Case study: Saltire

Saltire transforms service management with Aeromark


Industry Sector
Gas Maintenance

300 engineers

Key Drivers
  • Modernise service operation
  • Improve the management of the maintenance service to their customers
  • Eliminate paperwork
  • Reduce costs
Summary of Benefits
  • Replaced ten disparate systems with one centralised service management platform, seamlessly integrated with the company’s finance system
  • Increased visibility of service management and performance
  • Enhanced communication with engineers
  • Full route optimisation
  • Improved response times, productivity, and first-time fix rates


Saltire Gas had several systems in place because of tactical decision making throughout the years to meet the immediate needs of the business. The lack of integration between the systems and the need for more automation led Saltire to find a single solution to modernise its business.

Solution and Benefits

John Clarke OBE, Chairman of Saltire, said:

“We were working with processes that had been established for over 20 years. Whilst we knew the industry inside and out, Aeromark offered a fresh set of eyes and have enabled us to go beyond business process management, into the realms of business process modernisation. Aeromark has helped us to take a long hard look at our business and provided us with alternative ways to improve the service we offer using their technology.”

Jill Keohane, Director for Saltire said; “Aeromark’s specialist experience within the gas servicing and maintenance sector, working with names such as Worcester Bosch and Ferroli, was fantastic news for us. We’ve been working extremely closely with Aeromark to implement its market leading turnkey solution and aligning it to fit our requirements perfectly. Aeromark is already exceeding our expectations.”

Aeromark’s single platform service management and mobile enterprise system encompasses the following areas: call centre software, contract and warranty information, dynamic planning and scheduling of engineers, planned and reactive maintenance programs, GPS vehicle tracking, PDA workflows, fleet management, full audit history, reporting and analysis, customer portal plus any ongoing developments.

Saltire‘s service management solution enabled the business move from using ten disparate business processes, numerous spreadsheets and workarounds to a single solution seamlessly integrated with the Groups’ finance system.


This new approach to service delivery has enabled Saltire to streamline its operations, improve on the excellent level of service already offered to its customers and easily adapt to future challenges.

Get in Touch to Start your Digital Transformation Journey

If you are an enterprise service business with a significant number of service engineers or subcontractors, or you have complex requirements that an 'off the shelf' product cannot solve, we have the perfect solution for you.

Contact our team to discuss your requirements and arrange a product demonstration to discover how Aeromark’s Service Management software can benefit your business.