SECOM Plc, one of the world’s leading electronic security companies operating in 22 countries with a workforce of over 800 based in the UK, have replaced its operational software with Aeromark Optimatics.
With a significant growth in recent years, SECOM Plc has become one of the largest security suppliers for homes, businesses and the public sector. This rapid expansion highlighted the need to change from multiple legacy management systems which resulted in operational challenges, to a single platform managing all aspects of their service operation.
The Aeromark system, allows processes to be optimised all the way from initial customer call to final certification and invoice. This will improve the management of assets and service supply chain for both planned preventative maintenance and reactive job scheduling to all 300 field based service engineers and sub contractors.
A regional roll out program over a one-month period followed a nine-month configuration and data migration project which helped deliver a smooth transition from the old to the new software.
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Sharon Dewdney is Aeromark's Head of Technical Delivery. She creates a collaborative link between the project delivery and technical teams within Aeromark.
Aeromark’s smart Service Management platform transforms the efficiency of service-based businesses. The Aeromark suite, including Service and Asset Management, Optimised Workforce Scheduling, Mobile Apps, GPS tracking, Interactive Portals, and Insight Analytics, provides one of the most comprehensive and powerful Field Service Management solutions available, delivering previously unattainable efficiency and customer experience improvements.
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