SERVICE & MAINTENANCE
Aeromark Powers Real-time Multilingual Field Service Solution for UCC Coffee
Aeromark Powers Real-time Multilingual Field Service Solution for UCC Coffee
Using dynamic, automated multilingual workflows, Aeromark’s real-time, multi-lingual Service Management platform enables companies to manage the unique challenges of operating a field service workforce across multiple regions while delivering the best possible service, regardless of location.
The service request lifecycle is streamlined from start to resolution; providing complete visibility and a full audit trail of customers’ equipment, service history, stock consumption and engineers performance. Uniquely, once a service call is scheduled for a European location all job information is automatically translated to the engineer’s local language.
UCC Coffee’s service centre receives requests via phone, email and self-service portal forming the work queue from which planners quickly and easily create service team schedules using multiple scheduling options.
Schedules are optimised to real-time, providing planners with a visual view of the status of jobs as the day progresses. They can see at a glance when service calls are completed quicker than expected and can add additional calls to an engineer’s day. Equally, if jobs overrun, work can be reallocated to other engineers, ensuring customer service levels are met and service efficiency is maximised.
Intelligent workflow translation automatically moves jobs designated for engineers in European locations to the relevant language workflow with job details, job sheets and related forms presented to engineers in their local language; streamlining and standardising service delivery.
Information and costs applied to the job, including usage of parts and engineers’ time on site, is automatically translated back to English and passed to the UK workflow and billing system for invoicing.
Customers of UCC Coffee can also submit service requests directly into UCC Coffee’s work queue, via a portal; giving the customer unparalleled visibility and control and increasing the efficiency of the service supply chain. A true example of a service ecosystem and partnerships powered by technology.
How Aeromark's, Digital Transformation Partner, job management software can overcome field service engineer recruitment problems and help with subcontractor management
How Aeromark's, Digital Transformation Partner, job management software can overcome field service engineer recruitment problems and help with subcontractor management
Sharon Dewdney is Aeromark's Head of Technical Delivery. She creates a collaborative link between the project delivery and technical teams within Aeromark.
Aeromark’s smart Service Management platform transforms the efficiency of service-based businesses. The Aeromark suite, including Service and Asset Management, Optimised Workforce Scheduling, Mobile Apps, GPS tracking, Interactive Portals, and Insight Analytics, provides one of the most comprehensive and powerful Field Service Management solutions available, delivering previously unattainable efficiency and customer experience improvements.
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