Service and maintenance

Streamline your customer service delivery and increase the number of jobs completed per day

Digital Transformation Partners

We will work with you to automate your processes, improve your response times and deliver quality customer care every time.

Transform your business with automated control and visibility of engineer scheduling, service delivery, and profit

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More jobs completed, per engineer, per day

Dynamic work scheduling, automated workflows and apps see productivity soar, increasing first-time fix rates and completed jobs, while reducing failed visits and repeat call outs.

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Right engineer, right skills, right parts

Auto-suggests best engineer and route based on expertise and location; allocates parts; and provides unparalleled visibility of engineer performance with live job status updates.

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Real-time control of parts and van stock

Automate van stock management for full visibility of parts ordered, collected, used on-site, and returned, stopping stock loss and inefficient processes eroding your profit.

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Eliminate manual tasks and paperwork

Seamless connected workflows, prompt and digitally record all tasks, through to final invoicing, providing a transparent audit trail with control and insight of performance at every level.

The most powerful mobile app for service and maintenance engineers

  • Engineers guided through each step of the jobs service workflow with access to asset and site service history
  • Automated document creation and data capture for job sheets, bill of materials quotes, compliance, certificates, photos, time on site, parts used, rates and customer signature
  • Full online and offline working
  • QR code asset management providing a complete history of maintenance, repairs, parts, costs and BER status

Improve customer experience. Reduce failed visits

Improving your efficiency and communication with customers boosts their confidence in your engineers, and company brand, while reducing costs and unproductive workforce hours. Aeromark’s text messaging and associated app keeps your customers informed about their service appointment, your safety practices, and allows them to easily rearrange when more convenient for them.

  • Automated service visit notifications and reminders
  • Allows customers to confirm or reschedule appointments
  • Track engineer arrival time
  • Dramatically reduces not-at-home service visits
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The most comprehensive Asset Management System

  • A complete multisite asset management system providing a full audit trail of asset location, maintenance costs, overspend and Beyond Economic Repair status
  • QR code asset management ensures you know where every item of equipment is, how much has been spent, parts used, warranties, when last serviced and recurring issues
  • Automate Planned Preventative Maintenance schedules and resources in accordance with your service contracts

The complete solution for all your service management needs

Key features driving productivity

  • 7 levels of scheduling from simple drag and drop and map-based to fully automated, dynamic scheduling
  • Automated management of Planned Preventative Maintenance
  • Advanced GPS vehicle tracking
  • Subcontractor and client portals
  • Automatically created job sheets and quotes including, photo capture, time on site, parts used, rates, customer signature
  • Service contracts
  • Surveys and installations
  • QR code Asset management
  • Bill of materials
  • Labour costs and contracted rates
  • Parts and van stock management
  • Automated van stock replenishment
  • Invoicing – send out same day as soon as job completed
  • Service insight analytics

Field Service Profit and Loss Whitepaper

Use this resource to supercharge your Field Service performance and create a strategic plan for profitable growth.

What's inside?

Use this guide to help you:

  • Tackle productivity first
  • Empower your organisation for higher performance
  • Speed up the service management lifecycle
  • Reduce back office administration
  • Manage inventory more effectively
  • Control management of van stock
  • Know if your service contracts are profitable

 

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