--- title: HVAC Service Maintenance Case Study description: How Aeromark improves service levels through increasing the number of jobs completed per engineer, per day, while improving productivity. --- # Case study: HVAC ## Aeromark improves service levels and reduces touchpoints for large HVAC Customer [ request a demo ](https://www.aeromark.co.uk/request-a-demonstration) [ contact us ](https://www.aeromark.co.uk/contact-us) ##### Size **Industry Sector **Compressed Air Management **Size **56 engineers ##### Key Drivers - Improve sustainability, reducing fuel and CO2 - Improve utilisation of resources including business fleet and service engineers - Eliminate paperwork - Identify inefficiencies based on accurate data - Reduce costs ##### Summary of Benefits - Cut average mileage per engineer - Reduced CO2 emissions - Eliminated all paper forms associated with customer call outs saving over 5000 pieces of paper per month - Increased the number of jobs completed per day, per engineer, reducing response times and improving customer service **Challenges** Our customer is a large compressed air management company, offering a range of products and services, including flexible service packages; 24/7 emergency breakdown support; compressed air equipment and accessories; consultancy and support services. They also offers the most comprehensive compressed air management support available, giving peace of mind to customers worldwide. **Solution and Benefits** Sustainability has become increasingly important because of the demands placed on UK organisations regarding environmental, economic, and social responsibility. Following a review of its processes, the customer identified a need for improved efficiency regarding the management of its nationwide resources. The organisation’s existing systems were not making efficient use of its team of service engineers or its fleet of vehicles, resulting in unnecessary journeys, inflated fuel costs and CO2 emissions. Aeromark’s [service management technology](https://www.aeromark.co.uk/the-platform) uses GPS tracking located within the service vehicles integrated with intuitive mobile workflows and analytics modules to provide a clear picture of operational efficiency. The system not only provides them with full visibility of engineer movements, it allows job progress to be monitored to measure performance, highlight inefficiencies and make improvements based on accurate data. The system enables the dynamic allocation and reallocation of jobs to service engineers based on current location, specific skill set and parts available. This functionality assists the central service coordinators at their Head Office to respond efficiently to all customer service calls. Since implementing Aeromark’s service management technology the customer has: - Cut average mileage per engineer, per day, by 35 miles, through route optimisation - Reduced CO2 emissions by 182.75 tonnes per year - Eliminated all paper forms associated with customer call outs saving over 5000 pieces of paper per month, the equivalent of eight trees per year - Increased the number of jobs completed per day per engineer by 1.1, reducing response times and improving customer service **Future** In the longer term, it is believed that further environmental benefits will be gained through a reduction in vehicle maintenance. By ensuring even wear and tear across their fleet through effective allocation of company vehicles, The customer will reduce the need for servicing and replacement parts such as tyres that often end up in landfill sites.   ## **Enterprise Asset, CAFM and Service Management Technology** Transform the efficiency of engineers, subcontractors, work scheduling, assets, and parts management with Aeromark’s suite of powerful, connected, service and maintenance solutions. [![cog-icon](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/cog-icon.png?width=80&height=80&name=cog-icon.png) Service and Asset Management Total visibility and audit trail of assets, servicing, customers, contracts, warranties, inventory, costs and invoicing ](https://www.aeromark.co.uk/solutions/field-service-management-software) [![gantt-green](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/gantt-green.png?width=80&height=80&name=gantt-green.png) Optimised Workforce Scheduling Increase productivity and revenue per engineer with a new generation of scheduling ](https://www.aeromark.co.uk/solutions/dynamic-workforce-scheduling) [![workflow-icon](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/workflow-icon.png?width=80&height=80&name=workflow-icon.png) Mobile field service management Powering a more productive mobile workforce with higher first-time fix rates, increased revenue per engineer and lower costs ](https://www.aeromark.co.uk/solutions/mobile-field-service-management) [![data-icon](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/data-icon.png?width=80&height=80&name=data-icon.png) Advanced GPS Tracking Complete visibility of your resources in real-time to ensure your business is operating at optimum efficiency ](https://www.aeromark.co.uk/solutions/advanced-gps-tracking) [![spanner-icon-1](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/spanner-icon-1.png?width=80&height=80&name=spanner-icon-1.png) Van Stock and Parts Management Real-time control of van, warehouse, reserved and site stock. Automated van stock management and replenishment ](https://www.aeromark.co.uk/solutions/van-stock-and-parts-management) [![portal-icon](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/portal-icon.png?width=80&height=80&name=portal-icon.png) Interactive Portals Enable your staff, subcontractors and clients to monitor the performance of their jobs, ensuring consistent, real-time information is provided ](https://www.aeromark.co.uk/solutions/customer-portals) [![productive-icon](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/productive-icon.png?width=80&height=80&name=productive-icon.png) Insight Analytics Understand the costs, productivity and profitability of your jobs to know how your business is really performing ](https://www.aeromark.co.uk/solutions/insight-analytics) [![iot-icon](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/iot-icon.png?width=80&height=80&name=iot-icon.png) IoT Predictive Maintenance Continuous automated monitoring of stock and equipment, extending equipment life, reducing maintenance costs, and delivering energy savings up to 40% ](https://www.aeromark.co.uk/solutions/iot-remote-monitoring) ## Get in Touch to Start your Digital Transformation Journey If you are an enterprise service business with a significant number of service engineers or subcontractors, or you have complex requirements that an 'off the shelf' product cannot solve, we have the perfect solution for you. Contact our team to discuss your requirements and arrange a product demonstration to discover how Aeromark’s Service Management software can benefit your business. [ Request a demo ](https://www.aeromark.co.uk/request-a-demonstration) [ Contact us ](https://www.aeromark.co.uk/contact-us)