OPTIMISED WORKFORCE SCHEDULING

Unlock new levels of productivity in your service workforce

Why Aeromark delivers the best return on investment

We're the most advanced Workforce Management system for service-oriented business

Unparalleled Visibility and Control

Our software gives you the power to see your resources clearly, unlock new levels of productivity, and deliver the best customer experience.

+ Engineer Productivity

Our customers achieve the highest first-time fix rates and revenue per engineer.

+7 Levels of Scheduling

Multiple scheduling options combine with GPS, service level, contract and skills data to create the most efficient job schedules and routes.

GREGGS

4 extra jobs per engineer, per day

ARCUS

40% productivity increase, 50% reduction in touchpoints

FLOWRITE

50% productivity increase, driving up profit

Dynamic, real-time optimisation of schedules and routes

  • With smarter scheduling your engineers complete more jobs per day
  • Auto-suggests best engineer based on skill, availability, and location
  • 7 levels of scheduling from simple drag and drop, map-based and multi-intervention to fully automated, dynamic scheduling
  • Dynamic map based scheduling – click to build routes and optimise based on SLAs, Promises and least cost routing
  • Automated job creation for planned servicing of assets, ensuring proactive service management
  • Live status updates and reallocation of ‘at risk’ jobs in danger of missing agreed arrival time

           Total visibility. Total control.

Dynamic map based scheduling

  • Planners just click to build optimised routes
  • Rout optimisation takes account of customer SLA and promised time to arrive
  • Significantly reduces travel time and costs
  • Less time spent on the road increases the number of jobs completed daily

Ensure customer promises are met

  •  Routes optimised for most efficient schedule and travel time
  • GPS tracking linked to SLAs providing real-time status of jobs as the day progresses
  • Promise Time ensures that the promised appointment times are met, even if it overrides the contractual SLA, for maximum customer satisfaction
  • Live status updates allow jobs to be reallocated as the day progresses, ensuring SLAs always met

Advanced multi-intervention scheduling

Take planning efficiency to the next level

When reactive callouts are received, advanced multi-intervention scheduling identifies other planned and reactive maintenance work at, or near, the location, so engineers can complete them at the same time, cutting out multiple callouts to the same time; cutting out multiple callouts to the same site.  Engineers’ time is optimised, fuel consumption and CO2 emissions reduced, planning and scheduling is simpler – making you a more efficient team.

When reactive callouts are received, other jobs at the same location are flagged to be done at the same time, cutting out multiple callouts.

CASE STUDY

Jason O’Neill, National Maintenance Operations Manager for Greggs, explains how the food-on-the-go retailer has created a state-of-the-art, technology-led, shop maintenance service with impressive results read how in his Facilities Management Journal article

Despite growing our estate to 1,800 shops, we haven’t increased the number of engineers required to maintain them. We’ve used our existing resources more effectively, increasing productivity 146%.

Jason O’Neill, National Operations Manager, Greggs

We have increased the number of service and maintenance jobs each engineer completes from three to more than seven per day, on average. That’s a huge gain in efficiency


Jason O’Neill, National Operations Manager, Greggs

Our experts are on hand to discuss your project

Contact our team to discuss your requirements and arrange a product demonstration to discover how Aeromark’s Service Management software can benefit your business.

Call: +44 (0)345 330 5757

Aeromark Communications Ltd
Manton Lane
Bedford
MK41 7TL
Tel.: 0345 330 5757
Email: info@aeromark.co.uk
Aeromark’s smart Service Management platform transforms the efficiency of service-based businesses. The Aeromark suite, including Service and Asset Management, Optimised Workforce Scheduling, Mobile Apps, GPS tracking, Interactive Portals, and Insight Analytics, provides one of the most comprehensive and powerful Field Service Management solutions available, delivering previously unattainable efficiency and customer experience improvements.

       

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