Sunday, 25 November 2012 11:44

Greggs Invests To Guarantee Its Bread Is Always Fresh From the Oven

Award-winning bakery retailer Greggs is upgrading its maintenance systems to ensure its ovens are always fired-up and its coffee machines are always on the boil. The new software has been developed with service management and mobile workforce specialist Aeromark, and will mean maintenance engineers are intelligently organised to ensure downtime is minimised.

Investment in the Aeromark Optimatics system is the latest initiative aimed at progression, as Chris Metcalfe, shop maintenance manager of Greggs commented: “In our business fresh is most certainly best, so we are always looking at ways of improving our efficiency and service levels. We are looking forward to seeing the improvements that the Aeromark system will make to our business. Whilst we evaluated alternatives, Aeromark’s Optimatics technology and the company’s approach to working with customers were ahead of the competition.”

Greggs has already undergone an extensive scoping exercise to review its maintenance processes and create the best possible solution to service its 1650 nationwide stores. Aeromark will now provide Greggs shop maintenance team with a single solution for dynamic real-time scheduling of reactive work, integrated mobile workflows, vehicle tracking, and seamless integration with subcontractors’ systems.

The new Greggs system is an interesting project for Aeromark, as managing director Roger Marks confirms: “After a competitive review we’re delighted Greggs have chosen us to help them optimise their service management. Our dynamic planning and scheduling will ensure that they are making maximum use of their support resources throughout the UK, while PDA Workflows will enable the maintenance team to easily receive their jobs in real-time and to complete the appropriate forms for each job remotely. By optimising routes between jobs, ensuring that the right resources with the right skills are dispatched to each job and removing unnecessary tasks the whole process will speed up.”

Deployment of Optimatics will offer Greggs a streamlined and effective approach to its shop maintenance programme, supporting greater productivity and reducing costs. For more information on Aeromark or the customers it works with please visit

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