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WHAT OUR CUSTOMERS SAY"Aeromark has dramatically increased the efficiency of our business, improving productivity in the field by 25%.
Our processes have been optimised, from the initial customer call to final certification and invoice.
This has improved the management of our customer’s assets, their maintenance and the efficiency of more
than 400 field-based Service Engineers and Sub-contractors"- Operations Director, Market Leader, Security and Fire Solutions
The most comprehensive, real-time facilities and service management suite
The best service operations use Aeromark to make game changing improvements to their business
Service and Maintenance
Ensure that your engineers rapidly respond to customer call outs and easily identify the closest or most available engineer. Additionally track the exact location of your company vehicles, what time they left the depot, what time they are likely to arrive at the customer site and more with the help of Optimatics.
Gas Maintenance
Aeromark Optimatics is a turn-key solution for gas servicing as it increases first time fix rates and maximises utilisation of existing resources. Worcester Bosch, Alhco and Ferroli have all reduced customer waiting times, expensive repeat call outs and unnecessary travel which better enhances the service they provide.
Facilities Management
Specialists in fire safety, security, testing and inspections, cleaning, property maintenance, catering, electrics, HVAC, refrigeration and more can find it challenging to schedule and dispatch their field based workers. Companies turn to Aeromark Optimatics to get the right resource to the right place at the right time.
HVAC and Refrigeration
Heating, Ventilation, Refrigeration and Air Conditioning companies can find it challenging to manage multiple engineers with the right skill set and parts to fix the job. Aeromark Optimatics streamlines business processes for improved response times and increased productivity.
Fire and Security
Optimatics manages customer contracts, servicing requirements, work schedules, shift patterns, stock management, service levels and more. Optimatics handles everything from Asset Management, inbound calls to report an issue, annual servicing, emergency repairs, scheduling the right engineer to fix the problem first time.
Food Retail
Catering equipment, refrigeration equipment, lighting, heating, air conditioning, plumbing, electrics and many more assets can cause servicing to be a nightmare. Companies turn to Aeromark Optimatics because we help take the stress out of managing the workforce that takes care of your retail outlet.
Service Management News
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SECOM achieves 25% productivity improvement with Aeromark’s real-time Service Management software
SECOM PLC, the global provider of tailored Security solutions, has achieved a 25% productivity improvement, in just six months, by using Aeromark’s real-time, automated Service Management Platform as part of its strategic investment to optimise its entire service operation. Aeromark’s market… -
SECOM replaces its operational software with Aeromark
SECOM Plc, one of the world’s leading electronic security companies operating in 22 countries with a workforce of over 800 based in the UK, have replaced its operational software with Aeromark Optimatics. With a significant growth in recent years, SECOM…
Blog
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Promise Time technology ensures the Customer Experience (CX) is king
Q: What is the very best form of customer experience? A: Doing what you say you are going to do at the time you say you will do it. Whether in a commercial or domestic environment people are busy and if… -
How real-time inventory control reduces service management costs
Here is the second in a series of articles looking at the fundamentals of Service Management and why service managers should think differently about their business. In the last article, we looked at smart scheduling and its critical dependence on…