The global warming crisis puts the responsibility on all of us to make transformative changes in our daily lives and work in order to lower emissions and reduce our environmental impact.
Businesses are best positioned to drive change and embed core behaviours of environmental consciousness into their organisations; making decisions based not just on profit, but on the benefit to the environment too.
In fact, most initiatives that can help the environment, by increasing efficiency in order to minimise resources and reduce the consumption of fuel and energy, serve also to benefit businesses through lower costs and increased customer and employee satisfaction; by a measure that far outweighs the investment in change.
Following a review of its processes, one of the UK’s leading compressed air management companies identified a need for improved efficiency regarding the management of its nationwide resources. The organisation’s existing systems were not making efficient use of its team of service engineers, or its fleet of vehicles, resulting in unnecessary journeys, inflated fuel costs and CO2 emissions. The company decided to automate the management of its service operation, moving to a real-time service management software that allocates jobs to engineers based on location, skill set and parts available; ensuring also the most efficient routes and cutting service miles for each job. So far, the company has reduced its CO2 emissions by 1600 tonnes, eliminated all service-related paperwork and significantly reduced its fuel consumption.
Financial and environmental benefits the company achieved by adopting real-time service management software:
- Average mileage cut by 35 miles per engineer, per day - through scheduling and route optimisation
- CO2 emissions reduced by 1600 tonnes
- All paper associated with customer call outs eliminated - saving over 5000 pieces of paper per month; the equivalent of eight trees per year
The results achieved demonstrate that there are sound, tangible, economic benefits for all field service companies that invest in change and the technology needed to support it.
Here are five key areas where your Field Service company can optimise efficiency and minimise impact on the environment:
Advanced automated scheduling technology combined with GPS tracking delivers immediate benefits to field service organisations; improving efficiency and lowering operating costs. It reduces environmental impact and emissions by working out the fastest route for field service engineers, cutting out unnecessary service miles.
When reactive callouts are received, advanced multi-intervention scheduling identifies other planned maintenance work at, or near, the same location, so they can be done at the same time; improving engineer efficiency, reducing costs and reducing overall service miles.
An inability to resolve service requests on the first visit negatively impacts customer satisfaction, operating costs, profit, fuel consumption and the environment; with engineer’s increasing their service time and mileage, making unnecessary additional journeys to pick-up parts and attend customers’ sites.
Your service management software should provide comprehensive visibility of clients’ assets, parts information and service history and be capable of automating the management of van stock and the process of ordering, tracking and reserving stock for customer jobs.
Efficient, effective real-time inventory management is a win-win all-round; increasing first-time fix-rates and profits while reducing service miles, fuel consumption and CO2 emissions.
IOT monitoring and predictive maintenance
Inefficient and end-of-life refrigeration and air conditioning units consume more energy, contributing to global warming. Combining IOT monitoring with asset management provides access to real-time information about the condition of every machine, enabling you to see when essential preventative maintenance, repairs or replacement is needed.
By providing sensors and IOT monitoring as an additional asset management service you can also significantly reduce your clients’ energy consumption and costs. For example, by lowering the temperature of refrigeration, while still maintaining food-safe compliance.
Digitise from end-to-end
Eliminating manual touchpoints and paperwork from service management has obvious environmental benefits; not just saving trees but minimising pressure on landfill and recycling.
One of Aeromark’s customers, a leading fire and security provider, removed more than 1.5 million pieces of paper and 15 million associated touchpoints from their business. The productivity and cost-saving benefit has had a clear and positive impact on revenue – a critical objective for all field service and facilities management companies.
As we said at the start, initiatives to reduce environmental impact by investing in new processes and more advanced service management technology will benefit your business through lower costs and increased efficiency – and of course, that means you’re delivering a better, more competitive service for your customers.
Here’s an idea for your next management meeting “What are the revenue positives of reducing the environmental impact for your company and how can we make a difference now?”