SECOM achieves 25% productivity improvement with Aeromark’s real-time Service Management software

SECOM PLC, the global provider of tailored Security solutions, has achieved a 25% productivity improvement, in just six months, by using Aeromark’s real-time, automated Service Management Platform as part of its strategic investment to optimise its entire service operation.

Aeromark’s market leading software now handles every aspect of SECOM’s service business from taking the initial service call, dynamic scheduling of the best Engineer, stock management and sourcing the parts, all the way through to invoicing. Productivity in the field has increased and by eliminating unnecessary manual tasks, more than one million pieces of paper have been removed from the business along with 15 million associated manual touch points.

Paul Weaver, Operations Director at SECOM said “Aeromark’s service management software has dramatically increased the efficiency of our business, improving productivity in the field by 25%. Our processes have been optimised all the way from the initial customer call to final certification and invoice. This has improved the management of our customer’s assets, their maintenance and the efficiency of our 400 field-based Service Engineers and Sub-contractors”

Aeromark’s SaaS (Software-as-a-Service) based service management software combines Asset and Contract management, Dynamic Scheduling, Mobile Application, GPS tracking, Supply Chain Management; Stock Control; Financial reports, Document Management and statutory compliance in a single, seamlessly integrated system.

“We are already seeing the benefits for ourselves and our customers. Aeromark and our internal team have worked extremely well together and delivered the project efficiently and on time which has enabled us to progress quicker than expected. Our partnership has worked exceptionally well, and I look forward to the next phase”
Paul Weaver
Operations Director, SECOM
“We are delighted that Secom have achieved results over and above the outcomes they were predicting. They have embraced our technology and excelled in working with us to form a true technology partnership.”
Roger Marks
Managing Director, Aeromark

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About Aeromark

Aeromark Ltd has been at the forefront of Service and Asset management, Scheduling, Mobile App and GPS Tracking innovation since 1990. Aeromark’s real-time Service Management platform transforms the efficiency of service-based businesses, delivering previously unattainable efficiency and customer experience improvements. It provides one of the most comprehensive and powerful service management solutions available including Service and Asset Management, Workforce Scheduling, Mobile Apps, GPS tracking, IOT and Temperature Monitoring and Insight Analytics. These powerful modules can be used independently, in conjunction with existing systems, or together as a single, seamlessly integrated platform. Customers include Greggs, YO! Sushi, Compass Group, United Coffee, SECOM, Amey, Arcus, Flowrite, Swale Heating, Capita, Flowrite, Motivair, Auto Restore, Ian Williams and Acme.

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Aeromark Communications Ltd
Manton Lane
MK41 7TL
Tel.: 0345 330 5757
Aeromark’s smart Service Management platform transforms the efficiency of service-based businesses. The Aeromark suite, including Service and Asset Management, Optimised Workforce Scheduling, Mobile Apps, GPS tracking, Interactive Portals, and Insight Analytics, provides one of the most comprehensive and powerful Field Service Management solutions available, delivering previously unattainable efficiency and customer experience improvements.


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