Arcus achieves 40% service level improvement and 50% reduction in touch points

Industry Sector

Service and Maintenance


155 engineers

Key Drivers

Help improve the management of the maintenance service to customers and optimise productivity throughout the workforce.

Summary of Benefits

  • Maximising visibility
  • Increased service delivery
  • Enhanced communication with engineers
  • Full route optimisation
  • Reduced costs
  • Improved service levels


Arcus Solutions recognised improvements were needed to their maintenance system to allow them to use their own service engineers more efficiently.
They needed a system that would improve the maintenance service provided to their customers and optimise the productivity through their workforce.

Solution & Benefits

Optimatics provided Arcus maintenance team with a complete solution for managing the entire process of service delivery; from scheduling of reactive work, integrated mobile workflows driven by mobile apps, through to vehicle tracking.

This system allows Arcus’ administrative employees to have full visibility of engineers, enabling them to plan reactive jobs more efficiently. Since the deployment of Aeromark Optimatics system, Arcus have a more consistent approach to working and are able to send accurate customer data directly to the engineers mobile application.

In the first six months since implementation of Aeromark’s smart technology, not only has the cost base been optimised but the service levels delivered have improved by 40%.

Arcus’ investment in the Aeromark Optimatics technology has enabled business process to be optimised and aligned with the best practice; resulting in 50% reduction in touch points, statutory paper records replaced with electronic documentation and delivered quantifiable savings in fuel and wasted time.


Arcus Solutions have championed a joint venture in Facilities Management, as they provide an end to end maintenance experience to support Sainsbury’s service supply chain.

Aeromark will continue to work closely with the Arcus group to roll out Optimatics as the standard enterprise software and continue to improve their service levels.

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