Flowrite Services tell us how their refrigeration and air conditioning service engineers are setting the standard in both repair and reactive maintenance by using Aeromark’s Optimatics technology.
Flowrite’s customers can raise a job request via the website or call centre and Optimatics will provide a full audit trail of equipment on site and the full history of when the asset was last serviced. Once the call is logged, the job will be scheduled out to the service engineer. The system keeps track of engineer’s locations and gives full visibility over job progression as engineers are working.
Optimatics priorities the job to meet SLA’s and knows what skill is required to ensure that the issue is fixed quickly and the job is allocated to the best engineer. The job details are then sent in real time to the engineer’s device with all the information they need including service history, customer information and job details.
Flowrite understand that convenience and customer service are top priorities in smooth running business operations, which is why they ensure equipment is always operational.
All the techies are talking about it, but what exactly is IoT?
IoT has been around for the past few years, however recently there has been more buzz around this topic. But why are service management businesses so interested in this phenomenon now?
15 rookie cyclists got on their bike and took the challenge of 300 miles in 4 days,from MK to Paris.
Despite steep hills, scorching temperatures, rain and little sleep, we proudly accomplished our cycling challenge!
Through our perseverance and hard work, the cycling challenge was a massive success and raised £9145.00!
Effective workforce management is essential for companies offering field service who are looking to develop and grow sustainably. If you’re looking to upgrade your systems, chances are you’re also looking to adopt new processes to improve efficiency. Yet, on reaching this critical turning point within business operations, implementing new workforce strategies and software can be an extremely daunting task. In most cases it affects the entire culture of the business, which is why it’s so important to ensure that the software you opt for is provided by a company who understand these complexities.