Kings Security Systems Ltd, the UK’s largest independent national security services provider, has boosted efficiency and performance by deploying cutting-edge scheduling and mobile management technology Field Link from EE. With Field Link, Kings has increased productivity of its 300 field-based alarm engineers by 25%, improved service levels by 30% and has replaced over ½ million paper records with automated electronic documentation.
In January 2014, Kings who had already been using automated scheduling and mobile applications for over 5 years went to the market to investigate what improvements could be gained by using the next generation of technology.
After a comprehensive selection process to upgrade its existing systems and improve performance, Kings chose EE Field Link; powered by Aeromark's Optimatics technology, to replace a number of legacy systems used by its service division. As Kings’ Engineers cover a wide geographic area, the reach and reliability of EE’s mobile network combined with the offline capabilities of the Mobile app ensured total system availability.
EE Field Link provides Kings with a single platform for dynamic real-time job scheduling, integrated mobile workflows, vehicle tracking and seamless integration with engineers devices. This system allows planners central visibility of engineers and jobs, meaning planners can manage the workforce quickly and efficiently. The system shows how many jobs are outstanding and closed, allowing greater visibility and helping Kings to keep its service level agreements with their customers.
"Before we started using the Field Link solution from EE and Aeromark, we had a similar system for dispatching calls electronically to engineers’ PDAs, however, Field Link has completely changed the way we work in that we can now see outstanding jobs at the site, or within a radius, improving our planning and boosting efficiency as we deliver an excellent service to our customers." said
Kerrell Cronly, Service Manager at Kings.
"Since we have been using Field Link, we have seen an increase of over 1 job a day per engineer and a 30% increase in SLAs which is not a result of working longer but by working smarter," said Kerrell.
Steve Evans, Chief Operating Director at Kings said; "Our investment in this new technology was an essential part of our strategic plan. It will enable us to grow significantly with automated and streamlined processes that ensure the service we offer to our customers and our cost base are fully optimised. As a result of the success that the system has delivered for our service division, we have already rolled out the solution to all other divisions within the business."
Anthony King, Chief Executive Officer at Kings said; "EE and Aeromark have a unique technology and agile approach which not only delivered in the agreed timescales and costs but the results exceeded our expectations. That’s almost unheard of with large IT projects and credit goes to the combined team at EE, Aeromark and Kings who have dedicated their time to this project."
The smart mobile technology provides a comprehensive solution that not only integrated with Kings’ existing business processes, but also allowed Kings to launch new processes & features that were previously undeliverable using the old systems.
Within 3 months, Field Link has already helped reduce operational costs, enabled a quicker service delivery and allowed King’s engineers to complete an average of one more job per day.
Previously, King’s workforce was managed using a variety of solutions from different providers that proved unreliable, and prevented planners having full control over outstanding jobs and locations.
About Kings Security Systems Ltd
Founded in 1968, Kings Security Systems is still owned by the Kings family and has roots in the north of England. The organisation has grown to be the largest independently owned security provider in the UK. Whilst its security systems are based on the latest, cutting-edge technology, its values are firmly and proudly traditional.
Kings has been trusted to protect people and property for over four decades. It serves businesses of every size throughout the UK, including many of the high street’s best-known names across sectors including retail, financial services, education and government.
Customers benefit from a wealth of experience and an extensive range of innovative security services including retail loss prevention and commercial security systems. They can be implemented as standalone options or fully integrated security solutions. Services include intruder alarm systems, CCTV systems, manned guarding, access control systems, intelligence services, data security services, fire protection, 24/7 remote monitoring and gates, barriers and fencing. Other services include electronic tagging, lone worker devices and keyholding.
Aeromark is at the forefront of Service and Asset management, GPS Tracking and Mobile App innovation since 1990. We are a privately owned and highly experienced Technology company so you can rest assured, we will be there to support you now and in the future.
We’re passionate about Mobile Workforce Management and we’ve put all our experience and research regarding effective service delivery into our Optimatics technology.
Optimatics, is Aeromark’s smarter Service Management Software designed specifically for service based businesses, to make managing a field based workforce as effective as possible. Optimatics comprises four individual modules; Service and Asset Management, Workforce Scheduling, Mobile Apps and GPS tracking. The four modules can be used independently in conjunction with existing systems or used as a whole where they are seamlessly integrated together.
Combined, the Optimatics modules provide one of the most powerful mobile workforce management solutions available, delivering previously unattainable data and analytics that enables businesses to make game changing decisions and achieve optimum efficiency.
EE is the largest and most advanced digital communications company in Britain, delivering mobile and fixed communications services to consumers, businesses, government and the wholesale market. EE has approximately 14,000 employees and 548 retail stores, and serves more than 30 million customers across its mobile, fixed and wholesale businesses.
EE runs the UK’s biggest and fastest mobile network, pioneering the UK’s first superfast 4G mobile service in October 2012 and is the first European operator to surpass the 10million 4G customer landmark. EE’s 4G coverage today reaches more than 90% of the UK population. EE’s 2G coverage reaches 99% of the population while 3G reaches 98%. EE’s superfast fibre broadband service covers 74% of the UK population, and ADSL broadband service covers 98.7% of the population.
In the last few years, EE has received extensive independent recognition including being ranked the UK’s best overall network by RootMetrics; Best Network at the 2014 Mobile Choice Consumer Awards and the What Mobile Awards 2013 and 2014; Number One for Network Innovation at the 2013 Recombu Awards; Best Mobile Network at the 2014 Recombu Awards: Best Network for Business at the 2013 and 2014 Mobile Industry Awards; and Best Consumer Network at the 2014 Mobile Industry Awards.