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Wednesday, 04 February 2015 09:52

Why are two leading food retailers working with Aeromark?

Aeromark’s service management software ‘Optimatics’ has improved business operations within leading food retail outlets Greggs and YO! Sushi.

Today it is more important than ever for food retailers to provide the level of service that consumers demand. With rising costs and increased competition, delivering brand promise has never been more difficult.

The answer lies within your assets. Effectively managing your workforce with direct or sub contractors is the answer to creating an optimal and consistent in-store experience.

Aeromark's service management software has taken the stress out of managing the workforce and sub contract companies, making it possible to meet customer expectations.

Proactive preventative maintenance and reactive break/fix need to be monitored, managed and completed within tight Service Level Agreements – whether through their own resource or as an outsourced service through Sub-contract organisations. Aeromark works with both.

Greggs, the UK’s leading bakery food-on-the-go retailer has reported productivity boost of 60% in their service supply chain as a direct result of implementing Aeromark Optimatics. In the first six months since implementation of Aeromark’s smart technology, Greggs directly employed service engineers productivity has improved from 3.5 to 5.5 completed jobs per day.

YO! Sushi, the iconic Japanese restaurant brand has reported successful deployment of Aeromark’s Smart Optimatics technology and immediate ROI (Return on Investment) in the first month following implementation.

We asked Greggs and YO! Sushi why they chose Aeromark amongst other technology providers and this is what they said:

We needed a system that managed the whole process from our assets on site through to efficient scheduling of maintenance, to mobile apps and sub-contractor performance measurement. Whilst we evaluated alternatives, Aeromark Optimatics technology, along with the company’s approach for working with customers was way ahead of the competition. Said Chris, Greggs, Shop Maintenance Manager.

The ability for Aeromark system to be configured to meet exactly what we needed in terms of keeping the restaurant equipment and facilities running smoothly, faster response times to our restaurants and complete audit trails of subcontractor performance, are the reasons why we chose Optimatics as opposed to other software on the shelf said Mike, YO! Sushi, Facilities Manager.