Tuesday, 31 January 2017 11:14

Flowrite case study from Aeromark

Aeromark service management software transforms service productivity for Flowrite

Industry Sector

HVAC

Size

100 engineers Nationwide

Key Drivers

Planners have complete visibility of allocated and non-allocated tasks and are able to proactively manage jobs scheduled in real time.

Summary of Benefits

  • Complete visibility
  • Increased operations efficiency
  • Improved productivity
  • Manage Jobs in real time
  • Accurate parts ordering
  • Better first time fix rates

Challenges

Flowrite Services was looking for a system that would help improve the management of their customers assets including fridges, freezers, air conditioning, ventilation, cellar cooling and drink dispensers, and to optimise its service operation for planned and reactive  maintenance.

The previous system was based on email and digital pens completing job sheets, which resulted in a considerable amount of lost time in the field as planning was manual and communication was not always accurate resulting in not satisfying customers critical data requirements.

They needed a system that provided exceptional service, accurate data and real time information to ensure reactive jobs were planned quickly and efficiently.

Solution & Benefits

Aeromark offered a smarter mobile workforce technology to schedule, manage and communicate with engineers and as a result, productivity in the field has improved by 20% and as a result of better scheduling, mileage per job has reduced by 30%.

Optimatics provides Flowrite Services with a solution for Asset Management, Workforce Scheduling, QR Code technology, integrated mobile workflows, vehicle tracking and Mobility Apps to connect engineers to the office.

This system provides all the information including site history to ensure the engineer has the right information every time; which results in greater efficiency, accurate parts ordering and better first-time fix rates; even the job sheets are created in real time and are emailed as the engineer leaves the job.

Future

The HVAC facilities will continue to be maintained and features on the system will be developed to meet the needs of the business.

 

Published in Case Studies

Swale Heating Ltd, the largest independent heating maintenance provider in the South East has successfully replaced the software which runs its business with the market leading Optimatics from Aeromark.

Swale Heating who look after more than 130,000 properties and directly employ over 280 Engineers, sought to replace its multiple systems with fully integrated market leading software that offered the very best in advances in technology.

Steve Parish, Chief Information Officer at Swale said “Swale has seen considerable growth over the last 5 years and we recognised in 2015 that we needed to invest in the very best software and mobile technology to prepare us for the next 10 years.  Following a market search, we identified Optimatics as being the transformational product we were looking for and we built a team with Aeromark to implement the replacement system”.

The new service management software not only replaces a number of existing legacy systems in one application, but also streamlines all the processes within the business into agile workflows. As a result, Swale expects to achieve an increase in productivity for the engineers through improved scheduling and far better statutory compliance especially with associated record keeping, whilst further improving its customer service experience and “first time fix” rates.

“The system has some really clever technology especially related to parts sourcing. Once the Engineer has diagnosed the fault at the click of a button on their tablet the mobile app opens up an exploded diagram of the boiler, the part is identified and the app then sends the order to be automatically price and availability checked against all Wolseley UK depots. Depending on the travel time to fetch the part and the cost, the system seamlessly orders the part for immediate collection. We expect this feature alone to improve our first time fix rates considerably” said Steve.

One of the other key benefits of the system is the way that reporting is delivered. Whilst the product is delivered via Software-as-a-Service providing all the benefits of this modern technology, the architecture provides for a real time on-site database for management reporting.

Phil White IT Manager at Swale said “The way Aeromark deliver their reporting is really useful. The core application is Web based but we have a real time mirrored copy of the data on site which allows us unrestricted access to all the data. This means that in no time at all we were able to build our own report suite which delivers exactly what we need, which will allow us to deliver information the business demands in the future”.

Swale Heating have chosen Aeromark for service management

About Aeromark

Aeromark is at the forefront of Service and Asset management, Scheduling, Mobile App and GPS Tracking innovation since 1990.

Optimatics, is Aeromark’s smarter Service Management Software designed specifically for service based businesses, to make managing a field based workforce as effective as possible. Optimatics comprises four individual modules; Service and Asset Management, Workforce Scheduling, Mobile Apps and GPS tracking. The four modules can be used independently in conjunction with existing systems or used as a whole where they are seamlessly integrated together.

Combined, the Optimatics modules provide one of the most powerful Service Management solutions available, delivering previously unattainable process improvements that enables businesses to make game changing decisions and achieve optimum efficiency.

For more information, please visit www.aeromark.co.uk or connect with us on Twitter www.twitter.com/AeromarkLtd and LinkedIn www.linkedin.com/in/aeromark


About Swale Heating Ltd.

As an established heating company based in Kent and the largest independent heating maintenance provider in the South East, Swale Heating are proud to offer expert guidance in choosing the best heating and boiler systems & products available today. We have over 40 years experience installing boilers and maintaining heating systems across Kent, London, Sussex and beyond and are proud to offer the best value boiler installations, services and repairs in the South of England.

For further information, please visit http://www.swaleheating.com or connect with us on LinkedIn at www.linkedin.com/company/swale-heating-limited

Published in Latest News

July 2016, Bedford. Aeromark, one of the UK’s leading service management softwares, has announced it has successfully completed a full integration of its Optimatics Service Management Software with Wolseley UK as part of its unique “Smarter Parts” module.

Optimatics offers a complete Software-as-a-Service (SaaS) solution specialising in the Domestic Heating, HVAC and Refrigeration Sectors, which covers everything from managing assets and planned service schedules through to dynamic real time scheduling and Engineer Mobile Apps on one simple to use web based software suite.

As the UK’s leading supplier of plumbing and heating products, Wolseley UK is spearheading the development of electronic solutions which redefine the customer experience - helping them to save time, money and hassle through more efficient management of their workflows.

Combined, the systems provide a transformational offering in supply chain optimisation both in terms of operational improvements and also cost savings.

On receipt of a service call, Aeromark’s new “Smarter Parts” module springs into action immediately, identifying the Asset and Serial number and matching common faults with previously ordered parts for the same model.  It dynamically schedules the best Engineer to the Job based on their route and instantly sends all the relevant information to their mobile app. Once on site, the Engineer has instant access to the pertinent technical information using PartsArena from Infomill.  They can view exploded diagrams of the make and model, and easily identify and select the parts required by simply clicking the diagram’s hyperlinks.  The Aeromark system then checks live stock levels at all Wolseley UK branches and customer vans in the vicinity in real time. Having carried out an automated approval process, the system orders the part for either immediate collection or delivery depending on the forecast travel time.

This seamless, end-to-end process removes a considerable number of unnecessary touch points, improves first time parts identification, cuts down on revisits and considerably improves the customer experience.

Roger Marks, MD of Aeromark said: “This integration enables Aeromark to provide a more powerful solution to some of the biggest challenges to field service operations – getting the right parts, to the right place, in the optimum time. We are now even able to forecast delivery times for the more obscure non- stock items and optimise dynamically whether the Engineer should collect or order for delivery based on daily workload and travel times”. 

Jeremy Maxwell, Multichannel Director, Wolseley UK said: “We are leading the way in developing new digital workflow solutions for our customers which can dramatically improve their efficiency, drive down costs and improve their service levels. This partnership with Aeromark and Infomill has created a market-leading digital platform that could be used by many customers operating at scale in the heating, HVAC and refrigeration space. By delivering accurate real-time information direct to the engineer, enabling faster decision-making and processing of orders, and enabling this to happen on customers’ own systems we’ve made Wolseley UK even easier to do business with.“

Jonathan Ralphs, CEO of Infomill remarked: “Infomill are proud to be partnered with Aeromark and Wolseley UK. This ground-breaking integration will really boost efficiency and improve customer service.”

About Aeromark

Aeromark is at the forefront of Service and Asset management, Scheduling, Mobile App and GPS tracking innovation since 1990.

Optimatics, is Aeromark’s smarter Service Management Software designed specifically for service based businesses, to make managing a field based workforce as effective as possible. Optimatics comprises four individual modules; Service and Asset Management, Workforce Scheduling, Mobile Apps and GPS tracking. The four modules can be used independently in conjunction with existing systems or used as a whole where they are seamlessly integrated together.

Combined, the Optimatics modules provide one of the most powerful Service Management solutions available, delivering previously unattainable process improvements that enables businesses to make game changing decisions and achieve optimum efficiency.

For more information, please visit www.aeromark.co.uk or connect with us on Twitter www.twitter.com/AeromarkLtd and LinkedIn www.linkedin.com/in/aeromark

About Wolseley UK

Wolseley UK is the UK’s leading plumbing and heating distributer, supplying 180,000 different products to over 100,000 customers every year. Its market-leading brands, which operate from more than 900 trade counters across the UK, include Plumb and Parts Center, Pipe Center, Climate Center and Burdens.

eBusiness is at the forefront of this proposition, with a multitude of digital solutions to suit customers which saves them time, money and hassle.

Wolseley UK’s extensive branch network is matched by an unrivalled daily delivery service from five distribution centres in Melmerby, Worcester, Milton Keynes, Measham and Royal Leamington Spa. 

For more information, please visit www.wolseley.co.uk or join in the conversation on Twitter www.twitter.com/wolseleyuk or Facebook www.facebook.com/WolseleyUK.

About Infomill

Infomill specializes in repurposing data to create aftermarket production support tools for field service technicians. With over 55,000 users worldwide, our innovative knowledgebase offerings fill the automation gap between the pre- and post-service call, providing an average of 15% reduction in time on site and 10% reduction in service costs. Infomill’s solution PartsArena Pro is the leading source of approved technical information for the UK heating industry.

For more information, please visit www.infomill.info

Published in Latest News

Flowrite Services LTD achieves 30% reduction in fuel and 20% more jobs per day after investing in latest mobile scheduling technology from Aeromark.

October, 2014: Flowrite Services LTD, the UK’s leading National Air Conditioning & Refrigeration company has implemented the very latest market leading technology, Optimatics from Aeromark, to schedule, manage and communicate with its 100 HVAC and Refrigeration engineers, Nationwide.

Flowrite was looking for a system that would help improve the management of their customer’s assets including catering refrigeration – Walk-in chillers & freezers, Cellar cooling, service cabinets, display refrigeration, ice machines and air conditioning equipment, and to optimise its service operation for planned and reactive maintenance. Aeromark offered a smarter mobile workforce technology to schedule engineers and as a result, not only has productivity in the field improved by 20% but also as a result of better scheduling, mileage per job has reduced by 30%.

Our previous system, which was based on email and digital pens completing job sheets, resulted in a considerable amount of lost time in the field as planning was very manual and communication was not always accurate resulting in not satisfying our customers’ critical data requirements. We needed a system that provided exceptional service, accurate data and real time information, to ensure reactive jobs are planned quickly and efficiently and reporting to our customer’s accurate data. Said Debbie Sarson-Lowe, Operations Director.

Optimatics provides Flowrite Services LTD with a solution for Asset Management, Workforce Scheduling, QR Code technology, integrated mobile workflows, vehicle tracking and Mobile Apps to connect external resources to the office.

This system provides all the information including site history to ensure the engineer has the right information every time; which results in greater efficiency, accurate parts ordering and better first-time fix rates; even the job sheets are created in real time and are emailed as the engineer leaves the job. said Debbie.

Since the deployment of the Aeromark Optimatics system, Flowrite’s planners have complete visibility of allocated and non-allocated tasks and are able to proactively manage jobs scheduled in real time.

Flowrite’s investment in Aeromark Optimatics solution has been essential to efficiency and service operations which enables the company to improve the service and data it presents to it’s customers.

Published in Latest News

HVAC facilities are not the most noticeable assets in an organisation until something goes wrong. Then there is pressure to resolve the issue quickly and although Aeromark know it is far better to schedule preventative maintenance activities in advance, most businesses continue to operate in a reactive mode spending large amounts on repair costs.

This is false economy. Systems that are dirty not only result in significant reduction in performance and higher energy costs, but also the increased workloads on mechanical parts increase wear and tear and result in shorter component lifetimes.

There are many other problems associated with a solely reactive approach to HVAC maintenance. It’s not just about keeping the air at the right temperature, it is also about maintaining air quality for healthy ventilation which is essential for regulatory environmental conditions in commercial buildings.

Temperatures and humidity levels that fall outside the safe recommended range combined with poor cleaning regime can result in HVAC systems becoming a breeding ground for bacteria and dirt which can be detrimental to health of employees and add additional costs to staff welfare.

To prevent poor air ventilation and keep air conditioning and heating operating properly, businesses must schedule regular inspections to avoid hassle and unnecessary costs on continuous repairs and even replacement systems.

Most organisations rely on reactive maintenance because they have not budgeted for regular servicing but organisations that have implemented planned maintenance have decreased overall maintenance costs, reduce the running costs year on year.

Centre Parcs are one of the companies who have witnessed savings to their HVAC maintenance since planning regular facilities management with UK’s Leading National Refrigeration and Air Conditioning specialists – Flowrite Services LTD.

Centre Parcs Commercial, Retail and Leisure facilities have reduced asset downtime, decreased interruptions to operations and reduced energy use said Wayne Matton, Woburn Forest General Manager.

To help deliver this service efficiently, Flowrite have invested in the very latest market leading technology called ‘Optimatics’ from Aeromark, a comprehensive system that plans appointments and then optimises routes for their engineers, whilst providing increased visibility of assets, jobs and status.

By using Aeromark’s mobile app, the engineers have the right information every time, which results in greater efficiency, accurate parts ordering and better first time fix rates, even the job sheets are created in real time and are emailed as the engineer leaves the job.

Aeromark’s service management software has now enabled Flowrite to deliver a first class service to Centre Parcs, managing their HVAC equipment and making it possible to meet the business’ needs and customers’ expectations.

Intelligent technology like ‘Optimatics’ combined with preventative maintenance can:

  • Decrease interruptions to operations
  • Reduce Energy Use
  • Extend Equipment Life
  • Have Less Frequent Asset Downtime
  • Lower costs

All of which increases your mobile workforce efficiently, ensures you are able to manage your sub-contractors – in real time and enables you to get on with your business.

If you are seeking to build better, faster, safer store operations we can help.

Call us today on 0345 330 5757 OR Request a live demo here.

Published in The Aeromark Blog
Thursday, 02 June 2016 13:35

Optimatics for HVAC / HVRAC

Heating, Ventilation, Refrigeration and Air Conditioning companies can find it challenging to manage multiple engineers with the right skill set and parts to fix the job. Aeromark Optimatics streamlines business processes for improved response times and increased productivity.

Heating Ventilation Refrigeration and Air Conditioning (HVAC / HVRAC)

Managing multiple engineers with numerous skill sets and responding quickly to service requests is a huge challenge for heating, ventilation, refrigeration and air conditioning companies that more businesses are looking for a solution to manage the workload as easy as possible.

Aeromark Optimatics has been implemented by many businesses such as Flowrite who have seen an increased operations efficiency and a boost in productivity.

Aeromark Optimatics enables your HVRAC engineers to increase productivity by streamlining your business processes. Eliminating unnecessary time consuming tasks from their day frees them up to respond to customer service requests quickly and spend more billable time in the field. Your improved response times will have a positive impact on the customer experience your engineers deliver and encourage repeat business and referrals.

Optimatics will help your business effectively manage customer contracts, servicing requirements, work schedules, shift patterns, stock management, service levels and more. Make sure you’re maximising the utilisation of your field based engineers and get the right resource to the right job with the right skills and parts to fix the job.        

Ask us about Asset Management, Service Management, Workforce Scheduling, Mobile Apps and GPS Tracking for a more effective mobile workforce dedicated to your heating, ventilation, refrigeration, and air conditioning.

Our software modules can also be integrated with your existing systems to help you achieve more.

Managing multiple engineers with numerous skill sets and responding quickly to service requests is a huge challenge for heating, ventilation, refrigeration and air conditioning companies that more businesses are looking for a solution to manage the workload as easy as possible.

Request a Demo

 

 

Phone Aeromark today
on 0345 330 5757

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