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Wednesday, 11 July 2018 09:55

PRESS RELEASE: SECOM replace its service management software with Aeromark

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SECOM Plc, one of the world’s leading electronic security companies operating in 22 countries with a workforce of over 800 based in the UK, have replaced its operational software with Aeromark Optimatics.

With a significant growth in recent years, SECOM Plc has become one of the largest security suppliers for homes, businesses and the public sector. This rapid expansion highlighted the need to change from multiple legacy management systems which resulted in operational challenges, to a single platform managing all aspects of their service operation.

“We looked for the best in the market. We needed a platform that is adaptable, efficient, reliable and future proofed. Aeromark was the clear leader as their software covers all aspects of our operations from Asset and Contract management, Dynamic Scheduling, GPS Tracking, Mobile Application through to supply chain management, Stock Control and financials.” said Paul Weaver, Operations Director at SECOM Plc.

The Aeromark system, allows processes to be optimised all the way from initial customer call to final certification and invoice. This will improve the management of assets and service supply chain for both planned preventative maintenance and reactive job scheduling to all 300 field based service engineers and sub contractors.

A regional roll out program over a one-month period followed a nine-month configuration and data migration project which helped deliver a smooth transition from the old to the new software.

Aeromark and Secom project delivery teams worked exceptionally well together to deliver the project on time and on budget, which is exceptionally unusual in such large scale IT projects. We can already see the benefits of the system and are now looking forward to the next phase of optimisation” Paul Weaver, Operations Director at SECOM Plc.

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