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The Aeromark Blog

Industry news and latest posts by Aeromark.

Many employers these days have to manage a large mobile workforce, typical industry sectors include installation, servicing, maintenance, construction and logistics. For companies employing more than a handful of field based staff, it can quickly become a logistical nightmare to work out how to best use the resources at your disposal.

Optimatics Scheduling Screenshot

Allocating the best mobile worker to a job and accurately scheduling start, finish and travel times can significantly increase your business efficiency and also improve your overall customer experience.

Aeromark scheduling software can assist with both planned and reactive jobs, allowing you to manage field based teams throughout many different scenarios. Consider the following potential benefits of job scheduling software:

  1. Simple Drag and Drop to Fully Optimised Dynamic Scheduling – Your requirements will depend on the size of your business and the complexity of the tasks your resources are carrying out. Each level of Aeromark job scheduling software will have its own set of benefits and we offer you an upgrade path for the future which will save you time and money.
  2. Locate the Best Worker for a Job – Jobs can be allocated to field based resources based on location, time required to complete the job, parts available and the resources skill set. Aeromark’s dynamic scheduling software will also suggest the best resources for any unallocated jobs, or even suggest best unallocated jobs for a selected resource resulting in greater efficiencies.
  3. Improve Customer Service – View the status of all your resources at any given time. See instantly if there are jobs in danger of missing vital service level agreements or if a job has overrun and is likely to affect other customers; our scheduling software gives you the opportunity to reschedule in order to achieve the highest possible service levels for your customers. Pro-actively manage customer expectations throughout the life-cycle of the job and communicate accurate information at all times. Future planning can be made more effective by learning from historic company data to further improve customer service.
  4. Cost Effective Job Completion – Aeromark scheduling software enables efficient allocation of jobs for your resources and reduces unnecessary waste. Your business benefits from a reduction in mileage, fuel, CO2, vehicle wear and tear, repeat call outs and overtime.
  5. Always Optimising – As events change throughout the day and emergency jobs are raised our dynamic job scheduling software updates your priorities and reschedules your resources to make maximum use of their skills and time. As a result your business becomes more efficient, response times improve and invoicing speeds up.
  6. Scalable Solution – Job scheduling software is often combined with GPS vehicle tracking and PDA workflow software to get a more accurate picture of your mobile workforce and business activities. A scalable solution will help your business to grow at your own pace and offer ongoing benefits. It’s important that our team work extremely closely with you in order to perfectly align the solution with your requirements and to offer a road map for future growth. By choosing your partner wisely you should never have to replace the solution, further reducing the lifetime cost of ownership.
  7. Web Based – Our scheduling software is web based, allowing instant fully visible access to your resources from anywhere. Web based software also requires only minimum involvement from your IT department to set up and is more cost effective than traditional solutions.

There are clear compelling benefits for deploying job scheduling software if you employ a mobile workforce. Massive flexibility and a true real-time picture of your company performance will enable you to effectively manage customer expectations and service delivery. Integrate with GPS tracking increase both the functionality and accuracy, while web-based systems can be upgraded seamlessly and are accessible from anywhere.

Aeromark are a leading UK provider of comprehensive job scheduling software and agile service management softwares for optimising mobile workforce management.

For a more extensive look at the benefits of job scheduling software and to see the latest developments in action you can book a short 30 minute online demonstration by contacting us on 01234 227701, emailing info@aeromark.co.uk or completing our online demo request form.

Monday, 12 March 2012 09:50

AutoRestore Service Management Project

We recently announced that our Innovative Project of the Year Award 2011 was presented to AutoRestore®. In this article we explain more about the project and how AutoRestore have been using Aeromark Optimatics to improve their service management.

Northamptonshire based AutoRestore®, which is the UK’s leading mobile accident repair company, employs 150 Technicians who repair minor damage to vehicles in less than 1 day at customers’ homes or workplaces throughout the UK. A sister company to Autoglass, AutoRestore® originally deployed Aeromark Optimatics vehicle tracking to measure activity in the field and this year upgraded to Aeromark’s planning, scheduling and PDA workflow solutions.

Project Challenge

For AutoRestore®, the scheduling of repairs is extremely complex. Co-ordinating tasks such as arranging a timeslot around the customers’ requirement, organising any parts, checking the suitability of the customer’s chosen location and getting the closest Technician there at the right time make the end-to-end process a challenging one to manage.

In order to improve AutoRestore’s scheduling efficiency, each one of the variable elements above needed to become visible and integrated into a single solution.

Three years ago AutoRestore® installed Aeromark’s Optimatics vehicle tracking. Initially the system was used to record the time on site for each type of repair and provided reliable statistics to enable better forecasting of the duration of a certain type of repair and travel time required between jobs.

However, whilst forecasting can improve the start point, the actual time taken to complete the repair is often not known until the Technician arrives on site and inspects the damage in detail. This variation means that the scheduling of subsequent repairs requires a dynamic approach.

This year AutoRestore® added Aeromark’s scheduling and PDA workflow modules to their solution which provides dynamic planning of their workloads and is updated in real-time from two separate sources. Firstly the tracking system in the vehicle reports on the usage of the generator, providing real-time progress of the repair and secondly, the intuitive PDA controls the workflow which includes photographic documentation at each stage of the repair. Both sources feed back into the planning solution to provide improved predictability of capacity, therefore resulting in increased productivity.

Patrick Dignan, customer experience director at AutoRestore® commented We are delighted to accept this award from Aeromark. Our business is all about utilisation, which means that visibility and productivity are vital, so the move to Aeromark’s scheduling and PDA workflow modules was the next logical step for us in terms of enhancing our business processes and service delivery. Having compared the performance of separate suppliers for scheduling and tracking tasks to a single integrated solution, we believe that our partnership with Aeromark will give us a significant edge in a technology hungry automotive insurance market as well as supporting our world class service benchmarks.

Monday, 16 January 2012 11:55

On Your Bike with GPS Tracking

Each year a number of UK businesses take part in dedicated events in order to raise funds for a variety of charities all over the world.

In November Helen Pegg, Health and Safety Advisor UK & Ireland at Genus Breeding cycled 250 miles in 5 days across the Rift Valley in Kenya to raise money for Women v Cancer. Raising over £3,250 and blowing her initial target of £2,800 out of the water.

Helen’s fund raising is part of a much bigger challenge including 76 women who have raised £275,000 as a group. £45,000 is being donated to Faraja Cancer Support, a Kenyan cancer charity and the remaining funds are to be shared between Breast Cancer Care, Jo’s Cervical Cancer Trust and Ovarian Cancer Action.

Five groups of women have taken up the challenge and Helen was part of the third group. The final two groups are completing their cycle in February 2012 and it is projected that the five groups will raise a staggering £1.3 million.

On her return to the UK Helen told us It was an amazing, hard, challenging and emotional experience. I am just pleased to report no injuries!

The next Women v Cancer ride is in India in 2012, with Cuba planned as the destination for 2013. For more details visit the Action for Charity website http://www.actionforcharity.co.uk/.

African ChildrenYou can still show your support for Helen and the other ladies who recently cycled the Rift Valley in Kenya by donating via http://www.justgiving.com/Helen-Pegg.

Back in September, 13 cyclists from Field Link customer, Kier completed a 355 mile cycle challenge from Swanley, in Kent to Cherbourg over 5 days and raised £2000 for Clarity Welfare.

Ex England and Northampton Saints rugby player, Jon Sleightholme led a team of 13 cyclists during an 8 day, 1,000 mile plus marathon to Northampton’s Twin Towns in France and Germany as they raised funds for Autism Concern.

Keen to support UK businesses with their charity events Aeromark developed a specialist GPS tracking device for use on charity cycle rides. The GPS tracking device is designed to sit snugly under the saddle of a bike taking part in such events. Location information can regularly be taken from the device and displayed on the internet in order for families, sponsors and supporters to monitor progress.

By providing round the clock visibility of your fund raising efforts and charity events using the latest GPS tracking technology, you can increase interest and as a result increase donations.

Aeromark marketing manager, Caroline Russon commented To date, Aeromark have monitored approximately 10,000 miles using our specialist GPS bike tracker and helped UK businesses raise over £20,000 worth of funds for worthy causes.

For anyone organising similar charity cycle rides and looking to get your supporters involved in the event as it happens contact Aeromark to discuss utilising our specialist GPS tracking device by calling 0845 330 5757 or emailing info@aeromark.co.uk.

Aeromark are pleased to announce the winner of our Innovative Project of the Year Award 2011.

Back in June this year we announced that Aeromark would be reviewing the customer projects of 2011 and recognising companies that were driving new developments using our technology. The award aims to highlight businesses that are embracing technology in order to drive efficiencies at a time when efficiency is a top priority for many business owners.

Nominees

Five companies were nominated for their individual projects throughout 2011 during the search for Innovative Project of the Year, all from very different industry sectors. These companies represent the most dedicated and forward thinking operations teams Aeromark have had the pleasure of working with during the last 12 months.

And the Winner is…

We are proud to announce that our Innovative Project of the Year Award 2011 goes to AutoRestore®.

Northamptonshire based AutoRestore®, which is the UK’s leading mobile accident repair company, employs 150 Technicians who repair minor damage to vehicles in less than 1 day at customers’ homes or workplaces throughout the UK. A sister company to Autoglass, AutoRestore® originally deployed Aeromark Optimatics vehicle tracking to measure activity in the field and this year upgraded to Aeromark’s planning, scheduling and PDA workflow solutions.

Roger Marks managing director of Aeromark said AutoRestore is an innovative business, always prepared to look at ways to improve. They recognised the value of investing in a partner who could offer an integrated solution and could implement the technology in line with their needs. This project is about the staged implementation of our technology to drive efficiencies in scheduling which will continue into 2012, bringing significant ongoing benefits to the business and a reduction in costs.

Patrick Dignan, customer experience director at AutoRestore® commented We are delighted to accept this award from Aeromark. Our business is all about utilisation, which means that visibility and productivity are vital, so the move to Aeromark’s scheduling and PDA workflow modules was the next logical step for us in terms of enhancing our business processes and service delivery. Having compared the performance of separate suppliers for scheduling and tracking tasks to a single integrated solution, we believe that our partnership with Aeromark will give us a significant edge in a technology hungry automotive insurance market as well as supporting our world class service benchmarks.

Look out for full details of the AutoRestore® project and further comments from Patrick Dignan coming soon

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