- Improve the management of the maintenance service to customers
- Optimise productivity throughout the workforce, including engineers, planners and back office
- Reduce costs
Summary of Benefits
- Increased service levels by 40%
- 50% reduction in touchpoints
- Real-time visibility of service operation
- Reduced fuel consumption with full route optimisation
- Improved customer experience
- Reduced costs
Solution and Benefits
Aeromark’s real-time service management system has provided Arcus’ maintenance team with a complete solution for managing the entire process of service delivery; from scheduling of reactive work, integrated mobile workflows driven by mobile apps, through to vehicle tracking.
This system allows Arcus’ administrative employees to have full visibility of engineers, enabling them to plan reactive jobs more efficiently. Since the deployment of Aeromark’s service management system, Arcus have a more streamlined, consistent approach to working and are able to send accurate customer data directly to the engineers mobile application.
In the first six months since implementation of Aeromark’s smart technology, not only has the cost base been optimised but the service levels delivered have improved by 40%.
Arcus’ investment in the Aeromark’s technology has enabled business process to be optimised and aligned with the best practice; resulting in 50% reduction in touch points, statutory paper records replaced with electronic documentation and delivered quantifiable savings in fuel and wasted time.
Arcus have championed a joint venture in Facilities Management, as they provide an end-to-end maintenance experience to support Sainsbury’s service supply chain.
Contact our team to discuss your requirements and arrange a product demonstration to discover how Aeromark’s Service Management software can benefit your business.
Call: +44 (0)345 330 5757
© Aeromark Communications LTD – Registered in England and Wales No. 2304681 – Registered Office: Manton Lane, Bedford, MK41 7TL