ALHCO, one of the UK’s leading domestic gas installation and maintenance specialists has today announced a new partnership with Aeromark. Aeromark will work closely with ALHCO to implement a complete end-to-end service management solution using its unique Optimatics technology for its 340 field service engineers. The partnership will include a review of all processes in order to drive efficiencies throughout the business and improve the level of service offered to ALHCO customers.
ALHCO met with Aeromark at Service Management Expo, held at the NEC in September 2011. A number of representatives from the business attended the event with clear objectives: to find a service management partner who could offer a single platform service management solution to streamline ALHCO processes and reduce the number of systems currently in use.
John Clarke OBE, chairman of ALHCO, spoke about the Group’s decision,
After comprehensively reviewing a great number of offerings on the market Aeromark Optimatics was the only option for ALHCO. Some suppliers could offer some of the functionality we wanted, however Optimatics were head and shoulders above the competition as Optimatics offered a complete end-to-end solution for our business.