Wednesday, 14 February 2018 10:22

Property & Asset Management for Food Retail

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DISCOVER HOW OUR TECHNOLOGY CAN DRIVE EFFICIENCY WITHIN YOUR BUSINESS

Controlling maintenance costs, minimising asset downtime, managing contractors and maintenance costs can be difficult and time consuming.

Aeromark Optimatics provides an end to end solution for Property & Asset Management reducing maintenance costs, ensuring both planned and reactive tasks are completed efficiently and cost efficiently.

Aeromark optimatics puts you in control!

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WE WORK WITH SOME OF THE MOST RECOGNISABLE AND SUCCESSFUL BRANDS

Aeromark Optimatics enable our customers to effectively manage their business operation and therefore provide exceptional service to their customers.

Optimatics provides you with a full audit of every single asset, customer and job in a single system allowing your business to complete real-time reports on performance or historical reports to help improve your operations.

 


 

AN EXAMPLE OF HOW OPTIMATICS CAN OPERATE IN THE SERVICE CONSUMER MODEL

HOW TO INCREASE YOUR EFFICIENCY & PRODUCTIVITY

Aeromark have been helping food retail companies maximise the use of their subcontractors and direct employees. This ensures that stores continue to be able to deliver excellent service and increased customer satisfaction.

PLANNED MAINTENANCE:

  • Planned maintenance schedule stored in the system and updates dynamically
  • Ensuring PPMs are never missed and completed at an optimum time

REACTIVE MAINTENANCE:

  • Update asset database
  • Report on cost BER
  • Improve first-time fix

WHAT COULD AEROMARK OPTIMATICS OFFER YOUR BUSINESS?

Aeromark Optimatics is one of very few Service & Asset Management solutions that operate on a single platform; despite the claims of many providers.

  • Improved the management of facilities
  • Maximise assets productivity
  • Total cost control
  • Complete visibility of contractors’ performance
  • Taking your costs straight from the bottom line
  • Improved customer service level

Aeromark Helps Businesses Achieve Optimal Business Efficiency!


Customer Case Study - YO! Sushi

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YO! Sushi recognised they needed to improve the management of its facilities, assets and service supply chain for planned and reactive maintenance.
Aeromark offered a single bespoke solution and within three months the system was deployed, instantly saving the restaurants management time and associated administration when allocating a job to subcontractors.

Benefits at a glance:

  • Manage 70 restaurants on Aeromark Optimatics platform
  • Complete audit trail of contractors’ performance
  • Three month Immediate Return on Investment
  • Streamline work procedures
  • Lower administration cost

Customer Case Study - Greggs

Greggs Aeromark Case Study

Greggs recognised improvements were needed to their shop Service & Asset Management system to allow them to use their own service engineers and outsourced service supply chain more efficiently.
Since the deployment of Aeromark Optimatics system, Greggs real-time closure of planned and reactive jobs has improved through engineers data capture via effective workflows when allocating a job to subcontractors.

Benefits at a glance:

  • Manage the complete service chain
  • 60% increase in productivity
  • Full visibility reactive jobs and PPM
  • Delivers quantifiable savings
  • Own resources productivity increase from 3.5 to 5.5 completed jobs per day and per engineer
Published in The Aeromark Blog
Tuesday, 31 January 2017 11:32

Greggs case study from Aeromark

Greggs uses Aeromark software to manage its service supply chain more efficiently

Industry Sector

Food & Retail

Size

1,671 stores nationwide

Key Drivers

Help retailers to control and increase productivity, reduce the number of missed SLA’s and cost of sub-contractors.

Summary of Benefits

  • Maximising visibility
  • Increased service delivery
  • Enhanced communication with engineers
  • Full route optimatisation
  • Reduced downtime and sub-contracting costs
  • Improved customer service levels

Challenges

Greggs recognised improvements were needed to their shop asset and service management software to allow them to use their own service engineers and outsource service supply chain more efficiently.

The previous system flagged up SLA’s as missed due to delayed data and closure from engineers, which caused them to send out additional subcontractor engineers; at a high cost.  They needed a system that managed the whole process from assets on site through to efficient scheduling of maintenance, to mobile apps and sub-contractor performance measurement.

Solution & Benefits

Optimatics provides Greggs shop maintenance team with a single solution for asset management, dynamic real time scheduling of reactive work, integrated mobile workflows, vehicle tracking and seamless integration with subcontractors systems.

This system allows planners to have full visibility of engineers and jobs allowing reactive jobs to be planned quickly and efficiently. Since the deployment of Aeromark Optimatics system, Greggs real time closure of planned and reactive jobs has improved through engineers data capture via effective integrated workflows.

In the first six months since implementation of Aeromark’s smart technology, Greggs directly employed service engineers productivity has risen from 3.5 to 5.5 completed jobs per day.

‘We estimate the initial saving at approximately £500k p.a. but the system is still new and we expect this figure to increase as the team gain experience and use the system to its full potential’ said Chris Metcalfe,  Shop Maintenance Manager at Greggs.

Greggs investment in the Aeromark Optimatics system has delivered quantifiable savings and continues to improve their customer service levels.

Future

Greggs serve fresh products daily to six million customers each week, so Aeromark will continue to work closely with the Shop Maintenance Manager to improve efficiency and service levels.

Published in Case Studies
Monday, 30 January 2017 16:41

YO! Sushi case study from Aeromark

How YO! Sushi keeps restaurant equipment and facilities running smoothly

Industry Sector

Food and Retail

Size

77 restaurants worldwide

Key Drivers

Planners have complete visibility of allocated and non-allocated tasks and are able to proactively manage jobs scheduled in real time.

Summary of Benefits

  • Maximising visibility
  • Total cost ownership
  • Enhanced communication
  • Increased operations efficiency
  • Improved customer service levels

Challenges

YO! Sushi recognised they needed to improve the management of their facilities and assets and service supply chain for planned and reactive maintenance.
They needed a system that provided visibility and central control of finance to ensure faulty assets were fixed immediately within budget.

Solution & Benefits

Aeromark offered a single bespoke solution and within three months the system was deployed, instantly saving the restaurants management time and associated administration when allocating a job to subcontractors.

This system keeps the restaurant equipment and facilities running smoothly, gives faster response times to restaurants and offers complete audit trails of subcontractor performance.

Restaurant managers are able to plan reactive jobs quickly and efficiently by simply using a smartphone to scan the QR code on the faulty asset. The trouble ticket is then emailed to the subcontractor and they update the status allowing for reports on service level agreement hits to be generated.

Since the deployment of Aeromark Optimatics Asset Management, YO! Sushi’s asset costs and service intervals have improved through the visibility of subcontracting service history.

Future

The restaurant facilities will continue to be maintained and features on the system will be developed to meet the needs of the business.

YO! Sushi’s Facilities Manager, Mike Bonaker will continue working closely with Aeromark’s Service Delivery team to improve restaurant efficiency, service supply chain and service levels.

 

Published in Case Studies
Thursday, 30 June 2016 15:33

Infographics

Click on an infographic below:

Infographic Food Retail

Mobile Technology is changing the way Food retailers do business. Every asset within a supermarket, outlet or restaurant contributes to ongoing revenues, productivity and efficiency of operation, which is why Service & Asset Management needs to be addressed for maximum productivity.

Food Retail Infographic
Infographic Service Delivery

Effective service delivery can be a challenge no matter what industry your business operates in, however service management technology can help you increase productivity and reduce costs.

The path to efficient customer service delivery – simplified!

Published in Knowledge

Greggs, the UK’s leading bakery food-on-the-go retailer has reported productivity boost of 60% in their service supply chain as a direct result of implementing Aeromark Optimatics. In the first six months since implementation of Aeromark’s smart technology, Greggs directly employed service engineers productivity has improved from 3.5 to 5.5 completed jobs per day.

In 2012 Greggs recognised improvements were needed to their Shop asset and service management software to allow them to use their own service engineers and outsourced service supply chain more efficiently.

We needed a system that provided thorough visibility, quick data transfer and scheduling. Said Chris Metcalfe, Shop Maintenance Manager at Greggs.

Following an intensive review of the market, along with creditable recommendations, Greggs chose Aeromark Optimatics. We needed a system that managed the whole process from our assets on site through to efficient scheduling of maintenance, to mobile apps and sub-contractor performance measurement. Whilst we evaluated alternatives, Aeromark Optimatics technology, along with the company’s approach for working with customers was way ahead of the competition. Said Chris.

Optimatics provides Greggs shop maintenance team with a single solution for asset management, dynamic real time scheduling of reactive work, integrated mobile workflows, vehicle tracking and seamless integration with subcontractors systems. This system allows our planners to have full visibility of our engineers and jobs allowing for reactive jobs to be planned quickly and efficiently. The system shows how many jobs are outstanding and closed allowing for retrospective reports on SLA hits to be generated. Said Chris.

Since the deployment of Aeromark Optimatics system, Greggs real time closure of planned and reactive jobs has improved through engineers data capture via effective integrated workflows.

Greggs investment in the Aeromark Optimatics system has delivered quantifiable savings and continues to improve their customer service levels.

Published in Latest News

Aeromark’s service management software ‘Optimatics’ has improved business operations within leading food retail outlets Greggs and YO! Sushi.

Today it is more important than ever for food retailers to provide the level of service that consumers demand. With rising costs and increased competition, delivering brand promise has never been more difficult.

The answer lies within your assets. Effectively managing your workforce with direct or sub contractors is the answer to creating an optimal and consistent in-store experience.

Aeromark's service management software has taken the stress out of managing the workforce and sub contract companies, making it possible to meet customer expectations.

Proactive preventative maintenance and reactive break/fix need to be monitored, managed and completed within tight Service Level Agreements – whether through their own resource or as an outsourced service through Sub-contract organisations. Aeromark works with both.

Greggs, the UK’s leading bakery food-on-the-go retailer has reported productivity boost of 60% in their service supply chain as a direct result of implementing Aeromark Optimatics. In the first six months since implementation of Aeromark’s smart technology, Greggs directly employed service engineers productivity has improved from 3.5 to 5.5 completed jobs per day.

YO! Sushi, the iconic Japanese restaurant brand has reported successful deployment of Aeromark’s Smart Optimatics technology and immediate ROI (Return on Investment) in the first month following implementation.

We asked Greggs and YO! Sushi why they chose Aeromark amongst other technology providers and this is what they said:

We needed a system that managed the whole process from our assets on site through to efficient scheduling of maintenance, to mobile apps and sub-contractor performance measurement. Whilst we evaluated alternatives, Aeromark Optimatics technology, along with the company’s approach for working with customers was way ahead of the competition. Said Chris, Greggs, Shop Maintenance Manager.

The ability for Aeromark system to be configured to meet exactly what we needed in terms of keeping the restaurant equipment and facilities running smoothly, faster response times to our restaurants and complete audit trails of subcontractor performance, are the reasons why we chose Optimatics as opposed to other software on the shelf said Mike, YO! Sushi, Facilities Manager.

Published in The Aeromark Blog

Aeromark’s service management software ‘Optimatics’ has improved many large and varied businesses across the UK in sectors such as Facilities Management, HVAC, Domestic Gas, ICT Services, maintenance, installation, transport & logistics enabling them to increase productivity and optimise efficiency.

Over the past year, Aeromark has seen a rise in demand for service management within the food retail service supply chain. Is this any surprise when modern technology has changed the way retailers do business? The issue is not whetnher to deploy technology but what technology to deploy?

Within their competitive market it’s important for retailers to stay one step ahead of the competition. Every asset within a supermarket, outlet or restaurant contributes to ongoing revenues, productivity and efficiency of operation, which is why every asset needs to be managed in order to achieve maximum productivity.

Proactive preventative maintenance and reactive break/fix need to be monitored, managed and completed within tight Service Levels – whether through their own resource or as an outsourced service through Sub-contract organisations. Aeromark works with both.

For some food retailers this can be in-store facilities such as catering equipment, refrigeration equipment, lighting, heating, air conditioning, plumbing, electrics. For others it is Facilities issues such as leaks, glass or structural damage.

Aeromark's service management solution has now taken the stress out of managing the workforce and sub-contract companies, making it possible to meet your business’ and customers’ expectations.

Aeromark listen to your business needs and implement a service and asset management system based around your requirements.

Intelligent technology like ‘Optimatics’ can:

  • Auto-log issues with smartphone and tablet based apps
  • Identify asset with tagging technology
  • Manage and update task status through web based portals
  • Allocate appropriate resource to appropriate tasks
  • Manage preventative and planned maintenance schedules
  • Ensure all tasks at store locations are completed
  • Get real-time updates from the field
  • Put you in control of your asset and maintenance functions

All of which increases your mobile workforce efficiently, ensures you are able to manage your sub-contractors – in real time and enables you to get on with your business rather than worry about theirs.

If you are seeking to build better, faster, safer store operations we can help. Click here to find out how we helped Greggs and YoSushi.

 

Published in The Aeromark Blog

Catering equipment, refrigeration equipment, lighting, heating, air conditioning, plumbing, electrics and many more assets can cause servicing to be a nightmare.

Thursday, 12 May 2016 14:49

Delivering service to service providers

Effective workforce management is essential for companies offering field service who are looking to develop and grow sustainably. If you’re looking to upgrade your systems, chances are you’re also looking to adopt new processes to improve efficiency. Yet, on reaching this critical turning point within business operations, implementing new workforce strategies and software can be an extremely daunting task. In most cases it affects the entire culture of the business, which is why it’s so important to ensure that the software you opt for is provided by a company who understand these complexities.

Published in The Aeromark Blog
Monday, 23 May 2016 16:10

Optimatics for Food Retail

Catering equipment, refrigeration equipment, lighting, heating, air conditioning, plumbing, electrics and many more assets can cause servicing to be a nightmare. Companies turn to Aeromark Optimatics because we help take the stress out of managing the workforce that takes care of your retail outlet.

Operating efficiently within an industry as competitive as the food retail industry requires excellent Field Service Management. Aeromark have been helping food retail companies maximise the use of their field based teams, to ensure that their stores continue to be able to deliver an excellent service, around the clock for many years.

Optimatics handles everything from Asset Management, inbound calls to report an issue in a store, annual servicing, emergency repairs, scheduling the right engineer to fix the problem first time, real-time updates from the field and management information.

Retailers can now instantly track where engineers are located and quickly identify which is the nearest person to a job. This has resulted in improved productivity and efficiency which in turn enables you to offer better services to your customers.

Optimatics provides you with a full audit of every single asset, customer and job in a single system allowing you to complete real-time reports on performance or historical reports to help improve your operations. Our software gives you the visibility you need to pro-actively manage seasonal demand within the industry and respond rapidly to emergency events. By ensuring your business is prepared for every eventuality you can deliver an excellent service first time, every time.

Ask us about Asset Management, Service Management, Workforce Scheduling, Mobile Apps and GPS Tracking for a more effective mobile workforce dedicated to your food retail outlets.

Our software modules can also be integrated with your existing systems to help you achieve more.

For more information about Property & Asset Management for Food Retail - Click on the SlideShare below:

  • About this blog

    Aeromark is a leading European tech company specialising in intelligent real-time platforms for Facilities and Field Service Management.

    This blog is dedicated to sharing the latest views on trends and best practices covering service efficiency, real time automation, Smart monitoring, digital transformation, Internet of Things and more.

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