Greggs uses Aeromark software to manage its service supply chain more efficiently

Industry Sector

Food & Retail


1,671 stores nationwide

Key Drivers

Help retailers to control and increase productivity, reduce the number of missed SLA’s and cost of sub-contractors.

Summary of Benefits

  • Maximising visibility
  • Increased service delivery
  • Enhanced communication with engineers
  • Full route optimatisation
  • Reduced downtime and sub-contracting costs
  • Improved customer service levels


Greggs recognised improvements were needed to their shop asset and service management software to allow them to use their own service engineers and outsource service supply chain more efficiently.

The previous system flagged up SLA’s as missed due to delayed data and closure from engineers, which caused them to send out additional subcontractor engineers; at a high cost.  They needed a system that managed the whole process from assets on site through to efficient scheduling of maintenance, to mobile apps and sub-contractor performance measurement.

Solution & Benefits

Optimatics provides Greggs shop maintenance team with a single solution for asset management, dynamic real time scheduling of reactive work, integrated mobile workflows, vehicle tracking and seamless integration with subcontractors systems.

This system allows planners to have full visibility of engineers and jobs allowing reactive jobs to be planned quickly and efficiently. Since the deployment of Aeromark Optimatics system, Greggs real time closure of planned and reactive jobs has improved through engineers data capture via effective integrated workflows.

In the first six months since implementation of Aeromark’s smart technology, Greggs directly employed service engineers productivity has risen from 3.5 to 5.5 completed jobs per day.

‘We estimate the initial saving at approximately £500k p.a. but the system is still new and we expect this figure to increase as the team gain experience and use the system to its full potential’ said Chris Metcalfe,  Shop Maintenance Manager at Greggs.

Greggs investment in the Aeromark Optimatics system has delivered quantifiable savings and continues to improve their customer service levels.


Greggs serve fresh products daily to six million customers each week, so Aeromark will continue to work closely with the Shop Maintenance Manager to improve efficiency and service levels.

Request a Demo



Phone Aeromark today
on 0345 330 5757

Contact Us