Industry Sector
Food and Retail
Size
77 restaurants worldwide
Key Drivers
Planners have complete visibility of allocated and non-allocated tasks and are able to proactively manage jobs scheduled in real time.
Summary of Benefits
Maximising visibility
Total cost ownership
Enhanced communication
Increased operations efficiency
Improved customer service levels
Challenges
YO! Sushi recognised they needed to improve the management of their facilities and assets and service supply chain for planned and reactive maintenance.
They needed a system that provided visibility and central control of finance to ensure faulty assets were fixed immediately within budget.
Solution & Benefits
Aeromark offered a single bespoke solution and within three months the system was deployed, instantly saving the restaurants management time and associated administration when allocating a job to subcontractors.
This system keeps the restaurant equipment and facilities running smoothly, gives faster response times to restaurants and offers complete audit trails of subcontractor performance.
Restaurant managers are able to plan reactive jobs quickly and efficiently by simply using a smartphone to scan the QR code on the faulty asset. The trouble ticket is then emailed to the subcontractor and they update the status allowing for reports on service level agreement hits to be generated.
Since the deployment of Aeromark Optimatics Asset Management, YO! Sushi’s asset costs and service intervals have improved through the visibility of subcontracting service history.
Future
The restaurant facilities will continue to be maintained and features on the system will be developed to meet the needs of the business.
YO! Sushi’s Facilities Manager, Mike Bonaker will continue working closely with Aeromark’s Service Delivery team to improve restaurant efficiency, service supply chain and service levels.