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Swale Heating Ltd, the largest independent heating maintenance provider in the South East has successfully replaced the software which runs its business with the market leading Optimatics from Aeromark.

Swale Heating who look after more than 130,000 properties and directly employ over 280 Engineers, sought to replace its multiple systems with fully integrated market leading software that offered the very best in advances in technology.

Steve Parish, Chief Information Officer at Swale said “Swale has seen considerable growth over the last 5 years and we recognised in 2015 that we needed to invest in the very best software and mobile technology to prepare us for the next 10 years.  Following a market search, we identified Optimatics as being the transformational product we were looking for and we built a team with Aeromark to implement the replacement system”.

The new service management software not only replaces a number of existing legacy systems in one application, but also streamlines all the processes within the business into agile workflows. As a result, Swale expects to achieve an increase in productivity for the engineers through improved scheduling and far better statutory compliance especially with associated record keeping, whilst further improving its customer service experience and “first time fix” rates.

“The system has some really clever technology especially related to parts sourcing. Once the Engineer has diagnosed the fault at the click of a button on their tablet the mobile app opens up an exploded diagram of the boiler, the part is identified and the app then sends the order to be automatically price and availability checked against all Wolseley UK depots. Depending on the travel time to fetch the part and the cost, the system seamlessly orders the part for immediate collection. We expect this feature alone to improve our first time fix rates considerably” said Steve.

One of the other key benefits of the system is the way that reporting is delivered. Whilst the product is delivered via Software-as-a-Service providing all the benefits of this modern technology, the architecture provides for a real time on-site database for management reporting.

Phil White IT Manager at Swale said “The way Aeromark deliver their reporting is really useful. The core application is Web based but we have a real time mirrored copy of the data on site which allows us unrestricted access to all the data. This means that in no time at all we were able to build our own report suite which delivers exactly what we need, which will allow us to deliver information the business demands in the future”.

Swale Heating have chosen Aeromark for service management

About Aeromark

Aeromark is at the forefront of Service and Asset management, Scheduling, Mobile App and GPS Tracking innovation since 1990.

Optimatics, is Aeromark’s smarter Service Management Software designed specifically for service based businesses, to make managing a field based workforce as effective as possible. Optimatics comprises four individual modules; Service and Asset Management, Workforce Scheduling, Mobile Apps and GPS tracking. The four modules can be used independently in conjunction with existing systems or used as a whole where they are seamlessly integrated together.

Combined, the Optimatics modules provide one of the most powerful Service Management solutions available, delivering previously unattainable process improvements that enables businesses to make game changing decisions and achieve optimum efficiency.

For more information, please visit www.aeromark.co.uk or connect with us on Twitter www.twitter.com/AeromarkLtd and LinkedIn www.linkedin.com/in/aeromark


About Swale Heating Ltd.

As an established heating company based in Kent and the largest independent heating maintenance provider in the South East, Swale Heating are proud to offer expert guidance in choosing the best heating and boiler systems & products available today. We have over 40 years experience installing boilers and maintaining heating systems across Kent, London, Sussex and beyond and are proud to offer the best value boiler installations, services and repairs in the South of England.

For further information, please visit http://www.swaleheating.com or connect with us on LinkedIn at www.linkedin.com/company/swale-heating-limited

Published in News

July 2016, Bedford. Aeromark, one of the UK’s leading service management softwares, has announced it has successfully completed a full integration of its Optimatics Service Management Software with Wolseley UK as part of its unique “Smarter Parts” module.

Optimatics offers a complete Software-as-a-Service (SaaS) solution specialising in the Domestic Heating, HVAC and Refrigeration Sectors, which covers everything from managing assets and planned service schedules through to dynamic real time scheduling and Engineer Mobile Apps on one simple to use web based software suite.

As the UK’s leading supplier of plumbing and heating products, Wolseley UK is spearheading the development of electronic solutions which redefine the customer experience - helping them to save time, money and hassle through more efficient management of their workflows.

Combined, the systems provide a transformational offering in supply chain optimisation both in terms of operational improvements and also cost savings.

On receipt of a service call, Aeromark’s new “Smarter Parts” module springs into action immediately, identifying the Asset and Serial number and matching common faults with previously ordered parts for the same model.  It dynamically schedules the best Engineer to the Job based on their route and instantly sends all the relevant information to their mobile app. Once on site, the Engineer has instant access to the pertinent technical information using PartsArena from Infomill.  They can view exploded diagrams of the make and model, and easily identify and select the parts required by simply clicking the diagram’s hyperlinks.  The Aeromark system then checks live stock levels at all Wolseley UK branches and customer vans in the vicinity in real time. Having carried out an automated approval process, the system orders the part for either immediate collection or delivery depending on the forecast travel time.

This seamless, end-to-end process removes a considerable number of unnecessary touch points, improves first time parts identification, cuts down on revisits and considerably improves the customer experience.

Roger Marks, MD of Aeromark said: “This integration enables Aeromark to provide a more powerful solution to some of the biggest challenges to field service operations – getting the right parts, to the right place, in the optimum time. We are now even able to forecast delivery times for the more obscure non- stock items and optimise dynamically whether the Engineer should collect or order for delivery based on daily workload and travel times”. 

Jeremy Maxwell, Multichannel Director, Wolseley UK said: “We are leading the way in developing new digital workflow solutions for our customers which can dramatically improve their efficiency, drive down costs and improve their service levels. This partnership with Aeromark and Infomill has created a market-leading digital platform that could be used by many customers operating at scale in the heating, HVAC and refrigeration space. By delivering accurate real-time information direct to the engineer, enabling faster decision-making and processing of orders, and enabling this to happen on customers’ own systems we’ve made Wolseley UK even easier to do business with.“

Jonathan Ralphs, CEO of Infomill remarked: “Infomill are proud to be partnered with Aeromark and Wolseley UK. This ground-breaking integration will really boost efficiency and improve customer service.”

About Aeromark

Aeromark is at the forefront of Service and Asset management, Scheduling, Mobile App and GPS tracking innovation since 1990.

Optimatics, is Aeromark’s smarter Service Management Software designed specifically for service based businesses, to make managing a field based workforce as effective as possible. Optimatics comprises four individual modules; Service and Asset Management, Workforce Scheduling, Mobile Apps and GPS tracking. The four modules can be used independently in conjunction with existing systems or used as a whole where they are seamlessly integrated together.

Combined, the Optimatics modules provide one of the most powerful Service Management solutions available, delivering previously unattainable process improvements that enables businesses to make game changing decisions and achieve optimum efficiency.

For more information, please visit www.aeromark.co.uk or connect with us on Twitter www.twitter.com/AeromarkLtd and LinkedIn www.linkedin.com/in/aeromark

About Wolseley UK

Wolseley UK is the UK’s leading plumbing and heating distributer, supplying 180,000 different products to over 100,000 customers every year. Its market-leading brands, which operate from more than 900 trade counters across the UK, include Plumb and Parts Center, Pipe Center, Climate Center and Burdens.

eBusiness is at the forefront of this proposition, with a multitude of digital solutions to suit customers which saves them time, money and hassle.

Wolseley UK’s extensive branch network is matched by an unrivalled daily delivery service from five distribution centres in Melmerby, Worcester, Milton Keynes, Measham and Royal Leamington Spa. 

For more information, please visit www.wolseley.co.uk or join in the conversation on Twitter www.twitter.com/wolseleyuk or Facebook www.facebook.com/WolseleyUK.

About Infomill

Infomill specializes in repurposing data to create aftermarket production support tools for field service technicians. With over 55,000 users worldwide, our innovative knowledgebase offerings fill the automation gap between the pre- and post-service call, providing an average of 15% reduction in time on site and 10% reduction in service costs. Infomill’s solution PartsArena Pro is the leading source of approved technical information for the UK heating industry.

For more information, please visit www.infomill.info

Published in News
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Great communication is vital to ensuring effective customer service and relationship management.

Our Service & Asset Management software is designed to facilitate your customers need for instant updates on job progress and service entitlement.

Service & Asset Management – Features

  • Central storage for all your service management information
  • Complete visibility of business data
  • Raise new service requests
  • Access payments/invoicing information; Access job history
  • Link your processes with sub-contractor portals; Full reporting capability

Service & Asset Management – Benefits

  • Flexible for office based staff to search for customers, assets and servicing information
  • Full audit trails of your business activity
  • Business continuity
  • Effective customer service and relationship management
  • Provide your customers with instant updates on job progress

Aeromark’s service management software instantly transformed the way our business operates producing massive efficiency improvements

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How does Service & Asset Management work?

Optimatics Service & Asset Management module provides your business with complete visibility and a full audit trail of your business activities regarding assets, customers, contracts, warranties and servicing.

The multiple search options available offers flexibility to your office based staff when searching for information and provides them with the ability to raise new service requests, access job history and update customers on the progress of their current service within seconds.

When linked with our Workforce Scheduling module call handlers can ask the system to suggest the best resource for a job or add a job to an unallocated list of pending jobs for a planner to schedule and manage.

All data is held on Aeromark servers with a mirrored version on site at your premises for disaster recovery and security purposes. Should you suffer a loss of data, we can immediately restore your files.

As Optimatics is so simple to use, our software requires minimal training and is configured to your business processes in order to make implementation and day-to-day management of your operations as easy as possible.....

Our Service & Asset Management module is just one part of our complete Optimatics service management solution.

Published in Optimatics Features

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