--- title: Arcus Facilities Management | Customer Case Study | Aeromark description: Read how Arcus Facilities Management optimised productivity of their engineers, planners and back office to improve service levels by 40%, with Aeromark. --- # Case study: Arcus Facilities Management ## Arcus FM improves service levels by 40% [ Request a Demo ](https://www.aeromark.co.uk/request-a-demonstration) [ Contact Us ](https://www.aeromark.co.uk/contact-us) ##### Size **Industry Sector **Facilities Management **Size **1500 users ##### Key Drivers - Improve the management of the maintenance service to customers - Optimise productivity throughout the workforce, including engineers, planners and back office - Reduce costs ##### Summary of Benefits - Increased service levels by 40% - 50% reduction in touchpoints - Real-time visibility of service operation - Reduced fuel consumption with full route optimisation - Improved customer experience - Reduced costs ### Challenges Arcus recognised improvements were needed to their maintenance system to allow them to improve productivity and utilise their service engineers more efficiently. They needed a system that would improve the maintenance service provided to their customers and optimise the productivity of their service and maintenance workforce. ![Blog Featured images (1200 x 400 px)](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Case%20studies/Case%20study%20posts/Blog%20Featured%20images%20(1200%20x%20400%20px).jpg?width=1200&height=400&name=Blog%20Featured%20images%20(1200%20x%20400%20px).jpg) ### Solution and Benefits Aeromark’s [real-time service management system](https://www.aeromark.co.uk/the-platform) has provided Arcus’ maintenance team with a complete solution for managing the entire process of service delivery; from scheduling of reactive work, integrated mobile workflows driven by mobile apps, through to vehicle tracking. This system allows Arcus’ administrative employees to have full visibility of engineers, enabling them to plan reactive jobs more efficiently. Since the deployment of Aeromark’s service management system, Arcus have a more streamlined, consistent approach to working and are able to send accurate customer data directly to the engineers mobile application. > #### In the first six months since implementation of Aeromark’s smart technology, not only has the cost base been optimised but the service levels delivered have improved by 40%. Arcus’ investment in the Aeromark’s technology has enabled business process to be optimised and aligned with the best practice; resulting in 50% reduction in touch points, statutory paper records replaced with electronic documentation and delivered quantifiable savings in fuel and wasted time. ### Future Arcus have championed a joint venture in Facilities Management, as they provide an end-to-end maintenance experience to support Sainsbury’s service supply chain. - [![Greggs](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/Greggs.png?width=172&height=100&name=Greggs.png) ](https://www.aeromark.co.uk/resources/case-studies/download-greggs-case-study) - [![Arcus](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/Arcus.png?width=200&height=100&name=Arcus.png) ](https://www.aeromark.co.uk/resources/case-studies/arcus-facilities-management) - [![291px-YO_Sushi_logo.svg](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/291px-YO_Sushi_logo.svg.png?width=291&height=78&name=291px-YO_Sushi_logo.svg.png) ](https://www.aeromark.co.uk/resources/case-studies/yo-increases-asset-management-efficiency-and-reduces-subcontractor-costs) - [![Saltire](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/Saltire.png?width=103&height=100&name=Saltire.png) ](https://www.aeromark.co.uk/resources/case-studies/saltire-transforms-service-management-with-aeromark) - [![Secom](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/Secom.png?width=180&height=100&name=Secom.png) ](https://www.aeromark.co.uk/blog/secom-replaces-its-operational-software-with-aeromark) - [![Capita](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/Capita.png?width=172&height=100&name=Capita.png) ](https://www.aeromark.co.uk/resources/case-studies/capita-it-service-increases-productivity-with-aeromark) - [![UCC](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/UCC.png?width=132&height=100&name=UCC.png) ](https://www.aeromark.co.uk/resources/case-studies/ucc-coffee-achieves-98-percent-first-time-fix-rate-across-europe) - ![Swale](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/Swale.png?width=174&height=100&name=Swale.png) - [![flowrite-logo](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Solution/Mobile%20field%20service%20management/flowrite-logo.png?width=397&height=123&name=flowrite-logo.png) ](https://www.aeromark.co.uk/resources/case-studies/download-flowrite-case-study) - [![metcor_logo.png_resized_696_ (2) (1)](https://www.aeromark.co.uk/hs-fs/hubfs/metcor_logo.png_resized_696_%20(2)%20(1).webp?width=692&height=118&name=metcor_logo.png_resized_696_%20(2)%20(1).webp) ](https://www.aeromark.co.uk/blog/digital-transformation-partner-metro-mechanical) - [![Lantec logo](https://www.aeromark.co.uk/hs-fs/hubfs/logo.png?width=684&height=101&name=logo.png) ](https://www.aeromark.co.uk/resources/case-studies/lantec-increase-mobile-workforce-productivity) ## **Enterprise Asset, CAFM and Service Management Technology** Transform the efficiency of engineers, subcontractors, work scheduling, assets, and parts management with Aeromark’s suite of powerful, connected, service and maintenance solutions. [![cog-icon](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/cog-icon.png?width=80&height=80&name=cog-icon.png) Service and Asset Management Total visibility and audit trail of assets, servicing, customers, contracts, warranties, inventory, costs and invoicing ](https://www.aeromark.co.uk/solutions/field-service-management-software) [![gantt-green](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/gantt-green.png?width=80&height=80&name=gantt-green.png) Optimised Workforce Scheduling Increase productivity and revenue per engineer with a new generation of scheduling ](https://www.aeromark.co.uk/solutions/dynamic-workforce-scheduling) [![workflow-icon](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/workflow-icon.png?width=80&height=80&name=workflow-icon.png) Mobile field service management Powering a more productive mobile workforce with higher first-time fix rates, increased revenue per engineer and lower costs ](https://www.aeromark.co.uk/solutions/mobile-field-service-management) [![data-icon](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/data-icon.png?width=80&height=80&name=data-icon.png) Advanced GPS Tracking Complete visibility of your resources in real-time to ensure your business is operating at optimum efficiency ](https://www.aeromark.co.uk/solutions/advanced-gps-tracking) [![spanner-icon-1](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/spanner-icon-1.png?width=80&height=80&name=spanner-icon-1.png) Van Stock and Parts Management Real-time control of van, warehouse, reserved and site stock. Automated van stock management and replenishment ](https://www.aeromark.co.uk/solutions/van-stock-and-parts-management) [![portal-icon](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/portal-icon.png?width=80&height=80&name=portal-icon.png) Interactive Portals Enable your staff, subcontractors and clients to monitor the performance of their jobs, ensuring consistent, real-time information is provided ](https://www.aeromark.co.uk/solutions/customer-portals) [![productive-icon](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/productive-icon.png?width=80&height=80&name=productive-icon.png) Insight Analytics Understand the costs, productivity and profitability of your jobs to know how your business is really performing ](https://www.aeromark.co.uk/solutions/insight-analytics) [![iot-icon](https://www.aeromark.co.uk/hs-fs/hubfs/Website/Homepage/iot-icon.png?width=80&height=80&name=iot-icon.png) IoT Predictive Maintenance Continuous automated monitoring of stock and equipment, extending equipment life, reducing maintenance costs, and delivering energy savings up to 40% ](https://www.aeromark.co.uk/solutions/iot-remote-monitoring) ## Get in Touch to Start your Digital Transformation Journey If you are an enterprise service business with a significant number of service engineers or subcontractors, or you have complex requirements that an 'off the shelf' product cannot solve, we have the perfect solution for you. Contact our team to discuss your requirements and arrange a product demonstration to discover how Aeromark’s Service Management software can benefit your business. [ Request a Demo ](https://www.aeromark.co.uk/request-a-demonstration) [ Contact Us ](https://www.aeromark.co.uk/contact-us)