Industry Pain Points Solved by Optimatics
Better scheduling of engineers means more jobs per day. This in turn means much improved capacity utilisation and increased compliance
Lack of Access
Improved communication with Tenant by SMS reduces lack of access to proprerties and our Mobile Apps provide proof of attendance via photos
Having to check and correct Certificates creates increased admin time. The industry average for accuracy is 70%, with the tight workflow control offered by Optimatics we are able to increase this to over 99%
Identifying the right part
Identifying the right part first time is crucial. Optimatics assists your engineers by having a knowledge base of GC numbers common faults and the added integration of Infomill exploded diagrams
The innovative Smarter parts integration checks van stock levels and Wolseley branches in real-time to ensure the correct part can be supplied
Control of parts costs
Ordering expensive parts such as PCB controllers where they aren't needed is reduced by implementing our solution.
Service Levels + Better visibility = Improved SLA
Aeromark Optimatics is a turn-key solution for gas servicing as it increases first time fix rates and maximises utilisation of existing resources. Saltire and Swale have all reduced customer waiting times, expensive repeat call outs and unnecessary travel which better enhances the service they provide.
Working closely with customers such as Saltire and Ferroli has shaped Aeromark’s dynamic service management modules into a turn-key solution for gas servicing.
By monitoring and managing the end-to-end business process from the initial call out to completing risk assessments onsite, from replacing parts under warranty to issuing Landlord's Gas Safety Record (LGSR) which is commonly known and recognised by the CORGI printing reference CP12, managing void cycles right through to invoicing, Aeromark helps you to reduce unnecessary waste, increase first time fix rates and maximise utilisation of existing resources.
Tried and tested gas industry service management tools
Whether you’re dealing with planned or emergency call outs Aeromark Optimatics will ensure that you send the right engineer, with the right skills and parts to the right job every time. Reducing customer waiting times, reducing expensive repeat call outs and unnecessary travel.
Given the nature of the hours of work for many engineers in the gas servicing industry Aeromark Optimatics ensures that you are proactively adhering to your duty of care responsibilities as an employer.
Gas servicing sector solutions
Instantly improve communication with your customers by being able to offer up to the minute information on the status of their service or emergency call, from engineer ETA to warranty information, parts ordered to invoice details. Upon completion of a job Aeromark Optimatics offers a full audit history of the call out as well as any previous call outs or contact history.
Aeromark Optimatics was designed to evolve alongside our customers and in line with the changing demand of their customers. By developing the modules to enable full integration with existing back office systems and to allow changes to be made quickly and easily the solution assists gas servicing companies to offer an outstanding level of service whilst keeping costs down.
Our software modules can also be integrated with your existing systems to help you achieve more.