Tracey Clarke, head of project delivery, leads the team that guides Aeromark users through the process of on-boarding, offers training and advice, shows them the incredible benefits of automation and helps them maximise the platform to make it work just the way they need it.

Why did you choose your career in technology? I fell into it by accident. You don’t really think about technology when it’s working, but when it’s not, you realise just how important it is. No one thanks you when it’s going right, but I really enjoy what I do because it gives me the opportunity to make people’s lives easier.

What has been your proudest moment in your career to date? Making a significant change is very rewarding. In a previous role, I planned a full system upgrade over an 18-month period which touched every user in the company. The detailed planning that went into it improved the working lives of 200 people. That made me very proud.

What advice would you give someone who is starting out in your profession? Prepare for the unexpected. There will always be issues, no matter what. Something unforeseen will happen but just keep calm and don’t panic. Following the logical process will eventually resolve the issue. I would also advise you to work hard and don’t be afraid to ask questions, because no one knows everything!

If you could change just one thing about the software/tech industry, what would it be and why? I’d love the ability to have a crystal ball and see into the future. Technology is developing so quickly and although the latest information is out there, it’s difficult to understand how it will affect what I do in my work.

If you could have dinner with anyone (alive or dead) who would it be and why? I think Elon Musk would be very interesting to have dinner with, he has some very strong opinions, and I would like to discuss his thoughts on the future of technology.

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Aeromark’s smart Service Management platform transforms the efficiency of service-based businesses. The Aeromark suite, including Service and Asset Management, Optimised Workforce Scheduling, Mobile Apps, GPS tracking, Interactive Portals, and Insight Analytics, provides one of the most comprehensive and powerful Field Service Management solutions available, delivering previously unattainable efficiency and customer experience improvements.

     

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