In 2013 Arcus went to the market to look for a new system that would help improve the management of the maintenance service to their customers and optimise the productivity through their 155 strong engineer work force.
Aeromark Optimatics was selected as it offered smart technology that provides clear visibility of field operations and optimisation of the whole service process minimising operational costs, whilst at the same time, improving service levels.
After the first six months of full operation, not only has the cost base been optimised but the service levels delivered have improved by 40%.
Optimatics provides a complete solution for managing the entire process of service delivery, from scheduling, workflow driven mobile applications through to vehicle tracking and provides Arcus’s administrative employees a more consistent approach to working, which enables them to plan reactive jobs more efficiently, by sending accurate customer data directly to the Aeromark mobile application.
“Aeromark’s agile approach combined with the power and flexibility of their Optimatics technology has enabled our entire business process to be optimised and aligned with best practice. This has resulted in over 50% reduction in touch-points, statutory paper records have been replaced with electronic documentation and we have seen a significant, reduction in fuel and wasted time” said Parag Gogate, Head of Projects and Quality at Arcus.
“As a result of the considerable success of this project, we have decided to roll out Optimatics as our standard enterprise software across the whole group” continued Parag.
Roger Marks, Managing Director of Aeromark said “We are very pleased with the results from the deployment at Arcus Solutions who have not only enthusiastically embraced the technology but also the associated changes in business process. We look forward to working with Arcus on the next phase of the wider project.”
Aeromark is at the forefront of Service and Asset management, GPS Tracking and Mobile App innovation since 1990. We are a privately owned and highly experienced Technology company so you can rest assured, we will be there to support you now and in the future.
We’re passionate about Mobile Workforce Management and we’ve put all our experience and research regarding effective service delivery into our Optimatics technology.
Optimatics, is Aeromark’s smarter Service Management Software designed specifically for service based businesses, to make managing a field based workforce as effective as possible. Optimatics comprises four individual modules; Service and Asset Management, Workforce Scheduling, Mobile Apps and GPS tracking. The four modules can be used independently in conjunction with existing systems or used as a whole where they are seamlessly integrated together.
Combined, the Optimatics modules provide one of the most powerful mobile workforce management solutions available, delivering previously unattainable data and analytics that enables businesses to make game changing decisions and achieve optimum efficiency.
About Arcus Solutions
Arcus Solutions is a customer focused facilities management and engineering contractor. Our main service offering is to provide refrigeration, M&E, HVAC, lighting, drainage and renewable maintenance services across the UK. We also provide support functions through our helpdesk, training, HSQE and procurement provisions.
Our vision statement of ‘To lead the way in FM through reliability and outstanding service delivered by exceptional people’ tells you a lot about our approach to providing a high quality service to you and your customers. We really put our customer first and engage in a meaningful partnership where we work together to identify what is important to you and then base our performance measurement around this so you get the service you really want.
Through our highly skilled colleagues, robust processes and smart systems we:
Reduce costs through preventative maintenance, smart scheduling of engineers and highly trained engineers maximising first time fix on your assets.
- Manage your maintenance needs to keep you compliant with legislation.
- Ensure clear channels of communication so you have up-to-date information that can affect your operation.
- Reduce the amount of downtime on your assets so your colleagues can concentrate on doing their job not worrying about maintenance issues.
- Develop an asset maintenance record to identify trends for quicker problem resolution and data based capital replacement decisions.