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WHAT OUR CUSTOMERS SAY"Aeromark has dramatically increased the efficiency of our business, improving productivity in the field by 25%.
Our processes have been optimised, from the initial customer call to final certification and invoice.
This has improved the management of our customer’s assets, their maintenance and the efficiency of more
than 400 field-based Service Engineers and Sub-contractors"- Operations Director, Market Leader, Security and Fire Solutions
The most comprehensive, real-time facilities and service management suite
The best service operations use Aeromark to make game changing improvements to their business
Service and Maintenance
Ensure that your engineers rapidly respond to customer call outs and easily identify the closest or most available engineer. Additionally track the exact location of your company vehicles, what time they left the depot, what time they are likely to arrive at the customer site and more with the help of Optimatics.
Gas Maintenance
Aeromark Optimatics is a turn-key solution for gas servicing as it increases first time fix rates and maximises utilisation of existing resources. Worcester Bosch, Alhco and Ferroli have all reduced customer waiting times, expensive repeat call outs and unnecessary travel which better enhances the service they provide.
Facilities Management
Specialists in fire safety, security, testing and inspections, cleaning, property maintenance, catering, electrics, HVAC, refrigeration and more can find it challenging to schedule and dispatch their field based workers. Companies turn to Aeromark Optimatics to get the right resource to the right place at the right time.
HVAC and Refrigeration
Heating, Ventilation, Refrigeration and Air Conditioning companies can find it challenging to manage multiple engineers with the right skill set and parts to fix the job. Aeromark Optimatics streamlines business processes for improved response times and increased productivity.
Fire and Security
Optimatics manages customer contracts, servicing requirements, work schedules, shift patterns, stock management, service levels and more. Optimatics handles everything from Asset Management, inbound calls to report an issue, annual servicing, emergency repairs, scheduling the right engineer to fix the problem first time.
Food Retail
Catering equipment, refrigeration equipment, lighting, heating, air conditioning, plumbing, electrics and many more assets can cause servicing to be a nightmare. Companies turn to Aeromark Optimatics because we help take the stress out of managing the workforce that takes care of your retail outlet.
Service Management News
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Aeromark Powers Real-time Multilingual Field Service Solution for UCC Coffee
UCC Coffee delivers exceptional service and first-time fix-rates using smart-tech UK, Bedford, August ’19 – UCC Coffee, the leading total coffee solution provider, is using Aeromark’s real-time multi-lingual Service Management platform to deliver fast, effective service to its customers. The… -
Aeromark achieves Cyber Essentials Plus accreditation
We’re delighted to announce that Aeromark has been independently audited and certified to the Cyber Essentials Plus standard – the certification scheme setup by the National Cyber Security Centre (Part of GCHQ). Aeromark adheres to best practice for data protection,…
Blog
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New eBook: Transforming Service Management for HVACR companies
It’s a tough environment for service companies. Winners pay close attention to operational detail, using the best technology to their advantage. This eBook explains how Aeromark’s real-time service management platform boosts revenue; achieving higher first-time fix-rates, increased productivity, lower costs… -
Critical spares: how to eliminate avoidable costs in Parts Management
If your mission is to improve service efficiency and be more profitable, then eliminating inefficiency and avoidable costs in parts management is key, but often overlooked. After all, service profits are driven by completed jobs and that requires effective parts…