August 2016: Arcus FM, the leading facilities management and service provider has successfully deployed Aeromark’s Mobile Document Manager Technology and reported immediate return on investment from day one of implementation.

Document Manager, which is an add-on module for Aeromark’s Optimatics Software product, has transformed the way Arcus conform with health and safety requirements, as management teams have complete control over all documentation such as health and safety manuals, operating procedures, product manuals and more.

“Our previous paper based system was reliant on manual input from field teams, which resulted in a considerable amount of lost time in the field, as documents were not up to date or often misplaced in engineers vans. We needed a system where engineers could quickly access documents on the move and approve automatically”, said Parag Gogate, Head of Programme Management.

Aeromark’s Document Manager is designed for document libraries, accessible by skill set with full change control, allowing administrators to review, approve, modify and distribute documents to the mobile workforce via their mobile device. “This system ensures the most up to date documents are shared across the company; which results in greater efficiency, increased productivity and job satisfaction as technicians are now confident that they have read the correct document”, said Parag.

 “We find this systematic approach to operating much easier and can effortlessly comply with business processes and health and safety requirements as we now have the ability to undertake a number of checks and if a particular technician hasn’t read a new document, they will not be allowed to proceed until they have. Furthermore this has negated the need to have printed documents and folders on technician vans resulting in cost savings and effort to get them printed and made available”, said Sam Holmes, HSQE Director.

‘‘Aeromark have been really open to working with our needs as a business and have helped us unravel ideas and concepts into workable solutions. We continue to work with them to further develop our dynamic risk assessment process which will enable us to have a solution that integrates operations and safety in a way that doesn’t hinder productivity but ensures consideration of safety is at the core of everything our people do. This can only result in safer working environment for our Colleagues and our Customers’, said Parag.

Arcus FM’s investment in Document Manager has been essential to the efficiency of their service operations which enable the company to improve the service provided to their customers and the data given to their colleagues.

About Aeromark

Aeromark is at the forefront of Service and Asset management, Scheduling, Mobile App and GPS tracking innovation since 1990.

Optimatics, is Aeromark’s smarter Service Management Software designed specifically for service based businesses, to make managing a field based workforce as effective as possible. Optimatics comprises four individual modules; Service and Asset Management, Workforce Scheduling, Mobile Apps and GPS tracking. The four modules can be used independently in conjunction with existing systems or used as a whole where they are seamlessly integrated together.

Combined, the Optimatics modules provide one of the most powerful Service Management solutions available, delivering previously unattainable process improvements that enables businesses to make game changing decisions and achieve optimum efficiency.

For more information, please visit or connect with us on Twitter and LinkedIn

Published in Latest News
Wednesday, 01 June 2016 13:11

Workforce Scheduling Software

Workforce Scheduling Software Screenshot

 Features at a glance

We understand that every business is unique, which is why we offer a range of functionality with each tier of our scheduling software. We have scheduling software to suit businesses of all shapes and sizes.

 Increased Productivity
 Reduced Costs
 Customer Satisfaction
 Sub-contractor Solutions
 Easy to Use and Implement

Matching the right resource with the right skills and the right parts to the right job first time every time can be a minefield for any business. Our workforce scheduling software helps you to schedule your resources in the most effective manner for your business and your customers.

Optimatics has been designed to effectively manage contractors with a mix of planned and reactive work, maximising utilistation and encouraging multi-intervention (explained below). This results in an increased number of jobs completed each day.

Whatever the level of scheduling and route optimisation you’re looking for we can help. From simple drag and drop planning boards to fully automated, dynamic scheduling our scheduling software offers the perfect level of functionality for your business.

Right Resource, First Time!

Workforce Scheduling – Features

  • 7 levels of scheduling to choose from
  • Supports your office based team
  • Optimise routes and schedules based on real time live data
  • Service requests in optimum order
  • Customer details and job instructions sent direct to your resources devices
  • Real time Service Level Agreement data
  • Various levels of access available
  • Manage service levels via a configurable Gantt chart.

Workforce Scheduling – Benefits

  • Visibility of workforce and workloads
  • Configured to your business
  • Efficiency gains achieved at each level of development
  • Staged approach to implementation
  • Increased resource satisfaction; Complete more jobs per day
  • Works with a variety of devices
  • Improved customer service
  • Integrates with a vast number of service management modules

…the functionality of the system has enabled us to increase our average jobs per week per engineer.

A testimonial from Capita

How does Workforce Scheduling work?

Optimatics Workforce Scheduling supports your office based teams by allowing them to plan appointments based on their perceived best approach and then providing them with the ability to optimise the routes and schedules based on intelligent real-time data.

We help you find the optimum level of scheduling for your organisation by taking a staged approach to implementation. To ensure that the functionality meets the needs of your business we add a little at a time. This method of implementation allows you to see the efficiency gains achieved at each level and evaluate the return on investment you’re likely to see by moving to the next level.

Once your workforce schedules are in place and optimised the software sends job details and instructions direct to your resources mobile devices and/or tablets. As web based software the solution works with a variety of devices and varying levels of access are available to suit the needs of your sub-contractors and your customers.

Multi-intervention scheduling offered by Optimatics grants the scheduler full visibility of additional tasks on a particular site or close by. This allows the scheduler to maximise the engineer's activity and minimise unproductive driving time.

Office based staff can then see job progress at every stage of the service request and pro-actively manage service levels via a configurable Gantt chart.

Published in Optimatics Features

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