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Service Management

What our Customers Say

an attractive woman on the phone in a call centre

“Aeromark’s new Service Management system instantly transformed the way our business operates producing massive efficiency improvements”

Call Centre Manager, Ferroli

Overview

Improve Efficiency & Customer Service with Service Management from Aeromark

Aeromark now offer a comprehensive Service Management solution, configurable to your business requirements, incorporating end to end business processes from simple call handling to enterprise resource planning. Service Management assists your staff in intelligently logging new customer calls and requests assisted by our intuitive Service Management system.

Service Management facilitates the flow of information between all business functions and enables you to free up skilled workers to focus on driving your business forward.

Offering you total visibility of business activity, service management shows each stage of the business process from the creation of a new service call, to the actions taken by the mobile worker on site through to the completion of the job and payment of invoice.

Designed to link in with our job scheduling, GPS tracking, KPI analysis and PDA workflow solutions, Service Management will intelligently suggest the best resource for each job; deliver the job details direct to their PDA and store information sent back to the office from your mobile workforce in real time.

Book an online demonstration with one of our Business Development Managers today for more information by clicking here.

Read more on Aeromark’s service management module designed to streamline even the most complicated business processes.

Features & Benefits

Feature Benefit
Simple to use
  • Service management is so intuitive that unskilled workers can easily log new customer calls
  • Minimal training required
  • Multiple search options
Configurable to your business requirements
  • Tailored to suit the needs of your business
Security/Disaster Recovery
  • Data is held on Aeromark servers with a mirrored version on site at your premises - should you suffer a data loss, Aeromark can restore files immediately
  • Your business does not have to arrange storage and management of the data backup which can be complicated
Integrates with back end systems
  • Service management is designed to integrate with numerous finance systems and Optimatics solutions
  • Links with job scheduling system to suggest best resources for a job or adds to an unallocated job list for management by skilled planners
Online Payments
  • Take instant payments over the phone
  • Raise invoices
  • Delay payment until a customer enquiry has been resolved
Reports
  • Run your own reports from the system in line with your business processes
Real-time Information
  • Data entered by your employees is updated real-time on your premises and on Aeromark servers
  • Anyone with access to your system can advise customers of the latest updates
  • Remove time and costs involved in chasing engineers for updates and calling the customer back
  • Automated e-mail functionality to send job details to sub contractors
Auditing
  • Service management provides your business with job numbers and a ticketing system to ensure a full audit trail

Why buy

  • Free up skilled workers
    • Service management from Aeromark is a module designed to assist your first line support staff in intelligently logging new customer enquiries and scheduling call outs, freeing up skilled workers to focus on driving your business forward.
  • Data back up
    • Service management data is held on Aeromark servers with a mirrored version on your premises, both updated in real-time which gives you the peace of mind to know that your data is secure and continuously backed up.
  • Full audit trail
    • Service management provides your business with job numbers and a ticketing system to make your business much more auditable.
  • Visibility of Performance
    • Access numerous reports direct from the system configured to your business processes.
  • 24/7 Outsourced & Overflow Call Answering Service
    • Let us take care of your critical day-to-day business calls in the professional manner your customers expect. Freeing you up to concentrate on running your business.
    • Ask a representative for more information.

Book an online demonstration with one of our Business Development Managers today for more information by clicking here.