Aeromark is the chosen branded solution provider of Field Link service management solutions
As a leading professional building and property maintenance company, BSG Property Services’ business depends on a fully functioning and well-connected mobile workforce and vehicle fleet. Accurate and timely fleet management allows organisations such as BSG to track the whereabouts of their mobile workforce and provide real-time updates to customers on the location and progress of the service professionals working for them. BSG had found that its vehicle tracking solution was not delivering accurate positioning information as to the physical location of the vehicles and, as a result, the solution was not being used and customer service was impacted.
EE worked with BSG Property Services to deploy Field Link to their entire mobile fleet. The Aeromark-based technology in Field Link offered BSG an innovative approach to ensuring its vehicles and mobile assets are easy to track, manage and communicate with.
Lantec, an IT solutions and logistics provider, is rolling out Aeromark’s integrated Optimatics™ and the recently launched Workflow DynMX™ solution to its 175 field engineers. Aeromark’s complete service management solution will enable Lantec to replace its paper based business systems and enhance the visibility of its mobile workforce. This will enable improvements in operational processes to be made to meet the increasing demands of Lantec’s existing and potential customers.
Lantec is a dynamic and innovative organisation providing solutions in resource, technology, warehouse and logistics. It specialises in the provision of a very efficiently managed tiered workforce from server, desktop, EPOS/EFTPOS, and ATM technologies through to technical courier and multi-drop. Its services improve customer experience, reduce management overhead, and achieve clear operational cost reductions and include: infrastructure solutions – lifecycle services through all phases of consultancy, deployment, support and transitioning; impartial managed services – single-source helpdesk, field and site solutions; staging and configuration; logistical services – design; inventory/spares management; warehousing and pick and pack. Lantec is ISO 9001:2000 accredited, with a nationwide engineering and logistical workforce. For more information please visit http://www.lantec.eu.com/
Solution & Benefits
Over the last eight months we have undertaken a strategic change of our operations protocol which has led to a huge drive to modernise and streamline our business processes, said Tony Barr, IT Director at Lantec.
For example, we wanted to improve the visibility of our mobile workforce as we previously relied on mobile phone calls to communicate with our engineers. There was also a requirement to improve our scheduling system by replacing our manual process with a mobile solution and increase our stock accuracy with a scanning solution that provides near real-time updates to the central system.
Following an extensive review of solutions in the mobile worker space Lantec chose Aeromark.
Other companies could provide only part of the solution we wanted. But once we had seen how Aeromark’s innovative Optimatics technology offered a complete mobile workforce solution which integrates vehicle tracking, job scheduling and despatch, combined with the ease and speed at which we could design, create and deploy mobile PDA workflow applications using Workflow DynMX, the decision was automatic, explained Barr. Crucially, all the data gathered by Optimatics and Workflow DynMX can be analysed and then easily viewed via the Optimatics Smartdash™ graphical user interface reporting tool. This intelligent data will allow Lantec to have a complete picture of planned activity versus actual events that occur in the field enabling it to understand exactly how it can improve operational efficiency.
Additionally, our decision to roll out the Aeromark technology was based on the considerable ROI it will deliver. Workflow DynMX enables the creation of our bespoke PDA workflows without the need for bespoke software development and so we have been able to deploy our mobile PDA applications very quickly resulting in significant cost reductions when compared with competitive solutions. Aeromark’s Optimatics provides us with the next level of telematics technology, enabling us to monitor our service levels more effectively. Optimatics will also deliver ROI by not only allowing us to understand where cost savings can be made, but through the retention of our existing clients and generation of new business opportunities, added Barr.
Smartdash enables Lantec to access real time information such as what time an engineer left home for his first job, what time he arrived, how long he stayed and what action he took. Importantly, Smartdash also allows Lantec to monitor how much fuel is consumed by each of its vehicles and the resulting CO2 emitted.
As part of the Lantec complete mobile workforce solution, Aeromark is running its Optimatics and Workflow DynMX solution on Opticon PDAs.
The integrated barcode scanning capability of the Opticon device has enabled us to replace our manual stock inventory process with a mobile solution that has helped to improve the accuracy levels of our stock management, concluded Barr.