Monday, 24 February 2014 09:45

Food Retailers increase focus on service supply chain and workforce management

Aeromark’s service management software ‘Optimatics’ has improved many large and varied businesses across the UK in sectors such as Facilities Management, HVAC, Domestic Gas, ICT Services, maintenance, installation, transport & logistics enabling them to increase productivity and optimise efficiency.

Over the past year, Aeromark has seen a rise in demand for service management within the food retail service supply chain. Is this any surprise when modern technology has changed the way retailers do business? The issue is not whetnher to deploy technology but what technology to deploy?

Within their competitive market it’s important for retailers to stay one step ahead of the competition. Every asset within a supermarket, outlet or restaurant contributes to ongoing revenues, productivity and efficiency of operation, which is why every asset needs to be managed in order to achieve maximum productivity.

Proactive preventative maintenance and reactive break/fix need to be monitored, managed and completed within tight Service Levels – whether through their own resource or as an outsourced service through Sub-contract organisations. Aeromark works with both.

For some food retailers this can be in-store facilities such as catering equipment, refrigeration equipment, lighting, heating, air conditioning, plumbing, electrics. For others it is Facilities issues such as leaks, glass or structural damage.

Aeromark's service management solution has now taken the stress out of managing the workforce and sub-contract companies, making it possible to meet your business’ and customers’ expectations.

Aeromark listen to your business needs and implement a service and asset management system based around your requirements.

Intelligent technology like ‘Optimatics’ can:

  • Auto-log issues with smartphone and tablet based apps
  • Identify asset with tagging technology
  • Manage and update task status through web based portals
  • Allocate appropriate resource to appropriate tasks
  • Manage preventative and planned maintenance schedules
  • Ensure all tasks at store locations are completed
  • Get real-time updates from the field
  • Put you in control of your asset and maintenance functions

All of which increases your mobile workforce efficiently, ensures you are able to manage your sub-contractors – in real time and enables you to get on with your business rather than worry about theirs.

If you are seeking to build better, faster, safer store operations we can help. Click here to find out how we helped Greggs and YoSushi.


  • About this blog

    Aeromark is a leading European tech company specialising in intelligent real-time platforms for Facilities and Field Service Management.

    This blog is dedicated to sharing the latest views on trends and best practices covering service efficiency, real time automation, Smart monitoring, digital transformation, Internet of Things and more.

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