Office Administrator (Finance & Customer Support)

At Aeromark we design, build and deliver optimised and configurable web-based Software as a Service (SaaS) Service Management solutions to our customers which enable them to drive efficiency, improve visibility of work being carried out and deliver great customer service.

We pride ourselves and are recognised by our customers for being extremely good at what we do, with a great reputation for innovation and quality. Our reputation has been built and is maintained by a fantastic team of people performing many different roles, all making their own distinct contributions to ensure we deliver the perfect solutions for our customers.

This role would suit someone who thrives in a varied position and enjoys being the go‑to person in a busy office. You’ll combine strong administrative capability with hands‑on finance support, customer service, and a solid understanding of purchase ledger, credit control, and month‑end routines. It’s ideal for someone who likes to keep operations running smoothly and isn’t afraid to roll up their sleeves.

Key Responsibilities

Office Administration

• Act as the first point of contact for general office enquiries

• Manage day‑to‑day office operations, supplies, and facilities

• Maintain internal records, filing systems, and documentation

• Support management with scheduling, correspondence, and ad‑hoc tasks

Finance Support

• Process purchase invoices and maintain the purchase ledger

• Assist with credit control, including issuing statements and following up on overdue accounts

• Reconcile supplier statements and resolve invoice queries

• Support month‑end processes such as accruals, journals, and reconciliations

• Work closely with the finance team to ensure accurate and timely reporting

Customer Support

• Handle incoming customer enquiries via phone and email

• Provide product/service information and resolve issues professionally

• Liaise with internal teams to ensure customer needs are met

• Maintain customer records and update CRM systems

 Key Responsibilities

• Proven experience in an office administration role

• Background in finance support, including purchase ledger and credit control

• Comfortable with month‑end routines and working to deadlines

• Strong customer service skills and confident communication style

• Proficient in Xero

You might also have:

• Excellent organisational skills with the ability to multitask

• A proactive, adaptable, all‑rounder who enjoys variety

• Reliable, approachable, and calm under pressure

• Strong attention to detail

• Positive attitude and willingness to help across the business

• Able to work independently and as part of a team

Why Aeromark?

With enviable year-on-year growth and new products and development in the pipeline, there has never been a better time to join us. You’ll work in a high performing and friendly team where you will be valued and presented with numerous challenges and opportunities to grow your career.