SECOM Plc, one of the world’s leading electronic security companies operating in 22 countries with a workforce of over 800 based in the UK, have replaced its operational software with Aeromark Optimatics.
With a significant growth in recent years, SECOM Plc has become one of the largest security suppliers for homes, businesses and the public sector. This rapid expansion highlighted the need to change from multiple legacy management systems which resulted in operational challenges, to a single platform managing all aspects of their service operation.
The Aeromark system, allows processes to be optimised all the way from initial customer call to final certification and invoice. This will improve the management of assets and service supply chain for both planned preventative maintenance and reactive job scheduling to all 300 field based service engineers and sub contractors.
A regional roll out program over a one-month period followed a nine-month configuration and data migration project which helped deliver a smooth transition from the old to the new software.
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Aeromark Ltd has been at the forefront of Service and Asset management, Scheduling, Mobile App and GPS Tracking innovation since 1990. Aeromark’s real-time Service Management platform transforms the efficiency of service-based businesses, delivering previously unattainable efficiency and customer experience improvements. It provides one of the most comprehensive and powerful service management solutions available including Service and Asset Management, Workforce Scheduling, Mobile Apps, GPS tracking, IOT and Temperature Monitoring and Insight Analytics. These powerful modules can be used independently, in conjunction with existing systems, or together as a single, seamlessly integrated platform. Customers include Greggs, YO! Sushi, Compass Group, United Coffee, SECOM, Amey, Arcus, Flowrite, Swale Heating, Capita, Flowrite, Motivair, Auto Restore, Ian Williams and Acme.
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Aeromark's real-time service management platform drives 146% productivity improvement with four extra jobs completed, per engineer, per day on average
SECOM PLC has achieved a 25% productivity improvement, in just six months, by using Aeromark’s real-time, automated Service Management Platform.
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