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The Aeromark Blog

Industry news and latest posts by Aeromark.

Wednesday, 14 February 2018 10:22

Property & Asset Management for Food Retail

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DISCOVER HOW OUR TECHNOLOGY CAN DRIVE EFFICIENCY WITHIN YOUR BUSINESS

Controlling maintenance costs, minimising asset downtime, managing contractors and maintenance costs can be difficult and time consuming.

Aeromark Optimatics provides an end to end solution for Property & Asset Management reducing maintenance costs, ensuring both planned and reactive tasks are completed efficiently and cost efficiently.

Aeromark optimatics puts you in control!

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WE WORK WITH SOME OF THE MOST RECOGNISABLE AND SUCCESSFUL BRANDS

Aeromark Optimatics enable our customers to effectively manage their business operation and therefore provide exceptional service to their customers.

Optimatics provides you with a full audit of every single asset, customer and job in a single system allowing your business to complete real-time reports on performance or historical reports to help improve your operations.

 


 

AN EXAMPLE OF HOW OPTIMATICS CAN OPERATE IN THE SERVICE CONSUMER MODEL

HOW TO INCREASE YOUR EFFICIENCY & PRODUCTIVITY

Aeromark have been helping food retail companies maximise the use of their subcontractors and direct employees. This ensures that stores continue to be able to deliver excellent service and increased customer satisfaction.

PLANNED MAINTENANCE:

  • Planned maintenance schedule stored in the system and updates dynamically
  • Ensuring PPMs are never missed and completed at an optimum time

REACTIVE MAINTENANCE:

  • Update asset database
  • Report on cost BER
  • Improve first-time fix

WHAT COULD AEROMARK OPTIMATICS OFFER YOUR BUSINESS?

Aeromark Optimatics is one of very few Service & Asset Management solutions that operate on a single platform; despite the claims of many providers.

  • Improved the management of facilities
  • Maximise assets productivity
  • Total cost control
  • Complete visibility of contractors’ performance
  • Taking your costs straight from the bottom line
  • Improved customer service level

Aeromark Helps Businesses Achieve Optimal Business Efficiency!


Customer Case Study - YO! Sushi

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YO! Sushi recognised they needed to improve the management of its facilities, assets and service supply chain for planned and reactive maintenance.
Aeromark offered a single bespoke solution and within three months the system was deployed, instantly saving the restaurants management time and associated administration when allocating a job to subcontractors.

Benefits at a glance:

  • Manage 70 restaurants on Aeromark Optimatics platform
  • Complete audit trail of contractors’ performance
  • Three month Immediate Return on Investm ent
  • Streamline work procedures
  • Lower administration cost

Customer Case Study - Greggs

Greggs Aeromark Case Study

Greggs recognised improvements were needed to their shop Service & Asset Management system to allow them to use their own service engineers and outsourced service supply chain more efficiently.
Since the deployment of Aeromark Optimatics system, Greggs real-time closure of planned and reactive jobs has improved through engineers data capture via effective workflows when allocating a job to subcontractors.

Benefits at a glance:

  • Manage the complete service chain
  • 60% increase in productivity
  • Full visibility reactive jobs and PPM
  • Delivers quantifiable savings
  • Own resources productivity increase from 3.5 to 5.5 completed jobs per day and per engineer

Flowrite Services Ltd prides itself on utilising the latest technology to deliver all of its services to our customers. We strive to be industry-leading in inventing ways in which our service delivery teams can be deliver their works more efficiently and with greater customer focus.
The continuous improvement of our services is so important to Flowrite that we have made significant investment in it and dedicated a division of the company specifically to leading the way in the different technologies across air conditioning and refrigeration.


flowrite technical support


Aeromark is one of Flowrite’s greatest assets – it provides the foundations of our service delivery to our customers; from the initial call all the way through to final invoicing.
Each of our client’s site assets is individually logged onto our Aeromark system. This means that each item of equipment which we service on site has a full history of works carried out, age, warranty monitor, cost and spend and unaccepted quotations logged against the item. This history facilitates stricter cost controls, reduction in breakdowns and bespoke reporting, such as gas usage.
Aeromark follows the service from original report to our helpdesk through to final completion and invoicing, showing a full path of actions along the way. The history is integrated with the engineer’s PDA so they have full information prior to attending of what has occurred previously.

Customer portal

Each of our customers are provided with their own bespoke portal which enables them to track all the activities on their portfolio. This gives them the ability to monitor the performance of their contracts at every level; from stock management, mileage and fuel consumption through to individual reporting on each asset and overall budgetary cost control. We are constantly improving these portals to meet customer’s specific process requests and requirements of each site.
The package can be integrated with our customer’s own helpdesk package giving a seamless update of the job’s progress whilst the engineer is still on site.
As a single point of information it has the facility to report on each of our service performance areas and is therefore an ideal tool for dynamic monitoring of contract KPIs and SLAs.

Scheduling expertise

One of the things that sits our service above our competition is our dynamic scheduling portal. It allows for a slicker service by instantaneously communicating the tasks requirements to our engineer through his handheld PDA unit as soon as it is logged through Aeromark by our helpdesk – taking the paperwork out of scheduling.
The scheduler suggests the nearest available engineers with the correct skills for the task and then provides a list to highlight those who can provide promptest attendance.
All of Flowrite’s service partners and customers also have access to Aeromark’s system ensuring consistent and real-time information is provided. Through this facility we can embed our core behaviours of trust and visibility within the business from the start of each engineering task.

Overnight van stock replenishing

Flowrite have an agreement in place with our suppliers to restock our team’s vans overnight straight to the back of their vehicles. The van’s stock levels are monitored through our Aeromark system and are automatically ordered when quantities drop below an agreed threshold. This means that our company’s vans are never without the critical stock required to enable our engineers to resolve any routine service issues as rapidly as possible. In addition our specialist parts can also be delivered overnight allowing for a speedy resolution to less common breakdowns.

Field supervisors do not have easy jobs. They’re trainers, mentors, time keepers, and paperwork shufflers. They must have stellar communication, interpersonal and computer skills—all on top of being the first class technical experts in their field. Of all the demands made on them, the trickiest obstacle they face in performing their jobs well is balancing in-office tasks and field work. How do they manage?

Mobile technology seems to be the answer. However, and ironically enough, mobile technology hasn’t reduced those obstacles in the least bit. Instead, the opposite has occurred—mobile devices have increased everyone’s expectations and standards of what constitutes quality customer service and how much technology adds to the bottom line. Clients are more demanding and internal stakeholders require more aggressive cost management of field tech labor.

While mobility offers the potential for field supervisors to manage their teams more efficiently and cost-effectively, it will stay just that unless companies take the right approach when implementing mobile tools and work processes. If you don’t, you’ve just made things more complicated and frustrating. Your field supervisors work too hard to deserve that. Keeping that in mind, here are 5 ways that mobility empowers field supervisors.

Figuring out who does what

Figuring out who is qualified to do what is a huge part of scheduling and getting it right can make or break a company. If you send a field tech without the technical qualifications handle a given service appointment for a customer, the result is disappointment across the board. The field tech can’t work and the customer doesn’t have their problem resolved. This is a bottleneck that needs to be prevents at all costs.

Field supervisors also are a sort of bottleneck due to the sheer volume of office and field tasks he needs to get done. In addition, the field supervisor has to split his attention between the bigger picture and immediate tasks at hand. Mobility can solve this by having the scheduling system easily and accurately serve up the information he needs—no matter where he is—to make the right decisions in prioritizing his attention. This is where the real-time, mobile updates are so critical.

With mobile technology, a supervisor can find another tech to handle an appointment for another technician who is delayed, find out what the issue is and even decide whether to give a third technician his requested vacation—all from one device and while in the field!

Having the right tools for the job

When doing a job properly, it’s all about the tools. You can have the best oven technician in the world, but if you give him a poorly-made set of screwdrivers, he’s not getting any work done.

With regard to mobility, not all systems are equal. A scheduling system that can send out an alert to a field supervisor that a field tech has been double-booked isn’t much help if it also doesn’t provide the field supervisor with the ability to handle the issue. According to a recent PricewaterhouseCoopers analysis on mobile deployments, implementing the right mobile tools and approach to field operations improved productivity 20 to 30 percent. It also was found to decrease the time needed for field between five and seven percent, which translated into saving millions of dollars each year. To do that, the right mobile tool has to meet two more criteria:

  • The speed and robustness to provide real time data. Field supervisors can only complete managerial and paperwork tasks remotely with reliable, up-to-the-second data. The opposite is also true: He can only control field operations from the office if he can see what’s happening in the field. Accurate, real time information gives the field supervisor visibility into what’s happening on the ground. He can see that a field tech isn’t where the schedule says he should be and can contact that field tech immediately.
  • It has to be easy to learn and easy to use. One of the main reasons new software rollouts fail is lack of adoption by the end client. Both field supervisors and technicians need their mobile apps to work or they won’t use them. Or won’t use them well enough for the company to gain any of the supposed benefits of a mobile system.

Accessibility everywhere and anywhere

This is the “golden egg” of mobility—the ability to access information so decisions can be made at any given moment. A speedy, full-function mobile app empowers the field supervisor in two major ways:

  1. The distinction between “field” and “office” tasks disappears; location no longer restricts what the field supervisor can do.
  2. Because location no longer constricts the field supervisor, the field supervisor is no longer the bottleneck preventing other people from completing their tasks efficiently.

That vacation request? Approved by the field supervisor on his mobile device, which updates the system in real time so the schedulers back at the office are aware of the change in capacity for that day. If an emergency service request comes into the office, the mobile field supervisor sees it, and can assign it to a tech already nearby. Now the customer gets same day service, and your company gets maximum utilization out of a field tech who isn’t left idle during his day.

Who gains the most from field supervisors being mobile?

There are numerous stakeholders relying on field supervisors being able to the demands on their time. However, the most important beneficiary is always the customer. And who is the lynchpin between the field supervisor and the customer—the field tech.

By erasing the boundary between office and field tasks, the field supervisor can do his most important task – training and mentoring the field techs. Whether it’s more time side by side with a field tech on a call, or being available to answer questions via text or chat, your field supervisor can better serve his techs once freed from his desk. Field techs can use the camera on their mobile devices to show the field supervisor what they see.

When the field supervisor has more time to train and mentor the field techs, you get happier, more qualified field techs. As their skills grow, they are able to complete more tasks and this increases the field utilization potential without increasing labor. Best of all, your field supervisors can spend more time mentoring field techs without falling behind on the operational and managerial tasks the back-end stakeholders rely on.

Fast Pace and High Pressure Make Mobility the Release Valve

Empowering field supervisors via mobility so they can carry out their responsibilities regardless of location means they need the ability to monitor and act in real time. When field supervisors don’t have to choose between sitting at a desk or being in the field, they can more efficiently complete all their responsibilities, as well as allocate their time and energy where it provides the highest return: mentoring and assisting field technicians to deliver quality customer service.


Orginal article can be found at http://www.fieldservicematters.com/5-ways-mobility-empowers-field-supervisors/

Authored By Mike Karlskind

Thursday, 11 January 2018 11:09

Our Dynamic Scheduling Features Featured

DISCOVER HOW SERVICE MANAGEMENT SCHEDULING CAN DRIVE EFFICIENCY WITHIN YOUR BUSINESS

Aeromark Smart Workforce Scheduling is designed to effectively manage your engineers with a mix of planned and reactive work, maximising utilisation and encouraging multi-intervention (covered more detail below). This results in an increased numbers of jobs completed each day.

Whatever the level of scheduling and route optimisation you’re looking for we can help. From simple drag and drop planning boards, to fully automated dynamic scheduling, our software offers the perfect level of functionality for your business now and in the future.

Right Resource, First Time!


OVERVIEW OF AEROMARK DYNAMIC SCHEDULING FEATURES

Slide 2 Service Management Scheduling

Aeromark Dynamic Scheduling is a simple configurable system customised to fit your business.


SYSTEM ASSISTED SCHEDULING

“Find next best job”:

An engineer will be allocated to a new job automatically when a planner uses the “next best job” action. With a simple click, the system assisted scheduler will suggest the next job based on the engineer’s location, skill and SLA.

“Suggest the best engineer”:

The “suggest” function on a reactive task will quickly find the range of resources available based on the engineer’s skill set, location, route and SLA.


MAP BASED SCHEDULING

Jobs are shown on a simple map view allowing planners to highlight engineers’ starting positions for the coming day, and join the dots to build the most effective route.

Effective geo visibility means business miles  are reduced significantly and planners can quickly react throughout the working day by adding more jobs as opportunities arise.


MULTI-INTERVENTION SCHEDULING

Multi-intervention scheduling grants the scheduler full visibility of any additional tasks on a particular site or close by.

This allows the scheduler to maximise the engineer’s activity and minimise unproductive driving time.


MAP BASED SCHEDULING

Jobs are shown on a simple map view allowing planners to highlight engineers’ starting positions for the coming day, and join the dots to build the most effective route.

Effective geo visibility means business miles  are reduced significantly and planners can quickly react throughout the working day by adding more jobs as opportunities arise.


DYNAMIC SCHEDULING FUNCTIONS

Optimatics uses sophisticated algorithms to create intelligent jobs and automatically schedule turn-by-turn routines, reducing costs and increasing productivity.

The Aeromark team works with your business, customising the system, to find the most efficient level of scheduling for your organisation.


REPORTING & ANALYSIS

Reports:

There are many standard reports as part of the Optimatics portfolio including; Timesheets, KPI (Key Performance Indicator) reports, vehicle activity and key location reports.
In addition, reports can be set-up to be delivered on a daily, weekly or monthly basis.

Analysis:

Aeromark offer a full KPI reporting suite to give instant graphical trends using the Smartdash system.
Smartdash looks at trend analysis for you, saving time and enabling you to see long term business trends and short term business progress.

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