SERVICE AND MAINTENANCE
Increase productivity, improve customer experience, reduce your costs
More jobs completed per day
Unparalleled parts management
Finance systems integration
How your Service & Maintenance business will benefit from Aeromark
Transform your business with automated control and visibility of engineer scheduling, service delivery, and profit
More jobs completed, per engineer, per day
Dynamic work scheduling, automated workflows and apps see productivity soar, increasing first-time fix rates and completed jobs, while reducing failed visits and repeat call outs.
Real-time control of parts and van stock
Automate van stock management for full visibility of parts ordered, collected, used on-site, and returned, stopping stock loss and inefficient processes eroding your profit.
Right engineer, right skills, right parts
Auto-suggests best engineer and route based on expertise and location; allocates parts; and provides unparalleled visibility of engineer performance with live job status updates.
Eliminate manual tasks and paperwork
Seamless connected workflows, prompt and digitally record all tasks, through to final invoicing, providing a transparent audit trail with control and insight of performance at every level.
Transform your business with automated control and visibility of engineer scheduling, service delivery, and profit
More jobs completed, per engineer, per day
Dynamic work scheduling, automated workflows and apps see productivity soar, increasing first-time fix rates and completed jobs, while reducing failed visits and repeat call outs.
Real-time control of parts and van stock
Automate van stock management for full visibility of parts ordered, collected, used on-site, and returned, stopping stock loss and inefficient processes eroding your profit.
Right engineer, right skills, right parts
Auto-suggests best engineer and route based on expertise and location; allocates parts; and provides unparalleled visibility of engineer performance with live job status updates.
Eliminate manual tasks and paperwork
Seamless connected workflows, prompt and digitally record all tasks, through to final invoicing, providing a transparent audit trail with control and insight of performance at every level.
The most powerful mobile app for service and maintenance engineers
- Engineers guided through each step of the jobs service workflow with access to asset and site service history
- Automated document creation and data capture for job sheets, bill of materials quotes, compliance, certificates, photos, time on site, parts used, rates and customer signature
- Full online and offline working
- QR code asset management providing a complete history of maintenance, repairs, parts, costs and BER status
Improve customer experience. Reduce failed visits
Improving your efficiency and communication with customers boosts their confidence in your engineers, and company brand, while reducing costs and unproductive workforce hours. Aeromark’s text messaging and associated app keeps your customers informed about their service appointment, your safety practices, and allows them to easily rearrange when more convenient for them.
- Automated service visit notifications and reminders
- Allows customers to confirm or reschedule appointments
- Track engineer arrival time
- Dramatically reduces not-at-home service visits
Improve customer experience. Reduce failed visits
Improving your efficiency and communication with customers boosts their confidence in your engineers, and company brand, while reducing costs and unproductive workforce hours. Aeromark’s text messaging and associated app keeps your customers informed about their service appointment, your safety practices, and allows them to easily rearrange when more convenient for them.
- Automated service visit notifications and reminders
- Allows customers to confirm or reschedule appointments
- Track engineer arrival time
- Dramatically reduces not-at-home service visits
Improve customer experience. Reduce failed visits
Improving your efficiency and communication with customers boosts their confidence in your engineers, and company brand, while reducing costs and unproductive workforce hours. Aeromark’s text messaging and associated app keeps your customers informed about their service appointment, your safety practices, and allows them to easily rearrange when more convenient for them.
- Automated service visit notifications and reminders
- Allows customers to confirm or reschedule appointments
- Track engineer arrival time
- Dramatically reduces not-at-home service visits
Improve customer experience. Reduce failed visits
Improving your efficiency and communication with customers boosts their confidence in your engineers, and company brand, while reducing costs and unproductive workforce hours. Aeromark’s text messaging and associated app keeps your customers informed about their service appointment, your safety practices, and allows them to easily rearrange when more convenient for them.
- Automated service visit notifications and reminders
- Allows customers to confirm or reschedule appointments
- Track engineer arrival time
- Dramatically reduces not-at-home service visits
Improve customer experience. Reduce failed visits
Improving your efficiency and communication with customers boosts their confidence in your engineers, and company brand, while reducing costs and unproductive workforce hours. Aeromark’s text messaging and associated app keeps your customers informed about their service appointment, your safety practices, and allows them to easily rearrange when more convenient for them.
- Automated service visit notifications and reminders
- Allows customers to confirm or reschedule appointments
- Track engineer arrival time
- Dramatically reduces not-at-home service visits
The most comprehensive Asset Management System
- A complete multisite asset management system providing a full audit trail of asset location, maintenance costs, overspend and Beyond Economic Repair status
- QR code asset management ensures you know where every item of equipment is, how much has been spent, parts used, warranties, when last serviced and recurring issues
- Automate Planned Preventative Maintenance schedules and resources in accordance with your service contracts
The complete solution for all your service management needs
Key features driving productivity
- 7 levels of scheduling from simple drag and drop and map-based to fully automated, dynamic scheduling
- Automated management of Planned Preventative Maintenance
- Advanced GPS vehicle tracking
- Subcontractor and client portals
- Automatically created job sheets and quotes including, photo capture, time on site, parts used, rates, customer signature
- Service contracts
- Surveys and installations
- QR code Asset management
- Bill of materials
- Labour costs and contracted rates
- Parts and van stock management
- Automated van stock replenishment
- Invoicing – send out same day as soon as job completed
- Service insight analytics
DOWNLOAD:
Field Service Profit or Loss
Use this Strategic Plan to supercharge your performance. It will help you reap the benefits of:
- Increased customer satisfaction and retention
- Improved margin on service and maintenance jobs
- Increased productivity and profit
Placeholder for Knowledge section - still to be designed
What our customers say
Aeromark is one of Flowrite’s greatest assets. It provides the foundation of our service delivery to our customers; from the initial call all the way through to final invoicing
Vicky Pluck, Service Director, Flowrite Services Ltd
Our experts are on hand to discuss your project
Contact our team to discuss your requirements and arrange a product demonstration to discover how Aeromark’s Service Management software can benefit your business.
Aeromark’s smart Service Management platform transforms the efficiency of service-based businesses. The Aeromark suite, including Service and Asset Management, Optimised Workforce Scheduling, Mobile Apps, GPS tracking, Interactive Portals, and Insight Analytics, provides one of the most comprehensive and powerful Field Service Management solutions available, delivering previously unattainable efficiency and customer experience improvements.
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