Airedale needed a fully functional, reliable platform for compliance and resource optimisation, to provide shared services where needed, and the ability to control cross-charging and commercial reporting for Airedale Technical Care.  Aeromark’s platform provides a solution that allows cross-company fluidity, removing multiple touchpoints throughout all processes, ensuring the company can offer exemplary service for clients for years to come.

Charlotte Bywell continues: “It is safe to say, we have successfully gone live after a great joint project, accompanied by in-depth support and communication from both teams. The initial results are very promising and have delivered beyond the agreed specification. Not just from the core service management functions of asset management; planned and reactive task scheduling; robust mobile applications; parts ordering and stock management, but also some of the more complicated processes around intercompany invoicing and cost apportionment for shared services.”

Roger Marks, managing director of Aeromark says the platform is answering many of the issues currently facing the service management industry: “Our platform tackles the skills and talent gap by designing out many of the functions traditionally undertaken manually. Additionally, the platform is helping Airedale’s customers reduce their carbon footprint by maximising efficiencies in all areas of service delivery, including reducing the need for repeat callouts.