CASE STUDY: SALTIRE
Saltire transforms service management with Aeromark
Size
Industry Sector
Gas Maintenance
Size
300 engineers
Key Drivers
- Modernise service operation
- Improve the management of the maintenance service to their customers
- Eliminate paperwork
- Reduce costs
Summary of Benefits
- Replaced ten disparate systems with one centralised service management platform, seamlessly integrated with the company’s finance system
- Increased visibility of service management and performance
- Enhanced communication with engineers
- Full route optimisation
- Improved response times, productivity, and first-time fix rates
Challenges
Saltire Gas had several systems in place because of tactical decision making throughout the years to meet the immediate needs of the business. The lack of integration between the systems and the need for more automation led Saltire to find a single solution to modernise its business.
Solution and Benefits
John Clarke OBE, Chairman of Saltire, said “We were working with processes that had been established for over 20 years. Whilst we knew the industry inside and out, Aeromark offered a fresh set of eyes and have enabled us to go beyond business process management, into the realms of business process modernisation. Aeromark has helped us to take a long hard look at our business and provided us with alternative ways to improve the service we offer using their technology.”
Jill Keohane, Director for Saltire said; “Aeromark’s specialist experience within the gas servicing and maintenance sector, working with names such as Worcester Bosch and Ferroli, was fantastic news for us. We’ve been working extremely closely with Aeromark to implement its market leading turnkey solution and aligning it to fit our requirements perfectly. Aeromark is already exceeding our expectations.”
Aeromark’s single platform service management and mobile enterprise system encompasses the following areas; call centre software; contract and warranty information; dynamic planning and scheduling of engineers; planned and reactive maintenance programmes; GPS vehicle tracking; PDA workflows; fleet management; full audit history; reporting and analysis; customer portal plus any ongoing developments.
Saltire‘s service management solution enabled the business move from using ten disparate business processes, numerous spreadsheets and workarounds to a single solution seamlessly integrated with the Groups’ finance system.
Future
This new approach to service delivery has enabled Saltire to streamline its operations, improve on the excellent level of service already offered to its customers and easily adapt to future challenges.
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Contact our team to discuss your requirements and arrange a product demonstration to discover how Aeromark’s Service Management software can benefit your business.
Aeromark’s smart Service Management platform transforms the efficiency of service-based businesses. The Aeromark suite, including Service and Asset Management, Optimised Workforce Scheduling, Mobile Apps, GPS tracking, Interactive Portals, and Insight Analytics, provides one of the most comprehensive and powerful Field Service Management solutions available, delivering previously unattainable efficiency and customer experience improvements.
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