News

Aeromark constantly improve and make additions to our service management software. Click the articles below to read more about Aeromarks latest developments and partneships.

Swale Heating Ltd, the largest independent heating maintenance provider in the South East has successfully replaced the software which runs it’s business with the market leading Optimatics from Aeromark. Swale Heating who look after more than 130,000 properties and directly employ over 280 Engineers, sought to replace it’s multiple systems with fully integrated market leading software that offered the very best in advances in technology. Steve Parish, Chief Information Officer at Swale said “Swale has seen considerable growth over the last 5 years and we recognised in 2015 that we needed to invest in the very best software and mobile technology to prepare us for the next 10 years.  Following a market search, we identified Optimatics as being the transformational product we were looking for and we built a team with Aeromark to implement the replacement system”. The new service management software not only replaces a number of existing legacy…
August 2016: Arcus FM, the leading facilities management and service provider has successfully deployed Aeromark’s Mobile Document Manager Technology and reported immediate return on investment from day one of implementation. Document Manager, which is an add-on module for Aeromark’s Optimatics Software product, has transformed the way Arcus conform with health and safety requirements, as management teams have complete control over all documentation such as health and safety manuals, operating procedures, product manuals and more. “Our previous paper based system was reliant on manual input from field teams, which resulted in a considerable amount of lost time in the field, as documents were not up to date or often misplaced in engineers vans. We needed a system where engineers could quickly access documents on the move and approve automatically”, said Parag Gogate, Head of Programme Management. Aeromark’s Document Manager is designed for document libraries, accessible by skill set with full change…
July 2016, Bedford. Aeromark, one of the UK’s leading Service Management Systems, has announced it has successfully completed a full integration of its Optimatics Service Management Software with Wolseley UK as part of its unique “Smarter Parts” module. Optimatics offers a complete Software-as-a-Service (SaaS) solution specialising in the Domestic Heating, HVAC and Refrigeration Sectors, which covers everything from managing assets and planned service schedules through to dynamic real time scheduling and Engineer Mobile Apps on one simple to use web based software suite. As the UK’s leading supplier of plumbing and heating products, Wolseley UK is spearheading the development of electronic solutions which redefine the customer experience - helping them to save time, money and hassle through more efficient management of their workflows. Combined, the systems provide a transformational offering in supply chain optimisation both in terms of operational improvements and also cost savings. On receipt of a service call,…
December 2015: Arcus Solutions Ltd, leading national refrigeration, HVAC, M&E, lighting, drainage and renewable maintenance provider has successfully implemented the very latest market leading mobile workforce technology from Aeromark and has achieved an increase in productivity of over 20%.
Tuesday, 24 May 2016 08:28

Aeromark Optimatics Document Manager

Managing company policies and all the other information required by your mobile workforce can be very time consuming. We have recently added an exciting new feature to our workforce management software called Document Manager, to help you gain complete control over all types of documents such as quality manuals, operating procedures, project plans, codes of practice, health and safety compliance, product manuals and more.
Kings Security Systems Ltd, the UK’s largest independent national security services provider, has boosted efficiency and performance by deploying cutting-edge scheduling and mobile management technology Field Link from EE. With Field Link, Kings has increased productivity of its 300 field-based alarm engineers by 25%, improved service levels by 30% and has replaced over ½ million paper records with automated electronic documentation. In January 2014, Kings who had already been using automated scheduling and mobile applications for over 5 years went to the market to investigate what improvements could be gained by using the next generation of technology. After a comprehensive selection process to upgrade its existing systems and improve performance, Kings chose EE Field Link; powered by Aeromark's Optimatics technology, to replace a number of legacy systems used by its service division. As Kings’ Engineers cover a wide geographic area, the reach and reliability of EE’s mobile network combined with…
Matching the right resource with the right skills and parts to the right job, first time every time, can be a minefield for any business. Our workforce scheduling software helps you to schedule your resources in the most effective way for your business and your customers. Optimatics map based scheduling with quick filtering is designed to take the guesswork out of planning jobs for your mobile workforce, allowing you to maximise the productivity of your business. The jobs are dynamically linked to skill set and SLA’s and displayed on a map to allow planners to see exactly how to create an optimum route. Planning becomes as simple as joining the dots and the system builds the routes and forecasts travel times for you. Once your workforce schedules are in place and optimised our software sends job details and instructions directly to your resources mobile devices and/or tablets. As web based…
Flowrite Services LTD achieves 30% reduction in fuel and 20% more jobs per day after investing in latest mobile scheduling technology from Aeromark. October, 2014: Flowrite Services LTD, the UK’s leading National Air Conditioning & Refrigeration company has implemented the very latest market leading technology, Optimatics from Aeromark, to schedule, manage and communicate with its 100 HVAC and Refrigeration engineers, Nationwide. Flowrite was looking for a system that would help improve the management of their customer’s assets including catering refrigeration – Walk-in chillers & freezers, Cellar cooling, service cabinets, display refrigeration, ice machines and air conditioning equipment, and to optimise its service operation for planned and reactive maintenance. Aeromark offered a smarter mobile workforce technology to schedule engineers and as a result, not only has productivity in the field improved by 20% but also as a result of better scheduling, mileage per job has reduced by 30%. Our previous system,…
Greggs, the UK’s leading bakery food-on-the-go retailer has reported productivity boost of 60% in their service supply chain as a direct result of implementing Aeromark Optimatics. In the first six months since implementation of Aeromark’s smart technology, Greggs directly employed service engineers productivity has improved from 3.5 to 5.5 completed jobs per day. In 2012 Greggs recognised improvements were needed to their Shop asset and service management system to allow them to use their own service engineers and outsourced service supply chain more efficiently. We needed a system that provided thorough visibility, quick data transfer and scheduling. Said Chris Metcalfe, Shop Maintenance Manager at Greggs. Following an intensive review of the market, along with creditable recommendations, Greggs chose Aeromark Optimatics. We needed a system that managed the whole process from our assets on site through to efficient scheduling of maintenance, to mobile apps and sub-contractor performance measurement. Whilst we evaluated…
YO! Sushi, the iconic Japanese restaurant brand has reported successful deployment of Aeromark’s Smart Optimatics technology and immediate ROI (Return On Investment) in the first month following implementation. In 2013 YO! Sushi attended Service Management Expo looking for a system that would improve the management of its Facilities and Assets including conveyor belts, fridges, freezers, cookers and air conditioning units, and its service supply chain for planned and reactive maintenance. Aeromark offered a single configurable solution and within three months the system was deployed, instantly saving management time and associated administration when managing subcontractors. Our previous system resulted in needless expenditure, as we had no transparency of costs, which caused a financial impact on the restaurants ongoing expenditure. We needed a system that provided visibility and central control of finance, to ensure that faulty assets were fixed immediately within budget. Said Mike Bonaker, Facilities Manager at YO! Sushi. Following evaluation…
Aeromark has now released a whole new range of dynamic web portals designed to provide seamless interaction with all external touch points of customers’ process. These are: Customer Contract Portal Customer Contract Portal which allows key customers to view the status of their jobs, log new jobs and download documentation such as Gas Safety Certificates automatically produced in real time. The content displayed to the customer is completely configurable by workflow allowing customers to interact with the process e.g. accepting a quote and adding Purchase order numbers which automatically progresses the job. Subcontractor Portal Subcontractor Portal combines with email and interacts with any desktop or mobile device the subcontractor may be using to push jobs to subcontractors and receive updates to the jobs in real time. The portal also allows for Subcontractor workflows to be designed that are different from internal engineer workflows displaying and collecting different data. Engineer Portal…
Roger Marks has been awarded the ultimate title of Digital Entrepreneur of the Year 2013 for his role as Managing Director of Aeromark. The Digital Entrepreneur Awards, which took place at the Manchester Hilton Hotel on 10th October 2013, are the only UK national awards dedicated to internet entrepreneurialism. These prestigious awards are made up of the top internet businesses, digital agencies, entrepreneurs, consultancies, judges and industry gurus. Roger Marks is the founder of Aeromark which has been the forefront of development “Software-as-a-Service” ( SaaS ) web technology for service businesses since 2000 and last year launched its latest revolutionary software called “Optimatics”. I’m delighted to win the Award but I am especially pleased for my team who make it all happen. This is not just about creating smart software but how it’s delivered to our customers, ensuring it generates the benefits, that really matters said Roger Marks. Optimatics incorporates…
Wednesday, 02 October 2013 11:39

EE launches version of Aeromark’s Optimatics

Field Link now offers all of the new Aeromark Optimatics features and is configured into 4 modules: Service and Asset Management The Service and Asset management module provides a seamless integration of all asset data and associated activities. This module is configured to match individual business processes, managing reactive maintenance tasks for both directly employed and subcontractor supply chain. The system reduces out going costs and increases profit by increasing the number jobs being planned whilst ensuring high levels of customer satisfaction. This module also provides an automated scheduler for Planned Maintenance activities and statutory compliance recording. Workforce Scheduling The module provides multiple levels of scheduling from simple drag and drop planning through to fully automated and dynamic optimised routing. This ensures the right level can be implemented to suit the business process. The implementation of smarter scheduling increases jobs achieved per day per employee reduces the wasted mileage, time…
Aeromark, the developer of the Optimatics workforce management solution, has been selected by YO! Sushi to provide a single integrated system for facilities and asset management. Growing from a London-only sushi brand to an international iconic success with more than 70 restaurants worldwide, YO! Sushi serves more than 5 million customers a year throughout the UK and across the globe. Mike Bonaker, Facilities Manager for YO! Sushi comments Our restaurant concept is simple; take a seat, select the Japanese inspired dishes you’d like from the moving conveyor belt in front of you or order hot food from a YO! Sushi team member, eat and enjoy, then pay for the food you’ve eaten. Keeping the restaurant equipment and facilities running smoothly however isn’t quite as simple and we looked to technology for a solution. Key to restaurant efficiency and happy customers is the smooth operation of the vast range of appliances…
During challenging economic times business owners are keen to embrace new technology in order to improve efficiency and future-proof their business. Whilst GPS technology is now widely used throughout the field service industry there are numerous complimentary technologies that can considerably increase a companies return on investment. Aeromark specialises in increasing the efficiency, productivity and health and safety of field based engineers through its unique Optimatics™ technology. There are tangible benefits for the whole team as a result of deploying this technology. Benefits include: Increased Business Efficiency – eliminate time consuming, mundane manual tasks Improved Health & Safety – protection for employees and business Greater Understanding from Employers – when it comes to business pressures Dispatch & Allocation of Jobs to the Nearest Engineer – reducing unnecessary travel Excellent Customer Service – resulting in improved levels of customer retention Verification of Work & Location – providing proof against inaccurate claims…
Aeromark, the developer of the Optimatics mobile workforce management solution, has helped Crown Paints Limited to reduce both its mobile phone and vehicle tracking costs. With a fleet of 100 delivery vehicles, Crown Paints used mobile phones to ensure it could be in regular contact with its drivers and its drivers, in turn, could easily get in contact with the stores and with key customers. Whilst this provided a method of communication, Crown Paints was aware that it had a responsibility to ensure its drivers were not making calls whilst driving, something that is incredibly difficult to police. Additionally, the company suspected that efficiency gains could be made through vehicle tracking which would provide Crown Paints with visibility of its fleet at all times. Ian Kay, Crown Decorating Centres’ operational support manager, comments Like many companies, we were looking to economise and improve safety. We identified vehicle tracking as a…
Motivair has revealed the full extent of reductions made to its carbon footprint in the last 18 months, with the company announcing that its total fuel usage and CO2 emissions are down by 20 percent over the period. These savings were made possible largely due to the implementation and successful operation of a new cutting-edge service management system from Aeromark, which has given the business complete real-time visibility and greater control over its national service fleet. By improving route planning and maximising the use of its resources, Motivair has surpassed its original fuel reduction target of ten percent. As the UK’s largest compressed air management company, Motivair is setting a strong example for the industry through its adoption of responsible business practices. Following a company-wide sustainability audit in 2010, the organisation identified a need for improved efficiency regarding the management of its fleet; and after a detailed evaluation of suppliers,…
Award-winning bakery retailer Greggs is upgrading its maintenance systems to ensure its ovens are always fired-up and its coffee machines are always on the boil. The new software has been developed with service management and mobile workforce specialist Aeromark, and will mean maintenance engineers are intelligently organised to ensure downtime is minimised. Investment in the Aeromark Optimatics system is the latest initiative aimed at progression, as Chris Metcalfe, shop maintenance manager of Greggs commented: “In our business fresh is most certainly best, so we are always looking at ways of improving our efficiency and service levels. We are looking forward to seeing the improvements that the Aeromark system will make to our business. Whilst we evaluated alternatives, Aeromark’s Optimatics technology and the company’s approach to working with customers were ahead of the competition.” Greggs has already undergone an extensive scoping exercise to review its maintenance processes and create the best…
As a forward thinking company ALHCO has always embraced technology to help its team of 340 engineers deliver an excellent level of service to its customers across multiple contracts. In 2011 ALHCO had a number of systems in place as a result of tactical decision making throughout the years to meet the immediate needs of the business. Whilst the systems worked independently, the lack of integration between the systems and the need for more automation led ALHCO to Service Management Expo 2011 with the objective of finding a single solution to modernise its business. ALHCO is a domestic gas installation, maintenance and service provider who installs, services, repairs and replaces gas, oil and LPG heating systems for homeowners, landlords and housing associations throughout the UK. ALHCO in conjunction with North Lanarkshire Council also provides gas and solid fuel maintenance services to more than 60,000 tenants as part of a joint…
Monday, 03 September 2012 11:51

ALHCO selects Aeromark Optimatics technology

ALHCO, one of the UK’s leading domestic gas installation and maintenance specialists has today announced a new partnership with Aeromark. Aeromark will work closely with ALHCO to implement a complete end-to-end service management solution using its unique Optimatics technology for its 340 field service engineers. The partnership will include a review of all processes in order to drive efficiencies throughout the business and improve the level of service offered to ALHCO customers. ALHCO met with Aeromark at Service Management Expo, held at the NEC in September 2011. A number of representatives from the business attended the event with clear objectives: to find a service management partner who could offer a single platform service management solution to streamline ALHCO processes and reduce the number of systems currently in use. John Clarke OBE, chairman of ALHCO, spoke about the Group’s decision, After comprehensively reviewing a great number of offerings on the market…
Aeromark, leader in comprehensive service management solutions, has launched its new Fleet Management module aimed at maximising the utilisation and life of a company’s fleet whilst delivering considerable administration savings. Designed to help businesses optimise the management of their fleet, Aeromark’s latest module will ensure that Fleet Managers can proactively organise the allocation of company vehicles, taking into account vehicle servicing, maintenance and repairs. Using data taken from Aeromark vehicle tracking, Fleet Management automatically updates mileage and odometer readings, enabling businesses to accurately forecast vehicle maintenance intervals. Integration of the Fleet Management module with Aeromark scheduling software further increases efficiency as it allows businesses to forecast optimal service points for individual vehicles without compromising customer service level agreements. Real-time alerts and simple colour coded reminders mean that servicing and MOT’s can be planned well in advance and provisions put in place to minimise downtime. Proactive servicing and maximum utilisation of…
Monday, 12 March 2012 11:06

AutoRestore Service Management Project

We recently announced that our Innovative Project of the Year Award 2011 was presented to AutoRestore®. In this article we explain more about the project and how AutoRestore have been using Aeromark Optimatics to improve their service management. Northamptonshire based AutoRestore®, which is the UK’s leading mobile accident repair company, employs 150 Technicians who repair minor damage to vehicles in less than 1 day at customers’ homes or workplaces throughout the UK. A sister company to Autoglass, AutoRestore® originally deployed Aeromark Optimatics vehicle tracking to measure activity in the field and this year upgraded to Aeromark’s planning, scheduling and PDA workflow solutions. Project Challenge For AutoRestore®, the scheduling of repairs is extremely complex. Co-ordinating tasks such as arranging a timeslot around the customers’ requirement, organising any parts, checking the suitability of the customer’s chosen location and getting the closest Technician there at the right time make the end-to-end process a…
Crown Paints is looking to drive efficiency through the installation of a new vehicle tracking and communications system from Aeromark. The system will allow Crown to see where each of the vans in its fleet are at any given moment, while at the same time restricting drivers’ private phone use on company handsets to incoming calls. Over 100 of the Crown Paints fleet will now be fitted with trackers incorporating Smartdash software from Aeromark Optimatics, as well as Dialpads to provide a cost-effective alternative to issuing company mobile phones. Crown Decorating Centres’ operational support manager Ian Kay said: Reducing our carbon footprint and overall mileage costs were key motivations for this roll-out. We have never had vehicle misuse issues, but the new system from Aeromark has trimmed speed, reduced distance travelled and eliminated the temptation to drive company vehicles out of hours. Couple these savings with removing the cost of…
Research shows that Service Management Systems, which accounted for little more than 6% of the total Enterprise Software market in 2008, will represent more than double that percentage by the end of 2011 – and the growth is likely to remain exponentially impressive. As a result, over the last 4 years these applications have been seen to have a significant impact on the whole service management solution marketplace. A shift towards hosted solutions has been driven by a number of factors, in particular the flexibility afforded to the user by these types of solutions – given the imperative imposed on businesses to adapt or suffer the consequences in these cost-conscious times. The value of these solutions is most obvious for companies trying to increase the speed of adaptation and transformation of their service operation from simple break/fix into brand-and-people-driven operations, providing customers with high-value knowledge input. The role of the…
On 24th June, a year after launching its Service Management Solution, Aeromark’s managing director Roger Marks celebrated the success of the new product with his team in Bedford. A number of companies have adopted the new Service Management Solution which links call centres, job scheduling, GPS Tracking and PDA workflows, without any substantial promotional campaign. Roger shared his thoughts on introducing new products while most companies with mobile workforces which would use it, are cutting costs. Mobile workforce management in service industries is under increasing financial pressure, especially with the recent fuel price rises. We analyse business process costs that these companies have in common and use our R&D facilities in the UK and Denmark to help do something about it. This is how Service Management Solution came about, he explained. Aeromark drives towards optimising technology so it can improve the efficiency of humans. In turn this enables service companies…
BEDFORD: 30 July, 2008, Aeromark, the innovative mobile technology company, today announced that Lantec, an IT solutions and logistics provider, is rolling out Aeromark’s integrated Optimatics™ and the recently launched Workflow DynMX™ solution to its 175 field engineers. Aeromark’s complete mobile workforce solution will enable Lantec to replace its paper based business systems and enhance the visibility of its mobile workforce. This will enable improvements in operational processes to be made to meet the increasing demands of Lantec’s existing and potential customers. Over the last eight months we have undertaken a strategic change of our operations protocol which has led to a huge drive to modernise and streamline our business processes, said Tony Barr, IT Director at Lantec. For example, we wanted to improve the visibility of our mobile workforce as we previously relied on mobile phone calls to communicate with our engineers. There was also a requirement to improve…

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