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Aeromark will be open normal working hours until 4:30pm Monday 24th December 2018 and then the following schedule will apply:

Tuesday 25th Dec
Wednesday 26th Dec
Thursday 27th Dec
Friday 28th Dec

Saturday 29th Dec
Sunday 30st Dec
Monday 31st Dec
Tuesday 1st Jan
Wednesday 2nd Jan
Out of Hours
Out of Hours
Normal Support Hours
Normal Support Hours
Out of Hours
Out of Hours
Normal Support Hours
Out of Hours
Normal Support Hours

The final day for installations to be booked and completed will be the Wednesday 19th December and will recommence on Wednesday 2nd January 2019.
Out of Hours will operate for emergency purposes only.  We will be working to our usual SLA's in all other areas.

Thursday, 27 September 2018 11:18

PRESS RELEASE: Aeromark service level software

Aeromark have reached the next tier of service excellence with the launch of an advanced software feature called “Promise Time”. Aeromark understands that service orientated business’ run to strict Service Level Agreements (SLA), whether in a B2B or B2C environment and that SLA stipulates the contractual level of service adherence. Aeromark recognised there is an additional tier of customer commitment beyond contractual obligation which is equally, if not more important; this level is keeping the promises made to customers, which may, at the customer’s request be outside of the SLA.


“Using Aeromark applications increases SLA adherence but that is not enough, we want to ensure that promises made to customers are kept” said Roger Marks, MD, of Aeromark.


This new layer of software logic enables both the planner and mobile users in the field to know when a ‘promise’ is made to a customer and flag to the planner that they are scheduling at a time when a promise will or might be broken. Due to unforeseen circumstances promises sometime cannot be kept, but with the enhanced visibility the customer can be notified out of courtesy and mitigation planned well in advance.

Promise Time provides:

  • Visibility of commitments or promises made to the customer every time a conversation takes place
  • Tools to assist the planner when scheduling the job to meet the promise and keep a record of any changes
  • Support for automated scheduling to respect the promise time as an equal or higher priority than SLA
  • Test on completion whether a promise time has been kept and provide MI source data to enable SLA mitigation


Promise Time not only supports meeting contractual requirements (SLA) but also improves customer satisfaction, retention, referrals and growth.


“Promise Time takes customer satisfaction to the next level and we are pleased that our Customers are adopting and benefitting from this innovation.” Roger Marks, MD, Aeromark.

Tuesday, 18 September 2018 12:15

Aeromark charity Bake Sale Featured

The Great British Bake Off is back on our screens and in true bake-off style here at Aeromark we wanted to embrace our hidden talents.

On September the 17th Charlotte and Lizzy held a homemade bake sale in aid of Alzheimer’s Society. Many members of our team contributed to the sale by creating different delicious bakes, which were later sold for a small donation amongst the team. Once we were all too full to eat anymore the girls gathered the unbought cakes and donated them to the Kings Arms Project, a local homeless shelter in Bedford, so that no goodies went to waste.

Here at Aeromark we like to not only help one another but help our local community and charities close to our hearts.


Our team are raising money and awareness for Alzheimer Society by taking part in the 8km Memory Walk challenge. Alzheimer Society is a charity that many of our team feel passionately about, which is why we have come together to help such an amazing charity.  

Around 225,000 people develop dementia every year – that's the equivalent to one person every three minutes. Alzheimer Society provide information and support, fund further research and create lasting change for people affected by dementia.

Lizzy, Laura, Anna, Anita and Charlotte will walk the 8km on 23rd September at Bedford Memory Walk, Everard Meadow and Embankment. We are all supporting our ladies with their selfless fundraising through Just Giving and hope they raise the target they have set themselves.



SECOM Plc, one of the world’s leading electronic security companies operating in 22 countries with a workforce of over 800 based in the UK, have replaced its operational software with Aeromark Optimatics.

With a significant growth in recent years, SECOM Plc has become one of the largest security suppliers for homes, businesses and the public sector. This rapid expansion highlighted the need to change from multiple legacy management systems which resulted in operational challenges, to a single platform managing all aspects of their service operation.

“We looked for the best in the market. We needed a platform that is adaptable, efficient, reliable and future proofed. Aeromark was the clear leader as their software covers all aspects of our operations from Asset and Contract management, Dynamic Scheduling, GPS Tracking, Mobile Application through to supply chain management, Stock Control and financials.” said Paul Weaver, Operations Director at SECOM Plc.

The Aeromark system, allows processes to be optimised all the way from initial customer call to final certification and invoice. This will improve the management of assets and service supply chain for both planned preventative maintenance and reactive job scheduling to all 300 field based service engineers and sub contractors.

A regional roll out program over a one-month period followed a nine-month configuration and data migration project which helped deliver a smooth transition from the old to the new software.

Aeromark and Secom project delivery teams worked exceptionally well together to deliver the project on time and on budget, which is exceptionally unusual in such large scale IT projects. We can already see the benefits of the system and are now looking forward to the next phase of optimisation” Paul Weaver, Operations Director at SECOM Plc.

Wednesday, 14 February 2018 10:22

Property & Asset Management for Food Retail

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Controlling maintenance costs, minimising asset downtime, managing contractors and maintenance costs can be difficult and time consuming.

Aeromark Optimatics provides an end to end solution for Property & Asset Management reducing maintenance costs, ensuring both planned and reactive tasks are completed efficiently and cost efficiently.

Aeromark optimatics puts you in control!

Watch the video


Aeromark Optimatics enable our customers to effectively manage their business operation and therefore provide exceptional service to their customers.

Optimatics provides you with a full audit of every single asset, customer and job in a single system allowing your business to complete real-time reports on performance or historical reports to help improve your operations.





Aeromark have been helping food retail companies maximise the use of their subcontractors and direct employees. This ensures that stores continue to be able to deliver excellent service and increased customer satisfaction.


  • Planned maintenance schedule stored in the system and updates dynamically
  • Ensuring PPMs are never missed and completed at an optimum time


  • Update asset database
  • Report on cost BER
  • Improve first-time fix


Aeromark Optimatics is one of very few Service & Asset Management solutions that operate on a single platform; despite the claims of many providers.

  • Improved the management of facilities
  • Maximise assets productivity
  • Total cost control
  • Complete visibility of contractors’ performance
  • Taking your costs straight from the bottom line
  • Improved customer service level

Aeromark Helps Businesses Achieve Optimal Business Efficiency!

Customer Case Study - YO! Sushi

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YO! Sushi recognised they needed to improve the management of its facilities, assets and service supply chain for planned and reactive maintenance.
Aeromark offered a single bespoke solution and within three months the system was deployed, instantly saving the restaurants management time and associated administration when allocating a job to subcontractors.

Benefits at a glance:

  • Manage 70 restaurants on Aeromark Optimatics platform
  • Complete audit trail of contractors’ performance
  • Three month Immediate Return on Investment
  • Streamline work procedures
  • Lower administration cost

Customer Case Study - Greggs

Greggs Aeromark Case Study

Greggs recognised improvements were needed to their shop Service & Asset Management system to allow them to use their own service engineers and outsourced service supply chain more efficiently.
Since the deployment of Aeromark Optimatics system, Greggs real-time closure of planned and reactive jobs has improved through engineers data capture via effective workflows when allocating a job to subcontractors.

Benefits at a glance:

  • Manage the complete service chain
  • 60% increase in productivity
  • Full visibility reactive jobs and PPM
  • Delivers quantifiable savings
  • Own resources productivity increase from 3.5 to 5.5 completed jobs per day and per engineer

February 2018,

Aeromark, developer of one of the UK’s leading service management softwares, has announced the successful creation and issue of over one million Landlord Gas Safety Records (LGSR) automatically using it’s Mobile App.

With leading heating engineering firms choosing the Aeromark solution, this milestone demonstrates the advantage of using a fully integrated service management software to produce accurate documentation.

Field service engineers using Aeromark are able to take advantage of streamlined workflows on their mobile devices. The use of these workflows ensures that data is captured correctly then used to automatically produce LGSR Certificates.

This method of data capture ensures data is validated which avoids costly and time-consuming administration work and dramatically improves accuracy. Businesses using Aeromark typically experience an LGSR accuracy rate of over 99%.

Customers are then able to download their LGSR Certificates and any other generated documentation through dynamic web portals.

“This is a great example of how Aeromark is specialising in delivering enhanced best practice in key vertical markets with statutory compliance and certification often at the heart of service delivery" said Roger Marks, Aeromark MD

About Aeromark

Aeromark is at the forefront of Service and Asset Management, Scheduling, Mobile App and GPS Tracking innovation since 1990.

Optimatics is Aeromark’s smarter Mobile Workforce Management software designed specifically for service based businesses, to make managing a field based workforce as effective as possible. Optimatics comprises four individual modules; Service and Asset Management, Workforce Scheduling, Mobile Apps and GPS Tracking. The four modules can be used independently in conjunction with existing systems or used as a whole where they are seamlessly integrated together.

Combined, the Optimatics modules provide one of the most powerful Service Management solutions available, delivering previously unattainable process improvements that enables businesses to make game changing decisions and achieve optimum efficiency.

For more information, please visit or connect with us on Twitter and LinkedIn

Flowrite Services Ltd prides itself on utilising the latest technology to deliver all of its services to our customers. We strive to be industry-leading in inventing ways in which our service delivery teams can be deliver their works more efficiently and with greater customer focus.
The continuous improvement of our services is so important to Flowrite that we have made significant investment in it and dedicated a division of the company specifically to leading the way in the different technologies across air conditioning and refrigeration.

Aeromark is one of Flowrite’s greatest assets – it provides the foundations of our service delivery to our customers; from the initial call all the way through to final invoicing.
Each of our client’s site assets is individually logged onto our Aeromark system. This means that each item of equipment which we service on site has a full history of works carried out, age, warranty monitor, cost and spend and unaccepted quotations logged against the item. This history facilitates stricter cost controls, reduction in breakdowns and bespoke reporting, such as gas usage.
Aeromark follows the service from original report to our helpdesk through to final completion and invoicing, showing a full path of actions along the way. The history is integrated with the engineer’s PDA so they have full information prior to attending of what has occurred previously.

Customer portal

Each of our customers are provided with their own bespoke portal which enables them to track all the activities on their portfolio. This gives them the ability to monitor the performance of their contracts at every level; from stock management, mileage and fuel consumption through to individual reporting on each asset and overall budgetary cost control. We are constantly improving these portals to meet customer’s specific process requests and requirements of each site.
The package can be integrated with our customer’s own helpdesk package giving a seamless update of the job’s progress whilst the engineer is still on site.
As a single point of information it has the facility to report on each of our service performance areas and is therefore an ideal tool for dynamic monitoring of contract KPIs and SLAs.

Scheduling expertise

One of the things that sits our service above our competition is our dynamic scheduling portal. It allows for a slicker service by instantaneously communicating the tasks requirements to our engineer through his handheld PDA unit as soon as it is logged through Aeromark by our helpdesk – taking the paperwork out of scheduling.
The scheduler suggests the nearest available engineers with the correct skills for the task and then provides a list to highlight those who can provide promptest attendance.
All of Flowrite’s service partners and customers also have access to Aeromark’s system ensuring consistent and real-time information is provided. Through this facility we can embed our core behaviours of trust and visibility within the business from the start of each engineering task.

Overnight van stock replenishing

Flowrite have an agreement in place with our suppliers to restock our team’s vans overnight straight to the back of their vehicles. The van’s stock levels are monitored through our Aeromark system and are automatically ordered when quantities drop below an agreed threshold. This means that our company’s vans are never without the critical stock required to enable our engineers to resolve any routine service issues as rapidly as possible. In addition our specialist parts can also be delivered overnight allowing for a speedy resolution to less common breakdowns.

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