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Thursday, 27 September 2018 11:18

PRESS RELEASE: Aeromark service level software

Aeromark have reached the next tier of service excellence with the launch of an advanced software feature called “Promise Time”. Aeromark understands that service orientated business’ run to strict Service Level Agreements (SLA), whether in a B2B or B2C environment and that SLA stipulates the contractual level of service adherence. Aeromark recognised there is an additional tier of customer commitment beyond contractual obligation which is equally, if not more important; this level is keeping the promises made to customers, which may, at the customer’s request be outside of the SLA.


“Using Aeromark applications increases SLA adherence but that is not enough, we want to ensure that promises made to customers are kept” said Roger Marks, MD, of Aeromark.


This new layer of software logic enables both the planner and mobile users in the field to know when a ‘promise’ is made to a customer and flag to the planner that they are scheduling at a time when a promise will or might be broken. Due to unforeseen circumstances promises sometime cannot be kept, but with the enhanced visibility the customer can be notified out of courtesy and mitigation planned well in advance.

Promise Time provides:

  • Visibility of commitments or promises made to the customer every time a conversation takes place
  • Tools to assist the planner when scheduling the job to meet the promise and keep a record of any changes
  • Support for automated scheduling to respect the promise time as an equal or higher priority than SLA
  • Test on completion whether a promise time has been kept and provide MI source data to enable SLA mitigation


Promise Time not only supports meeting contractual requirements (SLA) but also improves customer satisfaction, retention, referrals and growth.


“Promise Time takes customer satisfaction to the next level and we are pleased that our Customers are adopting and benefitting from this innovation.” Roger Marks, MD, Aeromark.

Tuesday, 18 September 2018 12:15

Aeromark charity Bake Sale Featured

The Great British Bake Off is back on our screens and in true bake-off style here at Aeromark we wanted to embrace our hidden talents.

On September the 17th Charlotte and Lizzy held a homemade bake sale in aid of Alzheimer’s Society. Many members of our team contributed to the sale by creating different delicious bakes, which were later sold for a small donation amongst the team. Once we were all too full to eat anymore the girls gathered the unbought cakes and donated them to the Kings Arms Project, a local homeless shelter in Bedford, so that no goodies went to waste.

Here at Aeromark we like to not only help one another but help our local community and charities close to our hearts.


Our team are raising money and awareness for Alzheimer Society by taking part in the 8km Memory Walk challenge. Alzheimer Society is a charity that many of our team feel passionately about, which is why we have come together to help such an amazing charity.  

Around 225,000 people develop dementia every year – that's the equivalent to one person every three minutes. Alzheimer Society provide information and support, fund further research and create lasting change for people affected by dementia.

Lizzy, Laura, Anna, Anita and Charlotte will walk the 8km on 23rd September at Bedford Memory Walk, Everard Meadow and Embankment. We are all supporting our ladies with their selfless fundraising through Just Giving and hope they raise the target they have set themselves.



SECOM Plc, one of the world’s leading electronic security companies operating in 22 countries with a workforce of over 800 based in the UK, have replaced its operational software with Aeromark Optimatics.

With a significant growth in recent years, SECOM Plc has become one of the largest security suppliers for homes, businesses and the public sector. This rapid expansion highlighted the need to change from multiple legacy management systems which resulted in operational challenges, to a single platform managing all aspects of their service operation.

“We looked for the best in the market. We needed a platform that is adaptable, efficient, reliable and future proofed. Aeromark was the clear leader as their software covers all aspects of our operations from Asset and Contract management, Dynamic Scheduling, GPS Tracking, Mobile Application through to supply chain management, Stock Control and financials.” said Paul Weaver, Operations Director at SECOM Plc.

The Aeromark system, allows processes to be optimised all the way from initial customer call to final certification and invoice. This will improve the management of assets and service supply chain for both planned preventative maintenance and reactive job scheduling to all 300 field based service engineers and sub contractors.

A regional roll out program over a one-month period followed a nine-month configuration and data migration project which helped deliver a smooth transition from the old to the new software.

Aeromark and Secom project delivery teams worked exceptionally well together to deliver the project on time and on budget, which is exceptionally unusual in such large scale IT projects. We can already see the benefits of the system and are now looking forward to the next phase of optimisation” Paul Weaver, Operations Director at SECOM Plc.

Aeromark is a company that develops software and hardware solutions for commercial enterprises. Aeromark take the protection of all data and in particular the privacy of personal data extremely seriously.

This Policy defines how we record personal data only when it’s collected from our Website or from third parties who may be collecting data for the same purpose.

Personal data is collected for the purpose of Recruitment and Employment and also about those who wish to receive our marketing and news.

Note: For personal data stored and processed as part of our software product you should contact your Aeromark point of contact for details of our Data Processing and Personal Data Policy.


How we receive information for recruitment purposes and how we may use it

Aeromark receive your personal data when you apply directly for an advertised role via our website, or via a third party or where you have made your information available such as your CV on other websites for the purposes of finding a job.

When you register with Aeromark you need to provide consent to us for collecting and storing your personal information. You will not be able to submit your enquiry or details to Aeromark without providing such consent. This may include but is not restricted to your name, contact details, address, employment history and education.

Throughout the recruitment process, during completion of an application form, telephone conversations and face to face interviews, we may collect further personal information with regard to employment preferences, strengths and work experience which may be stored on your personal record. This information facilitates our ability to support your application and to provide a basis for recommendation when short-listing candidates for a particular role. By explicitly providing consent when you register with Aeromark you are giving permission for us to store this information.

Aeromark will never share personal information or a Curriculum Vitae with a third party without your explicit consent.

Due to the nature of recruitment, a significant number of candidates reconnect with our organisation periodically. It is not uncommon for this to occur years after they have applied for a role. For this reason, your consent includes the option for you to provide consent for us to retain your personal details for future further engagement.

This consent is optional and if you do not wish us to retain your data for future consideration it will not affect the recruitment process.

Job Alerts

For applicants who have asked us to retain their information in case a future role may become available, we may on occasion contact them if we deem there may be a suitable new role.

Our Promise to our candidates

We will never share our candidates’ personal details or Curriculum Vitae with a third party without the candidate's explicit consent, and then we will only share the personal information with that one company or individual.

Contacting Third Party Recruitment Consultants directly

Aeromark may advertise the role through Recruitment Consultants. If you contact a one of these companies regarding a particular job role, you are giving your consent to Aeromark processing your email and the data contained within your email for lawful purposes.

By sending an updated Curriculum Vitae directly to one of our Recruitment Consultants you are giving consent to Aeromark processing and storing that information.

Request to have personal data amended

Under GDPR you have the right to ask for copies of your personal information. Once Aeromark have verified your identity we will provide the information within 30 days.

In the unlikely event you find personal data stored about you by Aeromark is inaccurate, you must advise us immediately. We will amend your personal registration within two weeks.

Please send all requests to

Request to have personal data removed or deleted

In the event that you wish to be erased from our Recruitment Database you should contact Please make it clear that you wish to be erased. Upon receipt of a request, Aeromark will ensure that your personal record is deleted within 30 days.

Where Aeromark have previously received permission to share personal information with a third party, for example for short listing for a role in a sister company, we undertake to advise that third party of your wish to be forgotten.

Notification of Breaches

Aeromark do store personal information contained within your Curriculum Vitae and any completed application form. We are aware of our responsibility to protect your information and to only share details with third parties upon receipt of your explicit consent. All of our systems are protected and only Aeromark staff working for Aeromark have access to the personal information stored in your registration.

In the unlikely event that our computer systems are compromised and there is a potential loss of confidentiality we will report this breach to you.

In the unlikely event that personal data is taken or exposed from Aeromark records without our consent, we will provide reports surrounding that exposure within 72 hours of being notified of such an event and take any action necessary to restore security of your personal data.


If Aeromark receive a request for access to personal information we will verify your identity before releasing your personal data to you. We will not release information to any third party unless your application progresses to an offer of employment, in which case we will share the information with a verification agency.

If you would like to make a request for access to your personal information, please contact:

Alternatively you can contact us by writing to us at:

Data Protection Dept
Manton Lane
MK41 7TL

Complaints procedure

If you have a complaint about the way your data is stored or handled by Aeromark, please contact us at:

Alternatively you can contact us by writing to us at:

Data Protection Dept
Manton Lane
MK41 7TL

Escalated Complaints

If you remain unhappy with the handling of your data you can complain to the ICO.

Information Commissioner's Office
Wycliffe House
Water Lane

Changes to our Privacy Policy

This privacy policy may be changed by Aeromark at any time. Any changes to our Privacy Policy will be updated on our website. If you have any questions or concerns, please email us at

Marketing and News:

How we receive information for marketing purposes

Aeromark may collect personal data including your name and contact details if you show interest in our products or sign up for a newsletter. By signing up and selecting the consent button you authorise us to store your information and use it to keep you informed of developments at Aeromark.

How we use your Information

We use the information we to target our newsletters and advertising campaigns. This type of advertising is carried out by email using a third-party solution which has undergone the ISO27001 approved supplier review. The data collected is also stored on the Aeromark network.

We use information provided by and/ or collected from your use of the website to review site usage and operations, addressing problems with the site where appropriate.

Who has access to your Information

The Aeromark marketing department and senior management team have access to the marketing data provided.

Withdrawing consent

We rely on your consent to collect, store and use this information. You can withdraw this consent at any time. To do so, please contact us on

Thank you for your submission, 

thanks again!

Demonstration Request - Ian

Aeromark will keep your data for #### long, use your data for #### and your data will be stored with in the EU

I consent to Aeromark Ltd collecting and storing my data from this form as described in the Privacy Statement.

Wednesday, 14 February 2018 10:22

Property & Asset Management for Food Retail

Slideshare Header


Controlling maintenance costs, minimising asset downtime, managing contractors and maintenance costs can be difficult and time consuming.

Aeromark Optimatics provides an end to end solution for Property & Asset Management reducing maintenance costs, ensuring both planned and reactive tasks are completed efficiently and cost efficiently.

Aeromark optimatics puts you in control!

Watch the video


Aeromark Optimatics enable our customers to effectively manage their business operation and therefore provide exceptional service to their customers.

Optimatics provides you with a full audit of every single asset, customer and job in a single system allowing your business to complete real-time reports on performance or historical reports to help improve your operations.





Aeromark have been helping food retail companies maximise the use of their subcontractors and direct employees. This ensures that stores continue to be able to deliver excellent service and increased customer satisfaction.


  • Planned maintenance schedule stored in the system and updates dynamically
  • Ensuring PPMs are never missed and completed at an optimum time


  • Update asset database
  • Report on cost BER
  • Improve first-time fix


Aeromark Optimatics is one of very few Service & Asset Management solutions that operate on a single platform; despite the claims of many providers.

  • Improved the management of facilities
  • Maximise assets productivity
  • Total cost control
  • Complete visibility of contractors’ performance
  • Taking your costs straight from the bottom line
  • Improved customer service level

Aeromark Helps Businesses Achieve Optimal Business Efficiency!

Customer Case Study - YO! Sushi

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YO! Sushi recognised they needed to improve the management of its facilities, assets and service supply chain for planned and reactive maintenance.
Aeromark offered a single bespoke solution and within three months the system was deployed, instantly saving the restaurants management time and associated administration when allocating a job to subcontractors.

Benefits at a glance:

  • Manage 70 restaurants on Aeromark Optimatics platform
  • Complete audit trail of contractors’ performance
  • Three month Immediate Return on Investment
  • Streamline work procedures
  • Lower administration cost

Customer Case Study - Greggs

Greggs Aeromark Case Study

Greggs recognised improvements were needed to their shop Service & Asset Management system to allow them to use their own service engineers and outsourced service supply chain more efficiently.
Since the deployment of Aeromark Optimatics system, Greggs real-time closure of planned and reactive jobs has improved through engineers data capture via effective workflows when allocating a job to subcontractors.

Benefits at a glance:

  • Manage the complete service chain
  • 60% increase in productivity
  • Full visibility reactive jobs and PPM
  • Delivers quantifiable savings
  • Own resources productivity increase from 3.5 to 5.5 completed jobs per day and per engineer

February 2018,

Aeromark, developer of one of the UK’s leading service management softwares, has announced the successful creation and issue of over one million Landlord Gas Safety Records (LGSR) automatically using it’s Mobile App.

With leading heating engineering firms choosing the Aeromark solution, this milestone demonstrates the advantage of using a fully integrated service management software to produce accurate documentation.

Field service engineers using Aeromark are able to take advantage of streamlined workflows on their mobile devices. The use of these workflows ensures that data is captured correctly then used to automatically produce LGSR Certificates.

This method of data capture ensures data is validated which avoids costly and time-consuming administration work and dramatically improves accuracy. Businesses using Aeromark typically experience an LGSR accuracy rate of over 99%.

Customers are then able to download their LGSR Certificates and any other generated documentation through dynamic web portals.

“This is a great example of how Aeromark is specialising in delivering enhanced best practice in key vertical markets with statutory compliance and certification often at the heart of service delivery" said Roger Marks, Aeromark MD

About Aeromark

Aeromark is at the forefront of Service and Asset Management, Scheduling, Mobile App and GPS Tracking innovation since 1990.

Optimatics is Aeromark’s smarter Mobile Workforce Management software designed specifically for service based businesses, to make managing a field based workforce as effective as possible. Optimatics comprises four individual modules; Service and Asset Management, Workforce Scheduling, Mobile Apps and GPS Tracking. The four modules can be used independently in conjunction with existing systems or used as a whole where they are seamlessly integrated together.

Combined, the Optimatics modules provide one of the most powerful Service Management solutions available, delivering previously unattainable process improvements that enables businesses to make game changing decisions and achieve optimum efficiency.

For more information, please visit or connect with us on Twitter and LinkedIn

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