CASE STUDY: YO!

YO! increases asset management efficiency and reduces subcontractor costs

Size

Industry Sector
Restaurant chain

Size
100 restaurants worldwide

Key Drivers

Improve asset management and service supply chain for planned and reactive maintenance, with lower costs and the ability to proactively manage jobs in real-time.

Summary of Benefits

  • Improved engineer productivity
  • Reduced asset downtime
  • Lower sub-contractor costs
  • Complete asset management visibility
  • Increased operational efficiency

Challenges

YO! Sushi recognised they needed to improve the efficiency and management of their facilities, assets, and service supply chain, for planned and reactive maintenance. They needed a system that provided visibility and central control of finance to ensure faulty assets were fixed immediately within budget.

Solution and Benefits

Aeromark offered a single bespoke real-time service management solution and within three months the system was deployed, instantly saving the restaurants’ management time, and associated administration, when allocating jobs to subcontractors.

The system keeps restaurant equipment and facilities running smoothly, enabling faster response times to restaurants and providing a complete audit trail of subcontractor performance.

Restaurant managers are able to plan reactive jobs quickly and efficiently by simply using a smartphone to scan the QR code on the faulty asset. The trouble ticket is then emailed to the subcontractor who updates the job status when completed, providing visibility of performance, time spent on the job, and allowing service level reports to be generated.

Since the deployment of Aeromark’s Service and Asset Management solution, YO!‘s asset costs have reduced and service intervals have improved through the visibility of subcontracting service history.

Future

The restaurant facilities and service and maintenance operation will continue to be optimised and features on the system will be developed to meet the future needs of the business.

YO!’s Facilities Manager, Mike Bonaker, will continue working closely with Aeromark’s Service Delivery team to improve restaurant efficiency, service supply chain, and service levels.

Watch this in-depth case study video by Mike Bonaker, facilities manager, YO!

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Aeromark Communications Ltd
Manton Lane
Bedford
MK41 7TL
Tel.: 0345 330 5757
Email: info@aeromark.co.uk
Aeromark’s smart Service Management platform transforms the efficiency of service-based businesses. The Aeromark suite, including Service and Asset Management, Optimised Workforce Scheduling, Mobile Apps, GPS tracking, Interactive Portals, and Insight Analytics, provides one of the most comprehensive and powerful Field Service Management solutions available, delivering previously unattainable efficiency and customer experience improvements.

       

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