After 21 years of service and many thousands of installations, Aeromark are retiring our ground-breaking vehicle based mobile data terminal (MDT) unit. The MDT was the first "ruggedised" touch screen to enter the market and was introduced with features that still are unrivalled; such as an ultra-safe mobile phone that only allowed calls when the vehicle was stationary, navigation to full post code, job management as well as measurement and control integration with the vehicle. Not only were the features ahead of the time, the unique technology used an infra-red grid touchscreen technology for accurate user interaction, which allowed the screen to be protected with armoured glass. We are extremely proud that 5 of the original design team of 6 are still innovating products at Aeromark 21 years later! (Pictured above)  Aeromark have been upgrading the user base over the past 3 years and any remaining customers will be supported…

Aeromark appears alongside Prime Minister Theresa May in the 2016/17 Parliamentary Review. Established by former minister The Rt Hon David Curry in 2010, The Parliamentary Review’s September release is now a key fixture in the political calendar. Aeromark features alongside the Prime Minister and a small number of outstanding organisations in a document that looks back on the year in industry and Westminster. The main aim of the Review is to showcase best practice as a learning tool to the public and private sector.   Across all policy areas, The Parliamentary Review is sent to over half a million leading policymakers. The articles in the Review act as both a blueprint for success and a template for reform. The Prime Minister commented that ‘this year’s Parliamentary Review follows a significant year in British politics’ and this is reflected in the articles from leading journalists and best-practice representatives alike. The PM’s former…

Developing an impressive role model for other companies to consider, Infomill, creator of PartsArena Pro, has worked with field service management software provider Aeromark and Plumb and Parts Center to create a wholly integrated service management software from first visit to fix, delivering ongoing cost savings in addition to dramatic efficiencies at many stages. PartsArena Pro is the leading source of approved boiler manuals and parts data for the UK heating industry. It is used by more than 20,000 service and breakdown engineers, offering significant time efficiencies and cost savings due to swift and accurate diagnosis of the parts required to fix the problem. So imagine when the power of PartsArena Pro is fully integrated into the logistical service management and parts ordering process. This is exactly what Aeromark has achieved in partnership with Plumb and Parts Center, for use by Swale Heating Ltd. Here’s how it works When Swale…

July 2016, Bedford. Aeromark, one of the UK’s leading service management softwares, has announced it has successfully completed a full integration of its Optimatics Service Management Software with Wolseley UK as part of its unique “Smarter Parts” module. Optimatics offers a complete Software-as-a-Service (SaaS) solution specialising in the Domestic Heating, HVAC and Refrigeration Sectors, which covers everything from managing assets and planned service schedules through to dynamic real time scheduling and Engineer Mobile Apps on one simple to use web based software suite. As the UK’s leading supplier of plumbing and heating products, Wolseley UK is spearheading the development of electronic solutions which redefine the customer experience - helping them to save time, money and hassle through more efficient management of their workflows. Combined, the systems provide a transformational offering in supply chain optimisation both in terms of operational improvements and also cost savings. On receipt of a service call,…

Managing company policies and all the other information required by your mobile workforce can be very time consuming. We have recently added an exciting new feature to our service management software called Document Manager, to help you gain complete control over all types of documents such as quality manuals, operating procedures, project plans, codes of practice, health and safety compliance, product manuals and more.

Matching the right resource with the right skills and parts to the right job, first time every time, can be a minefield for any business. Our workforce scheduling software helps you to schedule your resources in the most effective way for your business and your customers. Optimatics map based scheduling with quick filtering is designed to take the guesswork out of planning jobs for your mobile workforce, allowing you to maximise the productivity of your business. The jobs are dynamically linked to skill set and SLA’s and displayed on a map to allow planners to see exactly how to create an optimum route. Planning becomes as simple as joining the dots and the system builds the routes and forecasts travel times for you. Once your workforce schedules are in place and optimised our software sends job details and instructions directly to your resources mobile devices and/or tablets. As web based…

Greggs, the UK’s leading bakery food-on-the-go retailer has reported productivity boost of 60% in their service supply chain as a direct result of implementing Aeromark Optimatics. In the first six months since implementation of Aeromark’s smart technology, Greggs directly employed service engineers productivity has improved from 3.5 to 5.5 completed jobs per day. In 2012 Greggs recognised improvements were needed to their Shop asset and service management software to allow them to use their own service engineers and outsourced service supply chain more efficiently. We needed a system that provided thorough visibility, quick data transfer and scheduling. Said Chris Metcalfe, Shop Maintenance Manager at Greggs. Following an intensive review of the market, along with creditable recommendations, Greggs chose Aeromark Optimatics. We needed a system that managed the whole process from our assets on site through to efficient scheduling of maintenance, to mobile apps and sub-contractor performance measurement. Whilst we evaluated…

Aeromark has now released a whole new range of dynamic web portals designed to provide seamless interaction with all external touch points of customers’ process. These are: Customer Contract Portal Customer Contract Portal which allows key customers to view the status of their jobs, log new jobs and download documentation such as Gas Safety Certificates automatically produced in real time. The content displayed to the customer is completely configurable by workflow allowing customers to interact with the process e.g. accepting a quote and adding Purchase order numbers which automatically progresses the job. Subcontractor Portal Subcontractor Portal combines with email and interacts with any desktop or mobile device the subcontractor may be using to push jobs to subcontractors and receive updates to the jobs in real time. The portal also allows for Subcontractor workflows to be designed that are different from internal engineer workflows displaying and collecting different data. Engineer Portal…

Field Link now offers all of the new Aeromark Optimatics features and is configured into 4 modules: Service and Asset Management The Service and Asset management module provides a seamless integration of all asset data and associated activities. This module is configured to match individual business processes, managing reactive maintenance tasks for both directly employed and subcontractor supply chain. The system reduces out going costs and increases profit by increasing the number jobs being planned whilst ensuring high levels of customer satisfaction. This module also provides an automated scheduler for Planned Maintenance activities and statutory compliance recording. Workforce Scheduling The module provides multiple levels of scheduling from simple drag and drop planning through to fully automated and dynamic optimised routing. This ensures the right level can be implemented to suit the business process. The implementation of smarter scheduling increases jobs achieved per day per employee reduces the wasted mileage, time…

During challenging economic times business owners are keen to embrace new technology in order to improve efficiency and future-proof their business. Whilst GPS technology is now widely used throughout the field service industry there are numerous complimentary technologies that can considerably increase a companies return on investment. Aeromark specialises in increasing the efficiency, productivity and health and safety of field based engineers through its unique Optimatics™ technology. There are tangible benefits for the whole team as a result of deploying this technology. Benefits include: Increased Business Efficiency – eliminate time consuming, mundane manual tasks Improved Health & Safety – protection for employees and business Greater Understanding from Employers – when it comes to business pressures Dispatch & Allocation of Jobs to the Nearest Engineer – reducing unnecessary travel Excellent Customer Service – resulting in improved levels of customer retention Verification of Work & Location – providing proof against inaccurate claims…

Motivair has revealed the full extent of reductions made to its carbon footprint in the last 18 months, with the company announcing that its total fuel usage and CO2 emissions are down by 20 percent over the period. These savings were made possible largely due to the implementation and successful operation of a new cutting-edge service management software from Aeromark, which has given the business complete real-time visibility and greater control over its national service fleet. By improving route planning and maximising the use of its resources, Motivair has surpassed its original fuel reduction target of ten percent. As the UK’s largest compressed air management company, Motivair is setting a strong example for the industry through its adoption of responsible business practices. Following a company-wide sustainability audit in 2010, the organisation identified a need for improved efficiency regarding the management of its fleet; and after a detailed evaluation of suppliers,…

As a forward thinking company ALHCO has always embraced technology to help its team of 340 engineers deliver an excellent level of service to its customers across multiple contracts. In 2011 ALHCO had a number of systems in place as a result of tactical decision making throughout the years to meet the immediate needs of the business. Whilst the systems worked independently, the lack of integration between the systems and the need for more automation led ALHCO to Service Management Expo 2011 with the objective of finding a single solution to modernise its business. ALHCO is a domestic gas installation, maintenance and service provider who installs, services, repairs and replaces gas, oil and LPG heating systems for homeowners, landlords and housing associations throughout the UK. ALHCO in conjunction with North Lanarkshire Council also provides gas and solid fuel maintenance services to more than 60,000 tenants as part of a joint…

Aeromark, leader in comprehensive service management solutions, has launched its new Fleet Management module aimed at maximising the utilisation and life of a company’s fleet whilst delivering considerable administration savings. Designed to help businesses optimise the management of their fleet, Aeromark’s latest module will ensure that Fleet Managers can proactively organise the allocation of company vehicles, taking into account vehicle servicing, maintenance and repairs. Using data taken from Aeromark vehicle tracking, Fleet Management automatically updates mileage and odometer readings, enabling businesses to accurately forecast vehicle maintenance intervals. Integration of the Fleet Management module with Aeromark scheduling software further increases efficiency as it allows businesses to forecast optimal service points for individual vehicles without compromising customer service level agreements. Real-time alerts and simple colour coded reminders mean that servicing and MOT’s can be planned well in advance and provisions put in place to minimise downtime. Proactive servicing and maximum utilisation of…

Crown Paints is looking to drive efficiency through the installation of a new vehicle tracking and communications system from Aeromark. The system will allow Crown to see where each of the vans in its fleet are at any given moment, while at the same time restricting drivers’ private phone use on company handsets to incoming calls. Over 100 of the Crown Paints fleet will now be fitted with trackers incorporating Smartdash software from Aeromark Optimatics, as well as Dialpads to provide a cost-effective alternative to issuing company mobile phones. Crown Decorating Centres’ operational support manager Ian Kay said: Reducing our carbon footprint and overall mileage costs were key motivations for this roll-out. We have never had vehicle misuse issues, but the new system from Aeromark has trimmed speed, reduced distance travelled and eliminated the temptation to drive company vehicles out of hours. Couple these savings with removing the cost of…

On 24th June, a year after launching its Service Management Solution Optimatics, Aeromark’s managing director Roger Marks celebrated the success of the new product with his team in Bedford. A number of companies have adopted the new Service Management Solution which links call centres, job scheduling, GPS Tracking and Mobile workflows, without any substantial promotional campaign. Roger shared his thoughts on introducing new products while most companies with mobile workforces which would use it, are cutting costs. Mobile workforce management in service industries is under increasing financial pressure, especially with the recent fuel price rises. We analyse business process costs that these companies have in common and use our R&D facilities in the UK and Denmark to help do something about it. This is how Service Management Solution came about, he explained. Aeromark drives towards optimising technology so it can improve the efficiency of humans. In turn this enables service…