Flowrite Services Ltd, one of the UK’s leading national refrigeration and air conditioning specialists, with more than 100 engineers nationwide, have achieved efficiency improvements of more than 50% in the delivery of its installation, service and maintenance operation. This is a result of using Aeromark’s (www.aeromark.co.uk) real-time service management platform to optimise the scheduling of its field service engineers combined with the automation of key commercial processes, including job surveys and quotes.
Flowrite uses Aeromark’s real-time service management platform as the foundation of its field service delivery, enabling the company to increase service quality and achieve one of the highest first-time fix-rates in its industry. The addition of customised workflows for quotations has further improved efficiency and, crucially, enables Flowrite to control the profitability of its jobs.
We now turn quotes around within hours. Our Aeromark system also prioritises urgent business critical quotes. Automating and speeding up the process means customers approve them faster and we in turn increase the number of jobs we do. Of course, this also improves customer experience because we’re responding to their requirements so quickly” adds Vicky Pluck, Service Director, Flowrite Services Ltd.
Invoice data is captured throughout a jobs progress. The system’s Automatic Rating Engine checks that parts ordered for the job have been consumed and the price is correct. Invoicing is now much quicker and most importantly accurate.
Aeromark’s software also automatically applies the correct margin to Flowrite’s jobs and enables them to analysis overall profit margin to understand which jobs and what type of work is the most profitable.
Aeromark now manages the lifecycle of the service request from the initial call to our helpdesk, through to final completion; showing a full path of actions along the way. This history is integrated with the engineer’s PDA, so they have full information of what has previously occurred, prior to attending a job”. Adds Vicky Pluck, Service Director, Flowrite Services Ltd
Our customers can also view the progress of their jobs via their own bespoke portal which enables them to track all the activities on their portfolio and monitor the performance of their contracts. These portals are constantly being improved to meet customer’s specific process requests and the requirements of each site” adds Vicky.
Flowrite provide all their service partners and customers with access to their Aeromark system ensuring consistent, real-time information is provided. Through this facility Flowrite embeds their core business behaviours of trust and visibility from the start of each engineering task.
Flowrite have underpinned their business with technology that joins up and optimises their key business processes to deliver more control and insight. This in turn provides the essential ingredients for increasing profit; the ability to reduce costs, improve efficiency and increase customer value” said Roger Marks, Managing Director, Aeromark Ltd.
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Aeromark Ltd has been at the forefront of Service and Asset management, Scheduling, Mobile App and GPS Tracking innovation since 1990. Aeromark’s real-time Service Management platform transforms the efficiency of service-based businesses, delivering previously unattainable efficiency and customer experience improvements. It provides one of the most comprehensive and powerful service management solutions available including Service and Asset Management, Workforce Scheduling, Mobile Apps, GPS tracking, IOT and Temperature Monitoring and Insight Analytics. These powerful modules can be used independently, in conjunction with existing systems, or together as a single, seamlessly integrated platform. Customers include Greggs, YO! Sushi, Compass Group, United Coffee, SECOM, Amey, Arcus, Flowrite, Swale Heating, Capita, Flowrite, Motivair, Auto Restore, Ian Williams and Acme.
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About Flowrite Services
Flowrite Services Ltd are the UK’s market leading provider of reactive repair, planned maintenance and installation works for all types of refrigeration and air conditioning systems. We work across a large variety of sectors including retail, hospitality and commercial properties. Flowrite Services is a truly national company with over 100 directly employed engineers; each of which have a service vehicle equipped with over 300 spare parts. Being prepared is what enables Flowrite to achieve first fix success rates which are second to none within the refrigeration and air conditioning industry. Flowrite Services have long established relationships with a variety of the UK’s largest multi-site operators within the leisure & hospitality, retail, commercial and public sectors. We maintain these strong relationships by working in partnership with our customers to tailor our services to meet their specific requirements.
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