Great communication is vital to ensuring effective customer service and relationship management.
Our Service & Asset Management software is designed to facilitate your customers need for instant updates on job progress and service entitlement.
"Aeromark has dramatically increased the efficiency of our business, improving productivity in the field by 25%. Our processes have been optimised, from the initial customer call to final certification and invoice. This has improved the management of our customer’s assets, their maintenance and the efficiency of more than 400 field-based Service Engineers and Sub-contractors"
- Operations Director, Market Leader, Security and Fire Solutions
Optimatics Service & Asset Management module provides your business with complete visibility and a full audit trail of your business activities regarding assets, customers, contracts, warranties and servicing.
The multiple search options available offers flexibility to your office based staff when searching for information and provides them with the ability to raise new service requests, access job history and update customers on the progress of their current service within seconds.
When linked with our Workforce Scheduling module call handlers can ask the system to suggest the best resource for a job or add a job to an unallocated list of pending jobs for a planner to schedule and manage.
All data is held on Aeromark servers with a mirrored version on site at your premises for disaster recovery and security purposes. Should you suffer a loss of data, we can immediately restore your files.
As Optimatics is so simple to use, our software requires minimal training and is configured to your business processes in order to make implementation and day-to-day management of your operations as easy as possible.....
Our Service & Asset Management module is just one part of our complete Optimatics service management solution.
Our GPS Tracking solutions give our customers the visibility required to control their fuel costs, improve security and automate time and attendance. Track your vehicles and field based staff in real-time 24/7, 365 using our reliable web based telematics technology.
For smart service businesses, knowing exactly where your field based employees are is essential in ensuring your business is operating at optimum efficiency. This increased visibility allows your teams to make better decisions regarding job allocation and improve overall customer service.
We originally chose Aeromark’s tracking system because it is best of breed and their single integrated approach to technology offered us the development that we were looking for in the longer term. Aeromark’s iterative approach suits our business well as we can continue to improve without disruption at a pace that fits our business.
Each of the vehicles you want to track is fitted with a small tracking device. These contain GPS technology, real-time information about location, speed and distance is captured and sent back in real time. We then make the vehicle tracking information available to you in your password protected customer portal.
Our team work with you to arrange installation at a convenient time ensuring minimal disruption for your customers.
The system then enables you to see where your resources are located and their status through a colour coded map. Additional functionality will allow you to drill down to more detailed information, for example right clicking a specific colour will tell you the route history, today’s route etc. All of which is vital to make game changing decisions and achieve optimum efficiency.
Live mapping increases your visibility to monitor your field based staff more effectively and have the ability to allocate a job quicker and respond quicker to customer requests.
Enhancements can be made to the Aeromark GPS tracking according to the needs of your business. When linked with our workforce scheduling module, your business efficiency increases significantly and your return on investment grows.
Downtime on equipment is costly and has a negative impact on food safety levels. Using sophisticated sensors, the Smart IoT solution constantly monitors the temperature of all fridges and freezers on site. This data is then transmitted and then integrated into the Optimatics service and asset management module.
This complete solution allows you to see, at a glance, the performance of all linked units and can predict future maintenance requirements.
Your apps should be agile enough to change in line with your business processes and unlike our competitors we don’t charge for making those changes. If you’re looking for ePOD, field service apps or something more bespoke, we can help.
Using Optimatics Mobile Apps to communicate with your field based teams ensures they always have the information they need instantly. Our easy to use mobile apps allow you to design and build your own forms, within minutes, for use on a range of mobile devices.
We also offer customised workflows configured to your business, to guide your employees through each stage of the job, to ensure that the correct information is gathered for completion of each job.
"Swale has seen considerable growth over the last 5 years and we recognised that we needed to invest in the very best software and mobile technology to prepare us for the next 10 years.
Following a market search, we identified Aeromark as being the transformational product we were looking for"
- Steve Parish, Chief Information Officer, Swale Heating
"The system has some really clever technology especially related to parts sourcing. Once the Engineer has diagnosed the fault at the click of a button on their tablet the mobile app opens up an exploded diagram of the boiler, the part is identified and the app then sends the order to be automatically price and availability checked against all Wolseley UK depots. Depending on the travel time to fetch the part and the cost, the system seamlessly orders the part for immediate collection. We expect this feature alone to improve our first time fix rates considerably"
Optimatics Mobile apps allow you to automate data capture relating to time and attendance, risk assessments, vehicle checks, customer sign off and more, removing mundane, time consuming, expensive paperwork by giving your employees the tools to complete their job onsite more efficiently.
We understand your employees may have different requirements in terms of the device they need to carry out the job, which is why our web based software can be used on a wide range of devices. We believe that the device should be chosen based on functionality by your employees and we even offer sub-contractor solutions to help you deliver a seamless service to your customers.
Designed to support your field based staff in a variety of working conditions, our mobile apps work both offline and online allowing them to complete their work with or without connectivity. Work details are then stored and forwarded as soon as the device is back online.
Mobile apps are as agile as possible and allow you to make changes quickly and easily ensuring they always reflect your business requirements. Should you wish to make any changes to your workflows, there will not be any additional professional service charges incurred as all changes are included in your pre-agreed, affordable, monthly software license.
Once your processes are completed and the customer has signed to say that they’re happy with the results the data captured on the app is sent straight back to your office, once received you can issue the necessary invoices to your customer at the touch of a button.
We have recently added an exciting new feature to our workforce management software called Document Manager, to help you gain complete control over all types of documents such as quality manuals, operating procedures, project plans, codes of practice, health and safety compliance, product manuals and more.
Optimatics Document Manager is designed to manage documents and distribution in one simple to use interface.
This new feature provides document libraries by skill sets and roles with full change control, allowing administrators to review, approve, modify and distribute documents to your mobile workforce.
Once your documents have been uploaded and distributed, our software can then send notifications of important changes to employee mobile apps and track the read compliance and acknowledgement.
By including this feature to Optimatics field service management, businesses are able to streamline their processes, in an organised paperless way, saving time and increasing productivity.
One of the unique advantages when using Document Manager with our mobile apps is the way that the documents are distributed. We recognised that distributing large documents to mobile devices need to be carefully managed, to avoid using all the mobile bandwidth, which is needed for more critical transfer such as job data. So our unique Binary Token Protocol (BTP) with data packet prioritisation has been enhanced, for any changes in the document library to be broken up into small packets, de-prioritised and only sent when there is spare capacity in the mobile bandwidth. This means that sending documents to your employees handheld devices will not have an impact on other business critical data.
In addition, documents can be dynamically linked to workflows. This means for example, that a user who hasn’t read an important new Health and Safety document is not allowed to proceed until they have.
We would like to take this opportunity to discuss the benefits of Aeromark Optimatics technology within your organisation. We are a single platform solution designed for Maintenance Management, configured to your maintenance needs.
Optimatics provides end to end processes for maintenance. Our platform gives you complete control, visibility and a full auditable history trail. Planned maintenance is automatically scheduled, faulty equipment is efficiently and accurately reported; the asset database is automatically & accurately updated through the use of technology. Reporting functionality is comprehensive, you can report on any captured variable such as by site, by asset, by subcontractor, which means that you have better information available for decision making
Our customers tell the story of how Optimatics has positively benefited their business operations…click our customer logos to read more.
To see how Aeromark can benefit your business, please contact us so we can understand more about what you would like to achieve
We would like to take this opportunity to discuss the benefits of Aeromark Optimatics technology within your organisation. We are a single platform, solution especially designed for Field Service and configurable to match your business processes. Our customers tell the story of how Optimatics increased productivity and efficiency….click our customer logos to read more.
We understand that every business is unique, which is why we offer a range of functionality with each tier of our scheduling software. We have scheduling software to suit businesses of all shapes and sizes.
Matching the right resource with the right skills and the right parts to the right job first time every time can be a minefield for any business. Our workforce scheduling software helps you to schedule your resources in the most effective manner for your business and your customers.
Optimatics has been designed to effectively manage contractors with a mix of planned and reactive work, maximising utilistation and encouraging multi-intervention (explained below). This results in an increased number of jobs completed each day.
Whatever the level of scheduling and route optimisation you’re looking for we can help. From simple drag and drop planning boards to fully automated, dynamic scheduling our scheduling software offers the perfect level of functionality for your business.
Right Resource, First Time!
…the functionality of the system has enabled us to increase our average jobs per week per engineer.
Optimatics Workforce Scheduling supports your office based teams by allowing them to plan appointments based on their perceived best approach and then providing them with the ability to optimise the routes and schedules based on intelligent real-time data.
We help you find the optimum level of scheduling for your organisation by taking a staged approach to implementation. To ensure that the functionality meets the needs of your business we add a little at a time. This method of implementation allows you to see the efficiency gains achieved at each level and evaluate the return on investment you’re likely to see by moving to the next level.
Once your workforce schedules are in place and optimised the software sends job details and instructions direct to your resources mobile devices and/or tablets. As web based software the solution works with a variety of devices and varying levels of access are available to suit the needs of your sub-contractors and your customers.
Multi-intervention scheduling offered by Optimatics grants the scheduler full visibility of additional tasks on a particular site or close by. This allows the scheduler to maximise the engineer's activity and minimise unproductive driving time.
Office based staff can then see job progress at every stage of the service request and pro-actively manage service levels via a configurable Gantt chart.