Aeromark have been really open to working with our needs as a business and have helped us unravel ideas and concepts into workable solutions.
Since the implementation of the Aeromark system, our customer response time has improved enormously, from 75% to 95%, increasing the number of calls we can do by 1.5 per day, per engineer.
The ability for the system to be configured to meet exactly what we needed in terms of keeping the restaurant equipment and facilities running smoothly, faster response times to our restaurants and complete audit trails of subcontractor performance, are the reasons why we chose Optimatics as opposed to other software on the shelf
The Plumb and Parts Center e-business team and Aeromark have worked together to implement an efficient system which will help move our business forward in a demanding market
Steve Parish CIO at Swale Heating
Aeromark’s specialist experience within the gas servicing and maintenance sector, working with names such as Worcester Bosch and Ferroli was fantastic news for us.
Aeromark’s solution gave us a fast ROI, it fits our future roadmap and is delivering continuous improvement.
Following discussions with Aeromark we quickly understood that Service Link could offer is a more consistent approach to scheduling work, communicating with our engineers and it would introduce the flexibility we required for the future.
Northgate Managed Services
This system provides all the information including site history to ensure the engineer has the right information every time; which results in greater efficiency, accurate parts ordering and better first-time fix rates; even the job sheets are created in real time and are emailed as the engineer leaves the job
Flowrite Services Ltd
When you’re looking to provide a sustainable service environmentally, as well as socially and economically, this seamless, paperless solution is essential.
Marketing Development Officer,
Other companies could provide only part of the solution we wanted. Once we had seen how Aeromark’s innovative Optimatics technology offered a complete mobile workforce solution, the decision was automatic.
Aerotrack allows us to more accurately monitor when a vehicle has cleared a job, and is available for the next one, which has helped to increase our productivity and efficiency.
We are extremely pleased with the results which have exceeded our expectations. Our Engineers have embraced the technology and our customers are noticing the benefits. We look forward to continuing to work closely with Aeromark and further developing the system to meet the ever changing demands of our customers and the industry.
Northgate Managed Services
We have never had vehicle misuse issues, but the new system from Aeromark has trimmed speed, reduced distance travelled and eliminated the temptation to drive company vehicles out of hours.
Operational Support Manager,
Crown Decorating Centres