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WHAT OUR CUSTOMERS SAY"Aeromark has dramatically increased the efficiency of our business, improving productivity in the field by 25%.
Our processes have been optimised, from the initial customer call to final certification and invoice.
This has improved the management of our customer’s assets, their maintenance and the efficiency of more
than 400 field-based Service Engineers and Sub-contractors"- Operations Director, Market Leader, Security and Fire Solutions
The most comprehensive, real-time facilities and service management suite
The best service operations use Aeromark to make game changing improvements to their business
Service and Maintenance
Ensure that your engineers rapidly respond to customer call outs and easily identify the closest or most available engineer. Additionally track the exact location of your company vehicles, what time they left the depot, what time they are likely to arrive at the customer site and more with the help of Optimatics.
Gas Maintenance
Aeromark Optimatics is a turn-key solution for gas servicing as it increases first time fix rates and maximises utilisation of existing resources. Worcester Bosch, Alhco and Ferroli have all reduced customer waiting times, expensive repeat call outs and unnecessary travel which better enhances the service they provide.
Facilities Management
Specialists in fire safety, security, testing and inspections, cleaning, property maintenance, catering, electrics, HVAC, refrigeration and more can find it challenging to schedule and dispatch their field based workers. Companies turn to Aeromark Optimatics to get the right resource to the right place at the right time.
HVAC and Refrigeration
Heating, Ventilation, Refrigeration and Air Conditioning companies can find it challenging to manage multiple engineers with the right skill set and parts to fix the job. Aeromark Optimatics streamlines business processes for improved response times and increased productivity.
Fire and Security
Optimatics manages customer contracts, servicing requirements, work schedules, shift patterns, stock management, service levels and more. Optimatics handles everything from Asset Management, inbound calls to report an issue, annual servicing, emergency repairs, scheduling the right engineer to fix the problem first time.
Food Retail
Catering equipment, refrigeration equipment, lighting, heating, air conditioning, plumbing, electrics and many more assets can cause servicing to be a nightmare. Companies turn to Aeromark Optimatics because we help take the stress out of managing the workforce that takes care of your retail outlet.
Service Management News
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SECOM achieves 25% productivity improvement with Aeromark’s real-time Service Management software
SECOM PLC, the global provider of tailored Security solutions, has achieved a 25% productivity improvement, in just six months, by using Aeromark’s real-time, automated Service Management Platform as part of its strategic investment to optimise its entire service operation. Aeromark’s market… -
SECOM replaces its operational software with Aeromark
SECOM Plc, one of the world’s leading electronic security companies operating in 22 countries with a workforce of over 800 based in the UK, have replaced its operational software with Aeromark Optimatics. With a significant growth in recent years, SECOM…
Blog
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Productivity: a top priority for Field Service Companies
The extent and persistence of productivity decline in the UK is a trend that businesses cannot ignore if they want to survive and grow. Those held back by poor productivity, rising costs and reducing margins should fear the future most. … -
How technology advances are transforming service management
Rapidly advancing service management technology is transforming the way field service and facilities management companies operate; delivering optimum efficiency, reduced operating costs and providing real-time visibility across the business. Productivity benefits from new technology can be dramatic; between 25-60% is…